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Reviews of Royal Canadian Lodge

4 out of 5
Royal Canadian Lodge
459 Banff Ave, Banff, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 1001 reviews" "
Rating 8 - Good. 277 out of 1001 reviews" "
Rating 6 - Okay. 71 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Alan, Park City

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
This used to be a terrific upscale property; I have stayed there twice or more for over twenty years. It must have changed hands recently. Several amenities, and some basics have been downgraded or eliminated. It has the feeling of excessive cost cutting and aging for the price point versus comparably priced and rated properties. It was best some time ago when still affiliated with Marriott. Not sure who the current owner is, but it has declined substantially in appeal. Will book elsewhere this summer.
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Heaven-leigh

Stayed 3 nights in Mar 2024

10/10 Excellent

Patricia

Stayed 2 nights in Mar 2024

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Mariette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, staff were amazing and great all round hotel.
Stayed 5 nights in Mar 2024
Response from Joe McKinnon on Apr 4, 2024
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us.We look forward to welcoming you back when your travels bring you to Banff once again.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Anne, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, great rooms, easy area to get around, sauna, hot tub and pool
Stayed 4 nights in Mar 2024

10/10 Excellent

Amnatt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service, amenities
Overall ok. Pool was small and busy
Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our swimsuits got marked from the pool , minerals in it , that was disheartening, as they were brand new . Neil , concierge was Fantastic!! Very helpful, friendly , welcoming , knowledgeable, great guy.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Natasha Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was awesome except for in our room it was extremely dusty and some build up in the washroom. The cold faucets leaked on both sinks when ran. Otherwise super convenient location and helpful/ friendly staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I stay. Will go again and stay here.
Stayed 1 night in Mar 2024

10/10 Excellent

Nerissa

Stayed 1 night in Mar 2024

10/10 Excellent

Djenita

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a bit outdated but very cozy. We were a group of 10 skiers and we enjoyed our daily breakfast and the ease of walking to the restaurants. Transportation to the slopes was also available but we preferred using our SUV for more flexibility.
Stayed 6 nights in Mar 2024

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Joe McKinnon on Mar 25, 2024
FlaviaThank you for staying with us. We look forward to welcoming you back when your travels find you in Banff once more.regards

10/10 Excellent

Chase

Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The room and property was very clean. Staff very personable.
Stayed 5 nights in Mar 2024

10/10 Excellent

Roberto, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
very nice place. clean quiet, friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, and larger than expected. Friendly staff. Walkable to everything I could need. Heated reasonably priced parking.
Stayed 6 nights in Mar 2024

10/10 Excellent

Angela

Stayed 1 night in Mar 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and spa
Stayed 2 nights in Mar 2024

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beautiful hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kelly

Stayed 2 nights in Mar 2024

8/10 Good

Dale

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice quiet place
Stayed 1 night in Mar 2024

8/10 Good

Haseebullah

The pool was the best
Stayed 2 nights in Mar 2024

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfy beds, walkable distance from Banff restos and boutiques, shuttles for skiing at the door. Perfect for a ski trip !
Stayed 4 nights in Feb 2024

10/10 Excellent

Alistair

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room right on Banff Avenue. Very helpful staff. Easy access to transit to get around Banff and to the three major ski hills. Had a crib available for our infant.
Stayed 5 nights in Feb 2024

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Heated parking is a must in winter. Area is excellent for walking! Only complaint was housekeeping overlooked us a couple days and had to call and request towels, toiletries etc…… would stay here again for sure!
Stayed 7 nights in Feb 2024

10/10 Excellent

James

Stayed 4 nights in Feb 2024

4/10 Poor

arthur

Disliked: Cleanliness, staff & service
Not a very responsive staff Room was not serviced daily unless we asked. Came back from skiing to an uncleared room.
Stayed 7 nights in Feb 2024

6/10 Okay

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jackie

Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Close enough that it's easy to walk to town, but far enough from town that I could still easily get in a bus to ski resorts. The bus was full at this stop, so anything closer to town would have been bad because you wouldn't have been able to use public transit. The price was very affordable! Would totally recommend.
Stayed 3 nights in Feb 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

8/10 Good

Jimmie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Jeff

Stayed 2 nights in Feb 2024

10/10 Excellent

Fredrick

Travelled with partner
Liked: Property conditions & facilities
Very nicely appointed and spacious rooms. Great property.
Stayed 2 nights in Feb 2024

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Patricia

Stayed 5 nights in Nov 2023

10/10 Excellent

Sheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here with our 8-year-old twin sons and they loved it. The pool with its hot tub and sauna is very kid-friendly and we hung out there for hours. The rooms are large, comfortable and very quiet. We were pleasantly surprised to learn we could open the door in our room and step outside onto the roof which had chairs and nice spots to relax. Our favourite Banff hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, clean and well-maintained rooms, lovely pool, delicious dinner and friendly staff. We’ll come again!
Stayed 1 night in Feb 2024

10/10 Excellent

Ion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice choice if staying in Banff.
Stayed 3 nights in Jan 2024