Find Hotels by Mision in Central America

"The entertainment team at this resort is best-in-class!! What an incredible group- they don't just show up and do their job.... it feels like they LOVE what they do and as a result make all guests feel special. We have stayed at many Hyatt resorts and would go back to this one simply for the environment the staff creates."

"Excellent food and staff. Rooms feel outdated but minor detail. All in all great place "

"Everything was great as always"

"Very good"

" Hotel was old bathroom had mold "

"Although the hotel had some positive aspects, our opinion is heavily influenced by the very poor service we had in the Fiesta club restaurant. At breakfast in particular the staff were extremely discourteous to us. We had to constantly ask and re-ask for basics like coffee or replacement cutlery and the staff appeared to do their best to ignore us even when we made it obvious we needed something. To be fair some restaurant staff were lovely on the evening service. We complained to the restaurant staff directly but felt so strongly we went to reception and asked for the manager to voice our frustration. After reception taking our complaint and promising to have the manager contact us there was no feedback to us in any form. This has left us feeling that the hotel does not care about its guests negative experiences. I do not normally rate a hotel if it is not exceptional but I feel so strongly about this negative experience I fell compelled to complete this review"

"The hotel has a lot of potential but unfortunately it managed poorly. The good: clean, amazing and polite staff, close to the airport, parking. The spa is really nice and good The bad (long list) Food - items are marked incorrectly in terms of allergies(for example, lasagna with cheese marked as vegan). Pool - there are a few large pools but not enough chairs. Many people wake up at 6am to reserve a chair Pool - there is a big pool but half of it is closed and there are inflatables but you need to make a reservation to use it. When I was there, there was no availability even though I tried every day. Also the pool is so big, it is not clear why there is only one inflatable. Pool - it is all inclusive but there are no toys such as balls or anything else for the kids to play with Restaurants - there are multiple restaurants in the hotel which are part of the all inclusive. You need to make a reservation to dine in. There was no availability for any of them during my one week stay. So the restaurants exist but unusable Activities - there was a really short list of activities (especially for kids or teenagers). The expectation was that you will drop off your kids at the kids center but it was more for toddlers. Overall, there is a lot of potential to provide nice activities but none was available. I would not return to AVA. "

"Avoid: Poor Hygiene and Unusable Facilities We stayed here a week before the resort closed for renovation. The "pre-shutdown" atmosphere was highly disruptive, with most restaurants closing during our final two days. While the lobby was fine, the guest floors and rooms smelled terrible due to poor housekeeping and a strange liquid used for toilet brushes. The Experience: Sanitation Issues: The beach was unacceptable; I saw waste in the water and on the sand multiple days in a row. Other guests described the property as "filthy." Ironically, the neighboring Riu Caribe beach was much cleaner and the overall experience there felt superior. Room & Infrastructure: Our 7th-floor room was directly above the loud HVAC system, making the balcony unusable 24/7. Additionally, most elevators were out of service, leading to long waits for the few slow units remaining. Dining: While the food was good and staff were friendly, the buffet lines for omelets and crepes were so long that many guests gave up. Final Verdict: Even after restoration, we will not return. The fundamental lack of beach hygiene and the fact that this "higher-class" resort felt inferior to the Riu Caribe next door is deal-breaker."

"Buffet Food was not good, restaurant portions were way too small, beach had too much seaweed."