Auberges de jeunesse à Broken Bow

« Staff and the rooms were solid. We enjoyed our stay. »

« The staff were kind enough to listen to our concerns and get me in contact with the property owner. Our room was DIRTY, this includes urine in the toilet, hair that didn't belong to us on the floor and around the sink area, the toilet seat look like it had been scratched up by cats to the point you could see the metal lines in it, our tv on the wall was dirty, the microwave was dirty, they have this window seat with a cushion on it, IT WAS FIFLTY, the drawers up under them was dirty, If I needed...

« They had no power when I checked in. I have POTS and can't tolerate the heat. I left to drive around for a bit and came back late evening to still no power. I had no choice but but to find lodging elsewhere before bedtime since they had no idea how long it would be out. I didn't stay even 1 night. I requested a refund 4 times (never heard back the first 3 times). Finally, I was told the owner refused to refund because it wasn't his/her fault their power was out. It wasn't my fault either. I know...

« This was an older property. Maintained well, beds were alright, air conditioning worked well in our room. No breakfast, no frills, just a cheap place to stay for the night. If in the area we would stay again. »

« Good place to stay... »

« We chose not to stay because of the hotel's overall appearance. My husband is a disabled veteran and there was no elevator and we had quite a few pieces of luggage. The front desk lady was very polite and said that she would give us a $50 refund. My husband told her that we would try to find another hotel. We did. My husband went back and told the front desk lady that we had found another hotel. She said that she would give us a full refund but it is not showing yet on our online bank account....

« Very good communication with property team. Very clean. »

« Very nice property will definitely book again »