All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff member checking us in was outstanding. She provided a printout we needed. She made us feel very welcome. Very clean and well appointed room. The breakfast was very good, with a good variety of items.
Everything was great. Only issue is it would be nice to have more gluten free options at breakfast, but there were some options.
Gregory
Stayed 2 nights in Apr 2024
Response from Sales and Marketing on May 14, 2024
Hi Gregory,Thank you so much for this feedback. It is great to see that you enjoyed your stay.We offer a variety of gluten free options, however they're located within in the kitchen and need to be requested. If you did seek out these options, what are other items would you like to see?We hope to welcome you back again in the future!
Hi Corinne,Thank you for the great rating on your recent stay. We greatly appreciate your business and hope to welcome you back again in the near future!
Hi Vladimir,Thank you so much for this great review. It is great to see that you enjoyed your stay. We hope to welcome you back again soon!
6/10 Okay
Cliff
Travelled with family
Apr 8, 2024
Liked: Cleanliness
The staff were excellent, but they didn't have much for selection from the snack area. They had no bottled water.
The sink in the bathroom drained very very very slow. I told the cleaning staff so hopefully the maintenance crew have it fixed before the next customers arrive
Cliff
Stayed 1 night in Apr 2024
Response from Roanne on Apr 8, 2024
Thank you for letting us know Cliff. Our Maintenance Team appreciates knowing when something needs their attention in the guest rooms. The weekend you stayed at the hotel was extremely busy and I am sorry to hear that we ran out of bottled water in the Suite Shop. I hope you had the opportunity to enjoy our fresh, house-made breakfast and enjoyed the rest of your stay.
Excellent stay! Very clean, comfortable beds, and genuinely friendly staff. The free breakfast was excellent too, with different entrées each day (and posted in advance in the lobby). Seemed to be a very dog-friendly hotel too, with a water bowl in the lobby and at least two pups spotted in and around the hotel. We will absolutely stay again.
Christina
Response from Sales and Marketing on Mar 21, 2024
Hi Christina,Thank you so much for this great feedback! It is great to read that you enjoyed your stay. See you back again soon!
Hello Kellee and Richard,Thank you for your review. We are glad to see that you enjoyed your stay. Do you have an specific feedback as to where we can improve?
10/10 Excellent
Max
Jan 26, 2024
Max
Stayed 4 nights in Jan 2024
Response from Sales and Marketing on Mar 21, 2024
Hi Max!We are glad to see that you enjoyed your stay with us! We hope to welcome you back again soon!
6/10 Okay
Lisa
Jan 21, 2024
The pool was cool and way too much chlorine! Breakfast is not the greatest.
Lisa
Stayed 2 nights in Jan 2024
Response from Sales and Marketing on Feb 19, 2024
Hi Lisa,Thank you for this review. We take great pride in our breakfast so it great to see this recognized.Your comments regarding our pool is important for us to know. This will discussed with our maintenance team.
Hi Sinead,Thank you for this review! We appreciated you taking the time to review your stay.
6/10 Okay
Christopher
Jan 5, 2024
Liked: Cleanliness, staff & service
Christopher
Stayed 1 night in Jan 2024
Response from Sales and Marketing on Feb 19, 2024
Hi Christopher,Thank you for this review. Is there any specific information you can provide as to where we can improve for the future?Thank you for your loyalty to the brand!
Had a wonderful stay over Christmas. The kids enjoyed the pool and the water slide a lot. The breakfasts were so delicious with lots of options. Great service from the front desk. Would absolutely stay here again.
Alicia
Stayed 3 nights in Dec 2023
Response from Sales and Marketing on Feb 19, 2024
Hi Alicia, Thank you so much for this great review! We do take great pride in our breakfast. All ingredients are purchased from local businesses and all items are made from scratch each morning.We hope to welcome you back again soon!
We like the accessible room. However it seems more designed for a senior as the bed is too high if you are in a wheel chair. The shower is a low rise tub not a roll in shower.
We thoroughly enjoyed breakfast both days as it was hot, fresh and plenty of options for your start to the day.
Love the hot tub time, biggest reason i stay here.
Breakfast needs work. Quiche on the Saturday not the way i want to start my morning and no bacon Saturday or Sunday was disappointing
Hi Erin,I can't seem to find a recent reservation with your name in our system. Feel free to reach out to us directly to share your experience so we can look into it further. Have a wonderful day!
Property was convenient to the location to where we were. If not we would have stayed in Calgary. You can tell it was an upgrade location as the bathrooms need a bit more cleaning around the tiles, towels are rough, beds not very comfortable. These new building are slapped together an need better sound proofing as you can hear people stomping around above you, thank goodness it wasn't at all hours.
Annette
Stayed 1 night in Sep 2023
Response from Roanne on Oct 8, 2023
Thank you for your comments. We appreciate your feedback. Have a good day!