4/10 Poor
Sarah
Aug 25, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I honestly wish I had more good things to say about my stay with Luxx Hotel, but it was a miserable experience. While the staff was so kind and friendly, the accommodations were atrocious. There was mold all over in my hotel room and it had an accompanying smell that made it difficult to breathe normally. Additionally, the shower did not work and sprayed in three different directions. There was no noise buffer between rooms and you can easily hear people open and close their balcony door (which can be closed with a VERY loud bang that woke me up at several points each night throughout my stay). There was no AC in my room, and while it wasn’t overbearingly hot, it was not cool enough to sleep in. The WiFi was spotty and did not work so I was unable to attend work calls and as a remote worker, this was a huge problem. The hotel is down an alleyway which did not make me feel safe as a solo female traveler and the whole hotel looked just rather run down. After the first night of my stay I couldn't stand the smell and the front desk so kindly let me upgrade rooms with no charge, which I greatly appreciated. Unfortunately, the toilet had trouble flushing, there was no hot water, and the balcony didn't seal so there were mosquitos everywhere and I woke up with countless bites. I really hate to leave bad reviews, but this was truly a horrendous stay, and I would HIGHLY recommend you look for accommodations elsewhere — this is NOT a luxury hotel, and I would not stay here again.
Sarah
Stayed 3 nights in Aug 2024