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Hotel 28

3.0 star property

Choose dates to view prices

Located close to Mercado 28 and Cancun Mall, Hotel 28 provides a poolside bar, a terrace, and an outdoor entertainment area. Stay connected with free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM

Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 9:00 AM - 9:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from May 1 2026 to July 1 2026 (completion date subject to change). The following areas are affected:
  • Exterior

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 150 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 850 per vehicle (maximum occupancy 8)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel 28 have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

How much does it cost to stay at Hotel 28?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Hotel 28 on Jun 11, 2026 start from CA $87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel 28 pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel 28?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. After-hours check-in is not available.

What time is check-out at Hotel 28?

Check-out is at noon.

Does Hotel 28 provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of MXN 850 per vehicle applies.

Where is Hotel 28 located?

Located in Downtown Cancun, this hotel is steps from Mercado 28 and 2.1 mi (3.3 km) from Cancun Mall. Langosta Beach and Tortuga Beach are also within 6 mi (10 km).

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Reviews

Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 107 out of 123 reviews
Rating 8 - Good. 7 out of 123 reviews
Rating 6 - Okay. 5 out of 123 reviews
Rating 4 - Poor. 1 out of 123 reviews
Rating 2 - Terrible. 3 out of 123 reviews

Reviews

Verified

10/10 Excellent

Mohsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy bed with very welcoming and friendly staff.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool property - great location for market..lovely staff.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mohammed yasar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spotless the staff very welcoming and friendly. It was a nice safe spot to stay close to the local area and the market is just across the road. We loved our stay here absolutely amazing. It is well worth a stay if you want to experience the local culture
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, large suites, pool nice,
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of the town, still quite close to the hotel zone. Rooms are very comfortable and the Staff is very friendly.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property. AC worked great. Staff were very friendly and helpful. Some issues at certain times where there was no water, but for us was not an issue.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Pierre-Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the place and location near the market. Clean place with comfortable amenities.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a new, small, and very nicely appointed hotel. It's quiet, friendly, and located near a small market and a fabulous, authentic Parrilla serving great meats and small dishes. A ten minute walk takes you to Parque de las Palapas, a vibrant community facility full of local families, music, shops, bathrooms, and a children's playground. We enjoyed visiting the hotel strip and beach during the day but were happy to be staying in this lovely neighborhood an Uber ride away Cancun's Las Vegas like vibe.
Parque de las Palapas
The park is full of families on Saturday night.
Small hotel, in the midst of a real neighborhood.
Great grill across the streat.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Belsie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and the facility very clean!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Chinching

“I had a great stay at Hotel 28. The rooms were clean, the atmosphere was friendly, and the manager Jose and staff were very helpful. I’d definitely recommend it to other travelers.”
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities
Modern, clean hotel in good location. Friendly, helpful staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities
Room was very clean and had daily housekeeping. AC was nice and cold. Hotel staff were very accommodating.
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Matty Michael

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very kind and helped us with everything we need. Room was very clean and had everything cleaned each day
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities
Modern facility, excellent service and maintenance/ cleanliness at a reasonable price. Great place to stay!
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
For an experience totally different than the hotel zone, Hotel 28 is an excellent base. Staff are super helpful and friendly.
Stayed 8 nights in Oct 2025
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
The space was comfortable from the moment you walk through the gate. First Jose is a wonderful concierge and the entire staff was very warm and welcoming. If you are looking for a space that feels more like home than a hotel but you still want the amenities then this is the place for you. Only thing I would enhance is the pool temp being controlled.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

oscar j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay quiet safe beds really comfortable staff very helpful and friendly alot of restaurant close by
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Troy Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was very clean and very convenient for the purpose of my trip. Jose was extremely polite and helpful. Definitely recommend this place .
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Avedis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service and personnel. One of the finest five-star hotels in Lebanon. Highly recommended.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Saeko

Liked: Amenities, property conditions & facilities
Stuff was beyond my expectation. Jose was the best customer service person at the front!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Downtown Cancun

Very beautiful little Motel, only about a dozen rooms. Very private comfortable. Wonderful coffee, bar and continental breakfast of fresh fruit and eggs.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Miguel Angel for checking in and out efficiently. We only stay over night but the place was very nice and clean.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities
This place was very clean. The size of the room was more than enough to accommodate one adult and two teenage boys.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Yanelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Very clean incredibly staff
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
A hidden gem for travelers looking beyond the beach resorts. Excellent central location, great value for the price, and outstanding service. Highly recommended!
Stayed 1 night in Apr 2025