Burlington Boathouse Tours and Activities

Fantastic stay in comfortable room. Friendly staff to guide us to excellent local places to visit. Enjoyed the bikes

We booked and paid for our stay through Expedia, and there was no clear indication that the fairly expensive accommodation price essentially covered only the room. We were very disappointed to find out that access to the pool/several slides would cost approximately an additional $300 USD for our family of four, which we simply could not justify. The accommodation itself was clean, which we appreciated, but it was extremely outdated — the room honestly felt like stepping back into the 1970s. The FunZone was another additional expense, with activities costing extra rather than being included with your stay. There was also no breakfast, snacks, or other food included in the accommodation price. Overall, this resort can become very expensive very quickly once you add the cost of the activities and amenities. For the amount we paid, we expected considerably more to be included. Unfortunately, we did not feel that the overall experience offered good value for the price.

DO NOT STAY HERE——What should have been a relaxing stay turned into an infuriating and exhausting ordeal due to gross negligence and unprofessional conduct by the property management company overseeing this privately owned condo. On my second day I left briefly for breakfast and after I returned I was shocked to discover that the door code to my condo did not work, leaving me locked out of the property. I called the property management office multiple times before anyone answered. When I finally did get through, I was placed on hold for over 50 minutes before anyone offered assistance. Being stranded outside the property that I paid for is completely unacceptable. Also the shower-head broke off, rendering one of the bathrooms unusable. I was happy to pay the nightly rate but I requested a refund of the property management fee, given that the services it supposedly covered—responsiveness, maintenance, and reliable access—were nonexistent. My request was denied, and instead I was offered a $250 voucher, which is entirely insufficient and frankly insulting given the circumstances. What I received was hours of inconvenience, unresponsiveness, and unacceptable conditions. I would NOT recommend this property as long as it’s being managed by Eurorentals.