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Reviews of Mount Royal Hotel

3 out of 5
Mount Royal Hotel
138 Banff Avenue, Banff, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 953 out of 1470 reviews" "
Rating 8 - Good. 357 out of 1470 reviews" "
Rating 6 - Okay. 107 out of 1470 reviews" "
Rating 4 - Poor. 29 out of 1470 reviews" "
Rating 2 - Terrible. 24 out of 1470 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Harjit

Travelled with partner
Liked: Cleanliness, staff & service
👌
Stayed 1 night in May 2024

8/10 Good

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location, the floor we stayed was the old wing, a bit more like a motel for the price. Overall, good experience in Banff
Stayed 2 nights in Mar 2024

8/10 Good

NEIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a great location. The staff were friendly. Our room was updated and very clean. Close to lots of shopping and restaurants.

10/10 Excellent

andi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The location is very central and easy to walk around downtown Banff. Room was clean but a little on the small side. There isn’t a microwave in the rooms but rather a shared microwave on the 2nd floor. We lucked out and got parking all 4 nights during our stay. On Sunday night, our last night there, it was very loud with music and things on the walls were shaking. After a few hours, we called the front desk and they told me the “dancing Sasquatch” was going on below us and would be going on until 2am and it was out of the hotels control as it wasn’t within the hotel.
Stayed 4 nights in May 2024
Response from Katie | Mount Royal Hotel on May 8, 2024
Thank you Megan for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that you experience some inconvenience during your stay with us, and that you did not had the best of sleep on your last night due to the nightclubs situated around the hotel. We will see what we can do to prevent this from happening in the future.

10/10 Excellent

Tanja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being right downtown, close to shopping and restaurants. The hot tub on the roof was relaxing, and the front desk made sure to let us know it wasn't an inconvenience to call and ask them to check the cameras to see if there were people in them. It was nice to have them to ourselves in the late afternoon.
Stayed 1 night in Apr 2024
Response from Maddison | Mount Royal Hotel on May 7, 2024
Thank you Tanja for taking the time to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed your stay with us and enjoyed our amenities and location. We hope to see you again for your next stay in Banff National Park.

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and an ideal location.
Stayed 3 nights in Apr 2024
Response from Maddison | Mount Royal Hotel on May 6, 2024
Thank you Tyler for taking the time to leave us your feedback, we are really happy to hear that you had good experience during your stay with us. We hope to see you again for your next trip in Banff.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Maddison | Mount Royal Hotel on May 7, 2024
Thank you Jim for leaving us your feedback, we hope to see you again for your next stay in Banff National Park.

8/10 Good

Sebastien

Stayed 2 nights in May 2024
Response from Maddison | Mount Royal Hotel on May 6, 2024
Thank you Sebastien for leaving us your feedback, we hope to see you again for your next stay in Banff National Park.

8/10 Good

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good location, value, service.
Stayed 3 nights in May 2024
Response from Katie | Mount Royal Hotel on May 4, 2024
Thank you Joel for taking the time to leave us your feedback, we are really happy to hear that you had good experience during your stay with us. We hope to see you again for your next trip in Banff.

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, & love the food from the restaurant.
Stayed 1 night in May 2024
Response from Maddison | Mount Royal Hotel on May 3, 2024
Thank you Stella for taking the time to leave us your feedback, we really appreciate it. We are so glad that you enjoyed your stay with us, we hope to see you again for your next adventure in Banff National Park.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Maddison | Mount Royal Hotel on May 2, 2024
Thank you Laura for leaving us your feedback, we hope to see you again for your next stay in Banff National Park.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, close to dining and town night life.
Stayed 3 nights in Apr 2024
Response from Maddison | Mount Royal Hotel on May 2, 2024
Thank you Justin for taking the time to leave us your feedback, we really appreciate it. We are so glad that you enjoyed your stay with us, we hope to see you again for your next adventure in Banff National Park.

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the staff and the rooms were very clean
Stayed 1 night in Apr 2024

10/10 Excellent

wayne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
it was fine
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on May 1, 2024
Thank you Wayne for leaving us your feedback, we hope to see you again for your next stay in Banff National Park.

8/10 Good

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Location is great. Roof top Hot tubs could use some TLC but it was ok. Would have liked a regular coffee machine in the room instead of just an expresso coffee machine. Will stay again
Stayed 2 nights in Apr 2024
Response from Katie | Mount Royal Hotel on May 1, 2024
Thank you Nancy for taking the time to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed your stay with us, and we hope to see you again for your next stay in Banff National Park.

10/10 Excellent

Ron, Eagle Bay

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in the center of the city, close to all amenities. Service is excellent and the food at the hotel is exceptional!
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 30, 2024
Thank you Ron for taking the time to leave us your feedback, we really appreciate it. We are so glad that you enjoyed your stay with us, we hope to see you again for your next adventure in Banff National Park.

6/10 Okay

Emma Christina Marie

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 30, 2024
Thank you Emma for leaving a review.

8/10 Good

Eden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 27, 2024
Thank you Eden for leaving us a review, we hope to see you again during your next trip in Banff National Park.

8/10 Good

Teresa, Edmonton

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was at the very end of the property which was very inconvenient and the air conditioning was not working properly.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 27, 2024
Thank you Teresa for taking the time to leave us your feedback. We are so sorry that you experienced some issues during your stay with us. We will look into what we can do to ensure this does not happened in the future.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is beautiful. Outstanding view of the mountains. Great amenities in the room. Would recommend.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 27, 2024
Thank you Andrew for leaving us your feedback. We are so glad to hear that you enjoyed the views of Banff. We hope to see you again.

2/10 Terrible

GAGANDEEP

Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 30, 2024
Thank you Gagandeep for leaving a review, we hope we can do better for your next stay.

8/10 Good

Ronan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Quiet location even though it’s on the Main Street. The rooftop hot tubs were nice! Although the room was showing some wear and tear and there was some underwear left beside one of the nightstands, otherwise it was clean.
Stayed 2 nights in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 27, 2024
Thank you Ronan for taking the time to leave us your feedback, we really appreciate it. We are so sorry about the issue you have experienced during your stay, we will bring this up to the correct department. We are really glad to hear that you enjoyed the location of our property.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Maddison | Mount Royal Hotel on Apr 25, 2024
Thank you Mike for leaving us your feedback, we are so glad to see that you enjoyed the location of our property. We hope to see you again for your next stay in Banff.

10/10 Excellent

Wendles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish hotel with a restaurant and bar which had a good menu choice with food beautifully presented. All the staff were friendly and helpful. Comfortable bedroom with great quality bedding.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 25, 2024
Thank you Wendles for taking the time to share your experience with us. We are really glad to hear that you received great service from our employees, and that you also enjoyed our on site restaurant Brazen. We hope to see you again for your next trip in Banff National Park.

8/10 Good

Mitchell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice, clean and affordable. AC didn’t work properly and room got hot during the night. USB phone chargers in nightstands did not work. Bed sheets were rough.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 24, 2024
Thank you Mitchell for taking the time to leave us your feedback, we really appreciate it. We are so sorry to hear that some issue arise during your stay with us, we will bring it to the right department and see what we can do to ensure it does not happen in the future. We hope to see you again.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Banff. Property is updated. Price is reasonable for the area. Parking can be a challenge although I didn't experience any issues, I can certainly see how it could happen. Good rule of thumb. Once you've got a spot make sure you don't leave for any reason....LOL Hot tub area is very nice. Can be crowded though so plan ahead.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 24, 2024
Thank you Tim for taking the time to leave us your feedback, we really appreciate it. We are really glad to hear that you enjoyed the hot tub area during your stay at our property. He hope to see you again for your next gate away in Banff National Park.

10/10 Excellent

Julienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very accessible
Stayed 2 nights in Apr 2024
Response from Maddison | Mount Royal Hotel on Apr 22, 2024
Thank you for your review Julienne! We appreciate your feedback!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 23, 2024
Thank you Kristin for taking the time to leave us a review.

10/10 Excellent

Don

Liked: Cleanliness
Nice rooms , clean and quiet.
Stayed 1 night in Apr 2024
Response from Maddison | Mount Royal Hotel on Apr 21, 2024
Thank you for your review Don! We appreciate your feedback!

6/10 Okay

Donald

Stayed 1 night in Apr 2024
Response from Maddison | Mount Royal Hotel on Apr 21, 2024
Thank you for your review Donald! We appreciate your feedback!

6/10 Okay

Monique, Victoria

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Maddison | Mount Royal Hotel on Apr 20, 2024
Thank you for your review Monique! We appreciate your feedback!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 1 night in Apr 2024
Response from Maddison | Mount Royal Hotel on Apr 19, 2024
Thank you for your review Gary! We appreciate your feedback!

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for downtown Banff
Stayed 3 nights in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 17, 2024
Thank you Lisa for leaving us your feedback, we are so glad to see that you enjoyed the location of our property. We hope to see you again for your next stay in Banff.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 17, 2024
Thank you Nathan for leaving us a review.

6/10 Okay

Kyla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first clue to what was to come was the ear plugs on our night stand when we arrived. Our room faced the main street of Banff and the people yelling, screaming and partying continued past 3:30 on a-now Monday morning. While I know the hotel cannot control the people outside a heads up upon check in, or booking or a reflection on the fact that you will not be sleeping for the first night of your work trip could have been reflected in the price. Transparency would have been nice.
Stayed 2 nights in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 17, 2024
Thank you so much Kyla for taking the time to leave us your feedback about your experience. We will definitely note your comment and see what we can do in the future to prevent this for happening the best that we can.

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean hotel! Very close to everything.
Stayed 2 nights in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 16, 2024
Thank you so much Carlos for taking the time to leave us your feedback, we really appreciate it. We hope to see you again for your next adventure in Banff National Park.

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and helpful staff.
Stayed 3 nights in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 14, 2024
Thank you Krista for taking the time to leave us your feedback, we hope to see you again during your next stay in Banff National Park.

10/10 Excellent

Stacy

Travelled with family
Beautiful hotel in the heart of Banff! Rooms are large with huge ceilings and Mountain View’s. Love the hot tub and lounge area on the roof
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 14, 2024
Thank you Stacy for taking the time to leave us your feedback, we really appreciate it. We are really happy to heart that your enjoyed our roof top amenities, and we hope to see you again for your next getaway in Banff.

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't know what to expect, having never stayed in Banff before, but this is a great hotel, with excellent rates in the off season. Very impressed overall,and we got a free upgrade for a room with a view. Very attentive front desk person, thanks! The only minor quibble was a charge for parking, that wasn't outlined on Expedia. Top rate otherwise.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 12, 2024
Thank you Curt for taking the time to leave us your feedback about your experience, we appreciate it. We are so happy to hear that you had so many highlights during your stay at our property. We hope to see you again for your next adventure in Banff National Park

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located in the center of downtown. Pretty much everything is in walking distance. Being downtown, it can be subject to some noise from the street but ear plugs took care of that :) Would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 12, 2024
Thank you Mike for leaving us your feedback, we are really glad to hear that you enjoyed the location of our property and the proximity of the shops and restaurants. We hope to see you again for your next getaway in Banff.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub on the roof overlooking the mountains was magnificent.
Stayed 2 nights in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 12, 2024
Thank you Angela for taking the time to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed the view from our rooftop hot tubs. We really hope to see you again for your next adventure in Banff National Park.

10/10 Excellent

Sharon

Stayed 3 nights in Apr 2024
Response from Maddison | Mount Royal Hotel on Apr 30, 2024
Thank you Sharon for leaving a review, we hope to see you for your next trip in Banff.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Maddison | Mount Royal Hotel on Apr 10, 2024
Thank you for your review Tracy! We appreciate your feedback!

2/10 Terrible

Sheldon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They gave us a room that had joining room door. Whoever was beside us was very loud, and they kept playing with the joining door which made it very uneasy. The fans were also very loud and it wasn’t the cleanest. It’s no wonder they leave ear plugs in the room, So obvious why. I would not recommend, We did not sleep a wink Very dissatisfied
Stayed 1 night in Apr 2024
Response from Maddison | Mount Royal Hotel on Apr 10, 2024
Thank you so much Sheldon for taking the time to leave us your feedback, we really appreciate it. We are so sorry that the room was a letdown during your stay at our property. We will see what we can do to improve those issues in the future.

6/10 Okay

Anna

Travelled with partner
Liked: Staff & service
Historical building in downtown location. Partially renovated with long and confusing hallways to get to the room. Our room was small and was facing the maintenance area. The view was not attractive and it was noisy from all equipment installed on the roof.
Stayed 2 nights in Mar 2024
Response from Katie | Mount Royal Hotel on Apr 8, 2024
Thank you so much Anna for taking the time to leave us your feedback, we really appreciate it. We are so sorry that the location and the view of your room was letdown during your stay at our property. We do have a variety of room at our hotel, and I would recommend looking into one that includes a guaranteed view for your next stay with us.

10/10 Excellent

krizia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on Apr 8, 2024
Thank you Krizia for leaving us a review. We hope to see you again for your next adventure in Banff National Park.

8/10 Good

David

Stayed 1 night in Apr 2024
Response from Maddison | Mount Royal Hotel on Apr 8, 2024
Thank you for your review David! We appreciate your feedback!

6/10 Okay

Claire

Travelled with partner
Not a very warm welcome at check in. Staff not particularly friendly. Just did the bare minimum
Stayed 15 nights in Mar 2024
Response from Maddison | Mount Royal Hotel on Apr 6, 2024
Thank you Claire for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.

10/10 Excellent

Bo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel located in the center of Banff, walkable to all the shopping areas and dinning restaurants, clean and quiet, the kids loved the rooftop hot tub. Definitely come back again.
Stayed 2 nights in Apr 2024
Response from Maddison | Mount Royal Hotel on Apr 6, 2024
Thank you Bo for taking to the to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed the location and amenities of our property with all the businesses and transportation close by. We hope to see you again for your next visit in Banff National Park.