Lobby sitting area
Check availability

Reviews of Awwa Suites and Spa

3.5 out of 5
Awwa Suites and Spa
Lafinur 3370, Bosques De Palermo, Buenos Aires, Capital Federal

Reviews

8.6

Excellent

Rating 10 - Excellent. 246 out of 572 reviews" "
Rating 8 - Good. 237 out of 572 reviews" "
Rating 6 - Okay. 63 out of 572 reviews" "
Rating 4 - Poor. 14 out of 572 reviews" "
Rating 2 - Terrible. 12 out of 572 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

mark, Staunton

Travelled with partner
Front desk service people were very friendly, helpful and prompt at handling request. Location was convenient for buses and taxis. Good restaurants within easy walking distance. Pool was very relaxing for swimming.
Stayed 2 nights in Apr 2024
Response from denise on Apr 15, 2024
Good afternoon, thank you very much for your comments.We are pleased to know that you enjoyed your stay at the hotel.We look forward to seeing you when you like again.Greetings

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this place because we wanted to be close to the AEP as we had an early flight to Ushuaia. Also, we wanted a place with staff to help us arrange for a taxi, etc. The place is really close to the Japanese Garden and the Latin American Museum but about 20 to 25 min walk from all the top-notch Parillas such as Don Julio, La Carniceria, Fogon Asado, etc. The room was very modern and clean. Very quiet at night as it was at the outskirts of the main part of Palermo. The staff was helpful in storing our luggage and calling a taxi.
Stayed 1 night in Jan 2024
Response from denise on Feb 22, 2024
Good morning, thank you very much for your comments.We are pleased to know that you had a pleasant stay at the hotel, we hope to host you again soon.Greetings

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024
Response from . on Apr 9, 2024
.

10/10 Excellent

Marian

Liked: Cleanliness, staff & service
Continental breakfast delivered to your room within 10 min of request. Rooms are a little tired looking but clean. Would recommend and stay there again. Hop On Hop Off stop is just around the corner. Felt very safe walking in the area. A few Large parks very close by. Great location.
Stayed 3 nights in Feb 2024
Response from denise on Feb 22, 2024
Good morning,Thank you very much for your comments,We hope to host you again when you like.Greetings

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay near Aeroparque Jorge Newbery, also not too far walking distance from main areas of Buenos Aires. Rooms were spacious and clean, the breakfast was really good value also. The staff were also very friendly, also helpful. The facilities looked great too, I didn’t manage to give them a go however, due to being very tired when arriving there. I would definitely recommend the hotel to anybody staying in Buenos Aires.
Stayed 1 night in Jan 2024
Response from denise on Jan 23, 2024
We greatly appreciate your comments, we hope to host you again soon.Kind regards

8/10 Good

Monica, Rogers

Liked: Cleanliness, staff & service, property conditions & facilities
The place and the service is very good skip the breakfast!!
Stayed 10 nights in Dec 2023
Response from denise on Jan 23, 2024
We greatly appreciate your comments, we hope to host you again soon.Kind regards

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful oasis in Buenos Aires - close to so much in the (Botanic) Palermo. The rooms are LARGE, clean, wood floors, with a balcony, "kitchen" (microwave, stove, sink fridge, electric kettle). Hot water and lots of it. Welcoming! Breakfast is delivered when you phone for it, the room cleaners come at reasonable times. Amenities too - pool, gym. A very comfortable welcoming hotel wthg MANY restaurants close by, in an interesting, walkable area in friendly Buenos Aires.
Stayed 9 nights in Dec 2023
Response from denise on Jan 23, 2024
We greatly appreciate your comments, we hope to host you again soon.Kind regards

10/10 Excellent

Yaguo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from denise on Dec 9, 2023
muchas gracias por su valoracion! esperamos recibirlo prontosaludos

8/10 Good

DAVID

Liked: Cleanliness, amenities, property conditions & facilities
Well located hotel near excellent dining options. Walkable location. Very safe and agreeable. Staff at the hotel are not friendly though.
Stayed 3 nights in Nov 2023
Response from denise on Dec 7, 2023
Good morning David,Thank you for your comments, we take them very carefully to continue improving our serviceWe hope to host you again soonGreetings

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location in the Palermo neighborhood. If you can get on upper floors facing street, then you get great views of parks. Hotel rooms could use a little renovation. But overall a good place.
Stayed 2 nights in Nov 2023
Response from denise on Nov 17, 2023
Buenos dias, muchas gracias por sus comentariosNos agrada saber que tuvo una estadia agradable en el hotel, esperamos alojarlo cuando gusteSaludos

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from denise on Oct 26, 2023
Buenos diasGracias por su valoracion!Lo esperamos cuando gusteSaludos

10/10 Excellent

Susan

Stayed 1 night in Oct 2023
Response from denise on Oct 23, 2023
Buenos dias, Gracias por su valoracion!Lo esperamos pronto nuevamenteSaludos

10/10 Excellent

Camila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, beautiful clean place. Massage was amazing. Plenty of dining options and walkable areas
Stayed 1 night in Aug 2023
Response from denise on Sep 1, 2023
Buenos dias Camila Muchas gracias por sus comentarios, la esperamos cuando guste nuevamenteSaludos

10/10 Excellent

OSCAR ALEJANDRO

Stayed 6 nights in Aug 2023
Response from denise on Oct 4, 2023
Gracias por su calificacion!!

6/10 Okay

sara

Travelled with family
Disliked: Property conditions & facilities, room comfort
Good location, nice staff. The pillows and the towels are awful. They need to invest more in those things if they want to keep calling the Hotel a “Spa”.
Stayed 11 nights in Jun 2023
Response from denise on Jun 28, 2023
Buenas tardes Estimada, Gracias opor sus comentarios, los tomaremos en cuenta para seguir mejorandoSaludos

10/10 Excellent

Mason

Stayed 1 night in May 2023
Response from denise on Jun 22, 2023
Buenos dias, Muchas gracias por su valoracionSaludos

10/10 Excellent

Kary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although this was a very short stay for us being just a layover, the staff were friendly and helpful assisting us for transportation to the airport in the morning. An easy walk to many restaurants, bars and shops. I would have liked to spend more time here to experience the spa!!
Stayed 1 night in Mar 2023
Response from denise on Apr 28, 2023
Buenos dias Kary, muchas gracias por sus comentariosNos alegra que haya pasado una estadia agradable en el hotel, esperamos que pueda volver prontoSaludos

8/10 Good

Michael, West Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room-service breakfast was very convenient, and adequate. The front desk personnel were friendly and helpful. The location was great (nice neighbourhood) with lots of good restaurants nearby. Walkable.
Stayed 2 nights in Mar 2023
Response from denise on Mar 27, 2023
Buenos dias Michael, muchas gracias por su comentariosNos alegra saber que tuvo una estadia placentera en el hotelEsperamos alojarlo prontoSaludos

10/10 Excellent

Murray

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and good sized comfortable room. Had to request milk for coffee however this appears to be the case in Argentina.
Stayed 1 night in Mar 2023
Response from denise on Mar 15, 2023
Buenas tardes gracias por sus comentariosEsperamos alojarlo pronto nuevamenteSaludos

8/10 Good

Murray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay - close to AEP airport, restaurants, good size room with facilities. Air con struggled a little to cool the room and had to ring for milk for coffee. Were able to store luggage there for our return in a few days time which was extremely convenient. Would stay there again.
Stayed 1 night in Mar 2023
Response from denise on Mar 15, 2023
Buenos dias, muchas gracias por sus comentarios, tomaremos los mismos como prioridad para seguir mejorandoAguardamos su visita pronto nuevamenteSaludos

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was near restaurants and other services, which was convenient. The staff were very helpful.
Stayed 5 nights in Feb 2023
Response from denise on Mar 6, 2023
Good morning Michael, thanks so much for your commentsWe are glad you had a good staying at the hotelWe hope to stay soon again

8/10 Good

Fernanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decía desayuno continental y era en la habitación sin pósibilidad de elegir no había huevo igualmente fue abundante pero no lo que pensamos que era al momento de contratar
Stayed 1 night in Feb 2023
Response from denise on Mar 2, 2023
Buenos dias Fernanda, gracias por sus comentarios, le pedimos disculpas por las molestias ocasionadasNo contamos con restaurant en el hotel por esa razon aclaramos que es en la habitacion de tipo continentalQuedamos a disposicionSaludos

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

2/10 Terrible

Syed

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
According to the Expedia booking site, payment at the property with the local currency came to less than 27000 pesos plus tax. However, on arrival we were told 34414 pesos. When we asked why so much the receptionist said they charge us for the Expedia commission. We said no, you are over charging. We immediately contacted Expedia and they have a file open investigating the matter. Upon arrival we met two very rude men who were speaking to each other under their breath. One did the calculation and told the other guy what to charge. They did not smile or greet us. When we asked for a proper receipt with the breakdown of the cost, they refused and told us we are not Argentinian and he gave us a receipt of 393 and a receipt for 34414. We want to pay as Expedia showed on its site, no less, no more. Please refund us the balance.
Stayed 1 night in Feb 2023

6/10 Okay

Nancy

Stayed 1 night in Jan 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good, clean room in a well-run hotel. Friendly, helpful staff. Gave me good advice for negotiating the city in the midst of the Argentine World Cup Victory celebrations.
Response from deni on Jan 17, 2023
Buenos dias estimado, muchas gracias por su devolucionNos agrada saber que tuvo una estadia placentera en el hotel, esperamos alojarlo pronto nuevamenteSaludos

8/10 Good

April

Stayed 1 night in Nov 2022

8/10 Good

Marcelina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Do the best they can with an older building. Recommend eating at Massey Familia nearby. Walking distance to the posh section of town.
Stayed 1 night in Nov 2022

6/10 Okay

Debby

Travelled with partner
Liked: Cleanliness
It’s pretty basic in amenities. Seemed a bit pricey for what the room was like. No counter space in bathroom. No wash cloths or Kleenex. No kitchen cook wear even though it had a cooktop.
Stayed 2 nights in Nov 2022
Response from deni on Nov 28, 2022
Buenos dias estimada, Gracias por tomarse un momento para dejarnos su reseña, tomaremos en cuenta sus comentarios para seguir mejorandoEsperamos alojarla prontoSaludos!

2/10 Terrible

Dan Christian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dangerous and unsafe.
Don't go to this hotel. The building is come down. The management are gangsters. Is unsafe. When you arrive they will ask you to cancel Hotels.com and say that you left and promise you a better rate to collect money in advance. After the pandemic the new managers have no clue how to run a hotel. The will see you carrying many suitcases and not offer any help. Don't waste your money here.
Stayed 5 nights in Sep 2022

4/10 Poor

Yufeng

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Noisy environment, close to Main Street and it was still noisy from traffic and people conversations on the street around midnight. Surprised to see the room also come with a mini kitchen(could be a big plus for some people), but we only stay for the night and had to leave around 6:30, I paid for breakfast but they won’t open until after 7, and the clerk refused to give me refund for breakfast.
Stayed 1 night in Mar 2022

8/10 Good

Sergio

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2022

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here. It is close to Jorge Newberry airport, and parks for beautiful walks. The staff are very friendly and accommodating. The rooms are large and comfortable. The hotel does show signs of wear, but not enough to deter your stay.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awwa does the job
Clean and great location.
Stayed 1 night in Oct 2021
Response from Alicia on Dec 21, 2021
Thanks!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice ! First class! Room was roomy with a table and mini kitchen!
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Amenities
Disliked: Cleanliness
I got bitten by spiders in the suite. Cleanliness is not their strength. Cleaning of the suite happened every other day. The don’t provide towels for the swimming pool, hence one has to take the ones from the bathroom.
Stayed 9 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was extremely helpful. they also allowed us to keep our luggage for 2 days while we went on another excursion. And they did so without any charge. I can't think of anything negative.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice room and good location in a quiet area. The only issue was the Wi-Fi didnt work very well and cut out every 5 minutes.
Stayed 7 nights in Jan 2020

6/10 Okay

HHK, Washington DC

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was close to the airport as we had an early flight the next day. Did not like the location with loud noisy traffic on the next street over.
Stayed 1 night in Dec 2019

8/10 Good

Eduardo, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice boutique hotel. Its location is unusual for Buenos Aires, as the hotel is right on the edge of the beautiful Palermo residential area and is very convenient to those, like me, who have relatives living nearby. The property feels a tad tired –a peeling toilet seat here, a dangling towel hook there– but I would go back with no hesitation. I just wish they would improve their customer relations. We had paid for "a room with a balcony" but ours only had a tiny balcony completely filled by an air-conditioner. It turned out that they had decided to give us a larger room instead, but they never told us! Breakfast is delivered to the rooms and we were explicitly told it would be a continental breakfast. We discovered, much too late, that they could have also provided cooked items such as eggs. Our experience would have been better if such things had been communicated to us.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, large rooms, cleanliness. Best place in the heart of Palermo Zoo.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Handy for AEP airport Room service made short stay easy Plus they organised Uber type ride for me as I had no cash!
Stayed 1 night in Nov 2019

8/10 Good

Pinhas

Stayed 3 nights in Nov 2019

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

6/10 Okay

Luis

Liked: Cleanliness
Stayed 9 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet very unreliable, dropped off regularly (if you managed to connect)
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very accomodating hotel. Small and personable. Good location for parks and the city airport.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019