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Reviews of Metro Inn Calgary Northwest

2 out of 5
Metro Inn Calgary Northwest
2363 Banff Trail NW, Calgary, AB

Reviews

5.4
Rating 10 - Excellent. 0 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 5 out of 9 reviews" "
Rating 4 - Poor. 2 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

6.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Sarah

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The toilet wouldn't flush. And the phone didn't work nor could I get ahold of the front desk
Stayed 1 night in Apr 2024
Response from Operations Manager on Apr 30, 2024
Dear Guest,Thank You for your feedback.We have noted your comments and necessary actions will be taken.We look forward to serve you again, whenever your travel brings you back to Calgary.Best Regards

4/10 Poor

jamie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old Ramada still says Ramada everywhere , across the street from the saddledome ,old furniture, old bed, smelly room and door was kicked in at some point and never fixed
Stayed 1 night in Apr 2024
Response from Operations Manager on Apr 30, 2024
Dear Guest,Thank You for your feedback.We have noted your comments and necessary actions will be taken.We look forward to serve you again, whenever your travel brings you back to Calgary.Best Regards

6/10 Okay

Teresa

Liked: Cleanliness, staff & service
The staff tried hard, whole place needed a make over. Also need to be better stocked for items like towels.
Stayed 1 night in Apr 2024
Response from Operations Manager on Apr 30, 2024
Dear Guest,Thank You for your feedback.We have noted your comments and necessary actions will be taken.We look forward to serve you again, whenever your travel brings you back to Calgary.Best Regards

6/10 Okay

Kelly

Travelled with group
Liked: Staff & service
Well for a classified two star Motel it was fairly clean and it actually had a pool and a hot tub then nobody was using friendly staff lots of channels to watch on the television
Stayed 1 night in Mar 2024
Response from Operations Manager on Apr 30, 2024
Dear Guest,Thank you for taking time for providing your feedback.Its great to know that you liked our staff friendliness, good selection of tv channels, pool and hot tub facilities.Its great to get such positive feedback from our guest.We look forward to serve you again, whenever your travel brings you back to Calgary.Best Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting do not stay here.
This hotel is disgusting and how it isn’t shut down surprises me. The room was gross the tub was dirty and all you get is 2 towels but we choose not to use the shower. Says that they have breakfast well that is a complete joke. We chose this hotel as it is close to the hospital as my husband is palliative care with Cancer. Also the room was so hot that you couldn’t sleep we didn’t even get under the sheets. Will never stay there again.
So dirty
We have no idea what is on the wall.
Filthy
Tub is dirty
Stayed 1 night in Mar 2023