Otter Hotel

Property class: 4

Choose dates to view prices

Reviews

9.4 out of 10
Exceptional
A fireplace in the lobby, a gym, and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.

Popular amenities

  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Hotel Room 2 Queen Beds

A hotel room with two beds, wooden headboards, and a carpeted floor.

Hotel Room 2 Queen Beds

9.6 out of 10
Exceptional
(47 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

A hotel room with two beds, a wooden headboard, a large window, and a view of greenery.

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(41 reviews)
  • 274 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

A modern hotel room with a large bed, wooden paneling, and a bench with robes.

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

A hotel room with two beds, a wooden headboard, a nightstand with a phone, and a power outlet.

Superior Room, 2 Queen Beds, Mountain View

9.0 out of 10
Wonderful
(15 reviews)
  • Mountain view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

A hotel room with a large bed, a television, a desk with a chair, and a view of mountains through a window.

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

A modern bedroom with a large bed, wooden headboard, and a built-in window offering a view of greenery.

Superior King Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

A modern hotel room with a large bed, a desk with two stools, and a view of a mountainous landscape through the windows.

Mountain View King Suite

9.0 out of 10
Wonderful
(22 reviews)
  • Mountain view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of greenery outside.

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Located in Uptown District, a neighborhood in Banff, Otter Hotel is in the mountains and in a national park. Banff Gondola and Mount Norquay Ski Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Upper Hot Springs and Banff National Park. Looking to enjoy an event or a game while in town? See what's going on at Canmore Recreation Centre, or consider a night out at Banff International Research Station. Explore all the area has to offer with mountain biking and hiking/biking trails. Visit our Banff travel guide
Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • A turquoise lake surrounded by mountains and dense forests.
    Banff National Park
    1 min walk - 0.0 km
  • A turquoise lake surrounded by mountains and dense forest.
    Banff National Park Information Centre
    18 min walk - 1.5 km
  • A modern building complex with a mountain backdrop.
    Banff Centre for Arts and Creativity
    18 min walk - 1.6 km
  • A gazebo in a park with a mountain in the background.
    Central Park
    6 min drive - 1.7 km
  • A stone building with a wooden staircase, a metal railing, and a mountain in the background.
    Whyte Museum of the Canadian Rockies
    6 min drive - 1.7 km

Getting around

  • Banff Station
    20 min walk
  • Calgary International Airport (YYC)
    93 min drive

Restaurants

  • The Canadian Brewhouse
    17 min walk
  • A&W Canada
    2 min walk
  • Indian Curry House
    18 min walk
  • PARK Distillery Restaurant + Bar
    18 min walk
  • Yama Onigiri
    18 min walk

About this property

Otter Hotel

  • Upscale hotel near Banff Gondola
  • A fireplace in the lobby, a gym, and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.
  • Other perks include:
    • Free self parking
    • An electric car charging station, smoke-free premises, and multilingual staff
    • A 24-hour front desk, an elevator, and luggage storage
  • Room features
  • All 174 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Bathrooms with hair dryers
    • 50-inch TVs with cable channels
    • Refrigerators, electric kettles, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Is Otter Hotel pet-friendly?

Yes, Otter Hotel allows cats and dogs (limit 2 total). There's a fee of CAD 30 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Otter Hotel?

As of Oct 6, 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on Nov 1, 2026 start from CA $249, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Otter Hotel?

Check-out is at 11:00 AM.

Where is Otter Hotel located?

Located in Uptown District, this hotel is within 1 mi (2 km) of Cascade Shops and Banff National Park Information Centre. Canadian Ski Museum West and Banff Off-Leash Dog Park are also within 1 mi (2 km). Banff Station is 20 minutes by foot.

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Reviews

Otter Hotel Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1835 out of 2322 reviews
Rating 8 - Good. 317 out of 2322 reviews
Rating 6 - Okay. 117 out of 2322 reviews
Rating 4 - Poor. 29 out of 2322 reviews
Rating 2 - Terrible. 24 out of 2322 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms, amazing facilities and easy free shuttles into banff that prove far more convenient than driving.
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Top notch facility! Highly recommend.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dog friendly hotel with beautiful views and excellent restaurant and out door hot tubes
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfect for our stay . Great location , staff was friendly and restaurant was yummy ! Rooftop hot pools made for a perfect end of a long day exploring Banff !
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great , clean , easy , Friendly Would highly recommend
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot springs pool and the pour-over coffee set in the room. Quiet location on the edge of town.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Beautiful hotel!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at this newer resort. Great amenities like onsite dining, hot pools, fire pits and sauna. We enjoyed being in walking distance from downtown but not right in the mix of it all.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay ABSOLUTELY again!! It was amazing and in perfect location!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Beautiful hotel with outstanding service. Highly recommend.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Otter Hotel is perfectly placed at the edge of downtown. Everything is walkable but also easily accessible by bus. The hotel makes it convenient for you and the staff are extremely helpful!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff very helpful and in a great location. Leon was especially helpful with booking us a gondola time and dinner at Sky Bistro. Our entire stay was wonderful!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The out door hot tub was amazing with the mountains all round, great way to end the day after a day sightseeing and hiking.
Stayed 5 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel. Lovely lobby and hot pool area
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice! Room was clean, comfortable, and quiet. Parking was easy and the complimentary bus pass was super helpful for getting around Banff.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, food , rooms rooms were clean with no issues.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful place to lodge, staff was friendly, the restaurants food was phenomenal and the sauna and hot tub was a nice place to unwind. We cannot wait to visit again!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. Amazing staff.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel a short walk from downtown Banff. The staff was extremely friendly, the hotel was clean, and they had a great hot tub for relaxing after a day of hiking! We would definitely stay here again.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hot tubs, Clean rooms, Very supportive staff. Amazing place to stay.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience. The staff were warm, welcoming, and helpful. The hot tub was fantastic and the best way to relax after a day outdoors.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly the manager from the restaurant, as well as the waitress and the ladies at the front desk, the food is absolutely amazing will definitely be coming back
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Location was convenient. We loved the hot tub/view!!
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Otter Hotel on the last leg of our road trip. Lovely spacious room with sofa and small kitchen area. Bathroom modern with excellent shower. Huge King size bed which was really comfortable. Breakfast was delicious and plentiful.
Stayed 2 nights in Sep 2026