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"Lovely stop on our trip - the rooms were clean, staff was friendly, and breakfast was wonderful. Parking is expensive here, but you're downtown so expected. All complaints are minor, but be aware: parking is confusing if you've not been here before, honestly pay for valet if it's your first time, or if you have a tall vehicle (garage is 6'6"); noisier AC than average but just a bit; rooms are dark - very moody lighting which is fine if you like that; we didn't have any washcloths and one side of our night lamp was burned out, both would probably have been easy calls to the front desk if we weren't so tired. "

"Beautiful Hotel. Would definitely stay again "

"We didn’t eat breakfast or use the hot tub or pool. It is an older property. No charging stations on the lamps or tables so be sure to bring a block for chargers"

"We’re entering the hotel, there was a gentleman there who you could tell what’s under mental distress. He was talking to himself, pacing the floor. I asked the staff member was she OK oh, and was he OK? She says yes that he’s always there he’s no bother. I understand the fact that you would not want to put someone out if it’s inclement weather. But also you have to remember that you’re running a business, and not all guests will be comfortable with walking in with a person that is experiencing some type of mental health issues being there in the lobby. Also, the rooms were not clean. They were very worn and old. Serious updates. Need to be done to this hotel."

"This property is a property that I stay at on a continuous basis when I travel to Cleveland. I never have any complaints only sometimes the property is booked and it becomes overcrowded with children. These children are always unsupervised. And they run through the halls. The breakfast is always fresh but again because of the crowded situation sometimes it becomes overwhelming. My biggest disappointment is the condition of the room. The tub had rust around the edges. The carpet seems to be wearing. And the floors in the bathroom around the edges are resting as well. Some of the rooms need serious updates or cosmetic updates. When it comes to the staff, I believe that if they’re going to be in hospitality field, the hospitality needs to be shown. When you walk in all you get is, how can I help you. The staff does not brand the hotel, by saying thank you for visiting or staying at the Embassy suites can I get you checked in today and checking out the stuff does not ask how was your day I think that there needs to be some education on how hospitality communication should come across and checking out there were 3 to 4 staff. Just standing at the front desk when I walked up to the just to check out all I got was how can I help you when I advise that I was checking out I was not asked. How was your stay henceforth this review. One last thing, Sunday morning, the main lobby, the lounging area, had trash everywhere. This should’ve been addressed at 7 o’clock."

"Everything was great no complaints. Staff friendly and accommodating."

"Walking distance to CWRU and Cleveland Clinic. "

"Very nice"

"Huge rooms, wine bar and really nice breakfast in the morning. Clean ,quiet and convenient."