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"We were assigned a handicap room even though we didn’t ask for one. The shower was difficult to operate. No coffee machine in the room was also not appreciated."

"Elevator was grinding and banging all night long and there was about 30 people in 809 across from me and was yelling and slamming doors all night long "

"Y"

"The Wydam hotel is old. Frank Fletcher, the franchisee has updated the lobby and rooms. The best treat was the head omelet maker and the breakfast staff. The hot breakfast was a nice treat. The room had no running water due to repairs taking place. The front desk did not tell us. We discovered it after using the bathroom and having no water to wash my hands. We asked for hand sanitizer and the front desk told us we could use the large bottle on the front desk. Just imagine all the guests touching the door knows and elevator buttons with those dirty hands. We were told the water would be back on in a few hours. The next morning we discovered there was no hot water for our showers. The staff was not prepared to address this second issue, telling us the manager would be in at 9. We would have wanted the staff to let us know because we do not want to stay in a potential germ infested hotel. We were given a 25% discount but the stay should have been comped. The hotel should have found us rooms at a nearby hotel. The staff took no responsibility to ensure the rooms were habitable. It seems like this would be a guest safety violation. I would have rated the hotel terrible except I chose poor because the breakfast team worked so hard to improve our experience at the Wydam."

"They are currently renovating which is mentioned on the website, however we were put on the floor by rooms that were being worked on. 8:00 am drill alarm followed by hammer and music. I feel they could have put us in a different or different floor. The hotel is rich with history so that's a cool factor. The breakfast was good."

"It appears that the hotel is getting a facelift, so says the signs. The elevator was out of commission, they put us on the 3rd floor which was ground level from the back."

"Enjoyed our stay. Very convenient to everything we wanted to experience in Hot Springs."

"Great place to stay. We had dinner and drinks at the bar, great service."