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Reviews of The Elk & Avenue Hotel

3 out of 5
The Elk & Avenue Hotel
333 Banff Ave, Banff, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 962 out of 1563 reviews" "
Rating 8 - Good. 382 out of 1563 reviews" "
Rating 6 - Okay. 137 out of 1563 reviews" "
Rating 4 - Poor. 52 out of 1563 reviews" "
Rating 2 - Terrible. 30 out of 1563 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

S

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location was great! Safe, convenient underground parking. Easy to go do really anything out and about in Banff, bus stop is right there and you’re on the strip. Our room was okay, nothing wrong just expected a little more for what I paid. Especially because we were on ground level, paid for a mountain view just to have the curtains closed the whole time as people on the street could see in. The hot tub temperature wasn’t very hot, but still nice. Sitting areas and dining options were nice. Staff was friendly and kind, even wishing us well as we were celebrating a birthday.
Stayed 1 night in May 2024

10/10 Excellent

HENRY

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in Banff
Stayed 1 night in May 2024

10/10 Excellent

Kristina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the most helpful ive ever encountered. The hotel is clean, beds comphy, and food amazing. Cant wait to go back!
Stayed 1 night in May 2024

4/10 Poor

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and centrally located. My room however was not good at all. The heating and AC was not working and it was very cold or very hot with no way to regulate the temperature. Very disappointing
Stayed 3 nights in May 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room on 2nd floor of the new section. Was quiet since it is shoulder season. Was upgraded to a bigger room with mountain views. Staff were polite and helpful. Bed was comfy. Quiet at night. Nothing to complain about. Would definitely stay again.
Stayed 2 nights in May 2024

10/10 Excellent

Lyndsay, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, clean hotel, friendly staff, excellent restaurant and coffe shop within the building and you cannot get a better location!
Stayed 1 night in May 2024

6/10 Okay

Sean, Burnaby

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location, clean. Staff service at the front desk needs to improve.
Stayed 2 nights in May 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfy room.
Stayed 1 night in May 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Janis, Edmonton

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Kaeleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff at check in. Nice touch to give me a little toy for my dog. The restaurant in the hotel was really great. Convenient area.
Stayed 1 night in May 2024

10/10 Excellent

Mae-Lynn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024

8/10 Good

Colin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was moved into a different room due to the room that I originally booked having issues like; Missing an outlet cover for the plugin. A sprinkler was missing its cover and being pushed to the side of the hole that it was in The door stop in the bathroom looked like it was about to fall off The roller for the shower was no longer holding the shower door properly and looked like it too was about to fall off. The faucet was loose and would move when you went to turn on the water. The new room I was moved to was nice and had no issues. The staff was supper friendly and nice to interact with.
Stayed 4 nights in Apr 2024

6/10 Okay

Chi Man, Richmond

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from front desk supervisor on May 5, 2024
Dear Chi Man, Thank you for your rating. Your comfort is of the utmost priority at the Elk + Avenue and it is unfortunate were unable to meet your expectations.We hope you will give our hotel consideration in the future and thank you for your feedback.Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

6/10 Okay

Kieran

Liked: Cleanliness
Stayed 1 night in May 2024
Response from front desk supervisor on May 5, 2024
Dear Kieran, Thank you for your rating. Your comfort is of the utmost priority at the Elk + Avenue and it is unfortunate were unable to meet your expectations.We hope you will give our hotel consideration in the future and thank you for your feedback.Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

10/10 Excellent

Reyna Luz, Prince George

Liked: Cleanliness, staff & service
Neat and clean.. and accessible to all
Stayed 1 night in Apr 2024
Response from front desk supervisor on May 5, 2024
Dear Reyna Luz,Thank you for taking the time to quickly review you stay,We are happy that you found the property neat and clean as well as very close to the downtown area.regards,MathieuFront Office Supervisor

10/10 Excellent

Craig, london

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite clean safe great breakfast .
Stayed 1 night in Apr 2024
Response from front desk supervisor on May 5, 2024
Dear Craig,Thank you for you quick review,We are happy to hear that you found our property quite clean and also that you have enjoyed our breakfast place.Warm regards,MathieuFront Office Supervisor

8/10 Good

Martin

Stayed 1 night in Apr 2024
Response from front desk supervisor on May 5, 2024
Dear Martin, Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

8/10 Good

Navaldeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in the middle of the town. So you can park your car in parkade and walk anywhere. Very close to shopping, dinning.
Stayed 1 night in Apr 2024
Response from front desk supervisor on May 5, 2024
Dear Navaldeep,Thank you for your kind review.I am glad to hear that you enjoyed your stay with us at the Elk & Avenue Hotel and found our facilities and location convenient.We look forward to your future stay with us!Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

10/10 Excellent

sydney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very close to all of the shops and restaurants which made it very convenient, staff are very friendly and hotel was clean no problems at all
Stayed 1 night in Apr 2024
Response from front desk supervisor on May 5, 2024
Dear Sydney,Thank you for your kind review. I am pleased to read your notes about our staff and found our facilities and location convenient.We look forward to your future stay here at Elk and Avenue HotelWarm RegardsMathieuFront Office SupervisorElk + Avenue Hotel

4/10 Poor

Ilona

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was old and the not best choice for a pet room, it smelt musty and they room was cold and the heat was not working in the middle of the night. They also charged an extra $50 upon arrival and we understood we booked a pet room and this was included in the cost. Disappointing overall for Banff area.
Stayed 1 night in Apr 2024
Response from front desk supervisor on May 5, 2024
Dear IlonaThank you for choosing to stay with us. We are grateful for your constructive comments. I have taken the liberty to share them with the appropriate departments which will help us improve and maintain our standards. The Elk + Avenue has a sincere desire to offer a quality experience to all of our guests. Comments like yours assist us in understanding our strengths and weaknesses. Warm RegardsMathieu Front Office Supervisor

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 29, 2024
Dear Michelle, Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

10/10 Excellent

Shaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 29, 2024
Dear Shaylene, Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

10/10 Excellent

EUNJU

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Loved the atmosphere there and location
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 27, 2024
Dear Eunju, Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were helpful. The hot tub was closer to a warm tub -- could have been hotter. Rooms were fine. Hotel was quiet -- we didn't hear any noise. Parking was easy. Only complaint is that there was no microwave oven in the hotel room, which had two levels (bedroom was on the loft level) and plenty of space.
Stayed 8 nights in Apr 2024
Response from front desk supervisor on Apr 29, 2024
Dear Jeremy,Thank you for taking the time to review your past stay at the Elk + Ave.We are happy to hear that our front desk staff were helpful and your room quiet.Hot Tub temperature should be between 38c and 40c, but the system could have had a failure at that time.As for the microwave we do offer access to one in the common area since our rooms electrical system can't support it.We hope to welcome you back in the future,sincerelyMathieuFront Office Supervisor

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Hot tub could use a renovation.
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 27, 2024
Dear Scott,Thank you for your kind review. I am pleased to read your notes about our location being convenient.Regarding the Hot Tub, it is actually part of our next renovation.We look forward to your future stay here at Elk and Avenue HotelWarm RegardsMathieuFront Office SupervisorElk + Avenue Hotel

8/10 Good

Mackenzie

Travelled with group
Liked: Staff & service
Staff were so friendly and helpful upon check in and check out. I felt very welcomed! A bit of an older property but still a nice hotel! I found the bathroom wasn’t cleaned the best; some hair on the shower floor and on the door as well. In the main room there was a red stain on the floor near one of the beds (which was there upon arrival) that was a bit off-putting. Overall, a good stay! The walkability of Main Street was amazing and it was so easy to just get out and go do things straight from the hotel.
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 27, 2024
Dear Mackenzie,Thank you for your kind review. I am pleased to read your notes about our staff and found our location convenient.I will share your cleanliness feedback to our housekeeping management.We look forward to your future stay here at Elk and Avenue HotelWarm RegardsMathieuFront Office SupervisorElk + Avenue Hotel

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a decent property with a good location. Hot tub area was mid range at best though. Restaurant is good and so is the attached coffee shop for a good latte.
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 27, 2024
Dear Paul,Thank you for reviewing your past stay with us,We are happy to hear that you enjoyed the hotel proximity to the downtown area and our F&B services.We hope to welcome you back in the future,Warm regards,MathieuFront Office Supervisor

10/10 Excellent

Nikolaus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Thanks for the upgraded room to the loft units. Was a gem for our kids to spread out and enjoy their day/night.
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 27, 2024
Dear Nikolaus,Thank you for reviewing your past stay at the Elk +Ave.We are happy to hear that your family enjoyed the loft and was able to spread out.We hope to welcome you back in the future.Warm regards,MathieuFront Office Supervisor

6/10 Okay

Tim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pretty run down. The bathroom looked like it had been renovated but never cleaned. Door was falling apart.
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 27, 2024
Dear Tim:Thanks for providing a guest review regarding your recent visit to the Elk + Avenue Hotel.I was concerned to read that your experience with our housekeeping service didn’t meet your expectations. Please know that we take your comments and suggestions seriously. We’re committed to continuously improving how we deliver the best guest experiences. Your comments help us achieve this.Our goal is to ensure that our guests have a memorable visit and the best possible experiences. I truly apologize for the issues you encountered.At the Elk + Avenue Hotel, we have a sincere desire to offer a quality experience to all of our guests. Comments like yours help us understand our strengths and weaknesses. Thanks for taking the time to write. Your business is important to us and we do appreciate your input. Sincerely,Mathieu LecomteFront Desk SupervisorElk + Avenue Hotel

10/10 Excellent

Modar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Confie beds
Stayed 2 nights in Apr 2024
Response from front desk supervisor on Apr 27, 2024
Dear Modar,Thank you for your review,We are happy to hear that you have enjoy your stay at the Elk +Ave.Sincerely,MathieuFront Office Supervisor

10/10 Excellent

BLESILDA

Stayed 2 nights in Apr 2024
Response from front desk supervisor on Apr 29, 2024
Dear Blesilda, Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

10/10 Excellent

Mellissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience at this hotel. Had everything we needed in a hotel room and it was walking distance to everything in the town of Banff.
Stayed 2 nights in Apr 2024
Response from front desk supervisor on Apr 27, 2024
Dear Mellissa,Thank you for sharing your amazing experience,We are glad to hear that you enjoyed your stay with us and found the hotel location very convenient.We hope to welcome you back to our hotel in the future!Warm Regards,MathieuFront Office Supervisor

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 2 nights in Apr 2024
Response from front desk supervisor on Apr 27, 2024
Dear Tim, Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

10/10 Excellent

Gianluca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, perfect location, very nice staff.
Stayed 3 nights in Apr 2024
Response from front desk supervisor on Apr 27, 2024
Dear Gianluca,Thank you for your kind review.I am glad to hear that you enjoyed your stay with us at the Elk & Avenue Hotel and found our facilities and location convenient.We look forward to your future stay with us!Warm RegardsMathieuFront Office Supervisor

10/10 Excellent

Cortney

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for price in Banff.
Stayed 2 nights in Mar 2024
Response from front desk supervisor on Apr 27, 2024
Dear Cortney,Thank you for your kind review.I am glad to hear that you enjoyed your stay with us at the Elk & Avenue Hotel and found our facilities and location convenient.We look forward to your future stay with us!Warm RegardsMathieuFront Office Supervisor

8/10 Good

Brooke, Edmond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to spend a few days around Banff. The only negative was the price. Definitely not enough value for price paid. However, I believe this is just a Banff issue in general. I would recommend staying here to those looking for a place in Banff where they can walk to shops/restaurants/etc. One issue is parking. We had a large SUV that would not fit in underground parking garage. You had to park a block or so away.
Stayed 2 nights in Apr 2024
Response from front desk supervisor on Apr 22, 2024
Dear Brooke,Thank you for reviewing your past stay in Banff,We are glad to hear that you have enjoyed your time here at the Elk & Avenue hotel.Banff pricing is changing daily depending on the occupancy and events happening in town.As for the parking, it is effectively complicated when you have a large size vehicle. Our hotel was build way before the time of this vehicles and we do have often with that.We hope to welcome you back in the future,Warm regardsMathieuFront Office SupervisorElk & Avenue Hotel

6/10 Okay

Stefanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from front desk supervisor on Apr 22, 2024
Dear Stephanie:Thanks for providing a guest review regarding your recent visit to the Elk + Avenue Hotel.I was concerned to read that your experience with our housekeeping service didn’t meet your expectations. Please know that we take your comments and suggestions seriously. We’re committed to continuously improving how we deliver the best guest experiences. Your comments help us achieve this.Our goal is to ensure that our guests have a memorable visit and the best possible experiences. I truly apologize for the issues you encountered.At the Elk + Avenue Hotel, we have a sincere desire to offer a quality experience to all of our guests. Comments like yours help us understand our strengths and weaknesses. Thanks for taking the time to write. Your business is important to us and we do appreciate your input. Sincerely,Mathieu LecomteFront Desk SupervisorElk + Avenue Hotel

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a perfect location. Easy to walk anywhere. Our room was very clean and spacious. We were a group of 9 so getting together in the lobby and sitting around the firepit outside of Good Earth coffee was great. Would recommend and hope to stay again
Stayed 2 nights in Apr 2024
Response from front desk supervisor on Apr 22, 2024
Dear Marlene,Thank you for your kind review.I am glad to hear that you enjoyed your stay with us at the Elk & Avenue Hotel and found our location convenient. I am also happy to read your note about our coffee house Good Earth, it will be my pleasure to share it with them.We look forward to your future stay with us!Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

10/10 Excellent

valmiki jodeph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from front desk supervisor on Apr 22, 2024
Dear Valmiki Jodeph, Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

8/10 Good

Maggie, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 20, 2024
Dear Maggie, Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

8/10 Good

Gerald

Travelled with partner
Great location. Walking distance to restaurants and stores. Underground parking is a bonus
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 20, 2024
Dear Gerald,Thank you for your kind review. I am pleased to read your notes about our staff and found our location convenient.I am glad to hear that we were able to accommodate your car in our underground facility.We look forward to your future stay here at Elk and Avenue HotelWarm RegardsMathieuFront Office SupervisorElk + Avenue Hotel

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Our fav in Banff
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 20, 2024
Dear Steve,Thank you for your review,I am glad to hear that you have enjoyed your stay with us at the Elk + Avenue. It is also a pleasure to hear that we are your fav to go in Banff.We look forward to your future stay here at Elk and Avenue HotelWarm RegardsMathieuFront Office SupervisorElk + Avenue Hotel

10/10 Excellent

La Keria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms, friendly staff and great location.
Stayed 2 nights in Apr 2024
Response from front desk supervisor on Apr 20, 2024
Dear La Keria,Thank you for your kind review. I am pleased to read your notes about our staff and found our facilities and location convenient.We look forward to your future stay here at Elk and Avenue HotelWarm RegardsMathieuFront Office SupervisorElk + Avenue Hotel

10/10 Excellent

Eugenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 20, 2024
Dear Eugenia, Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

10/10 Excellent

Zulkarnaen

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 20, 2024
Dear Zulkarnaen, Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

10/10 Excellent

Jovid Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to shopping center, walkable to anywhere.
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 20, 2024
Dear Jovid Ahmad,Thank you for your review.I am glad to hear that you enjoyed your stay with us at the Elk & Avenue Hotel and found our location convenient very close from the shopping center.We look forward to your future stay with us!Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

4/10 Poor

RODNEY

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lobby area and location are great, but the overall room quality isn’t.
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 20, 2024
Dear Rodney,Thank you for your review.It is disappointing that we were unable to meet your expectations and the room quality outdated.Your comfort is of the utmost priority at the Elk + Avenue and it is unfortunate were unable to meet your expectations.We hope you will give our hotel consideration in the future and thank you for your feedback.Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

8/10 Good

Dawinder

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 20, 2024
Dear Dawinder, Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 20, 2024
Dear Gerry, Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel