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Indoor pool
Indoor pool
Indoor spa bath
View from Room

Guest reviews

4.0 out of 5 Very good
988 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Parking included
Air conditioning
Laundry
Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationBanff National Park Information Centre10 min walk
Popular LocationBanff Lake Louise Tourism Bureau10 min walk
AirportBanff, AB (YBA)5 min drive
Popular LocationTunnel Mountain7 min drive

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Suite

4.3/5 guest room rating
  • Sleeps 4

Deluxe Room, 1 Queen Bed

4.7/5 guest room rating
  • Sleeps 2

Deluxe Room, 1 King Bed

5/5 guest room rating
  • Sleeps 2

Loft

4.1/5 guest room rating
  • Sleeps 2

Deluxe Room, 2 Queen Beds, Mountain View

5/5 guest room rating
  • 27 sq ft
  • Mountain view
  • Sleeps 4

Deluxe Room, 2 Queen Beds

4.8/5 guest room rating
  • Sleeps 4

Deluxe Room, 1 King Bed, Mountain View

5/5 guest room rating
  • 27 sq ft
  • Mountain view
  • Sleeps 2

About this area

Banff

Charltons Banff is located in Banff. Upper Hot Springs and Banff Springs Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Banff Gondola and Tunnel Mountain. Banff Park Museum and Cross Zee Ranch are also worth visiting. Kayaking and rafting offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Banff travel guide
View in a map
Popular Location

What's nearby

  • Banff National Park Information Centre - 10 min walk
  • Banff Lake Louise Tourism Bureau - 10 min walk
  • Banff Centre for Arts and Creativity - 15 min walk
  • Canada House Gallery - 16 min walk
  • Tunnel Mountain - 7 min drive

Getting around

  • Banff Station - 16 min walk
  • AirportCalgary, AB (YYC-Calgary Intl.) - 93 min drive

Restaurants

  • Ticino Swiss-Italian Restaurant - 7 min walk
  • Earl's - 12 min walk
  • Old Spaghetti Factory - 13 min walk
  • St. James Gate - 13 min walk
  • Evelyn's Coffee World - 13 min walk

About this property

Charltons Banff

3-star hotel near Banff Centre for Arts and Creativity
Along with coffee/tea in a common area, this smoke-free hotel has dry cleaning and laundry facilities. Free breakfast (local cuisine), free WiFi in public areas and free self parking are also provided. Additionally, free newspapers, tour/ticket assistance and a fireplace at reception are on-site. All 65 rooms offer comforts such as pillowtop beds and premium bedding, plus complimentary wireless Internet access and LCD TVs with cable channels. Coffee makers and electric kettles are among the other amenities that guests will find.
Charltons Banff offers 65 forms of accommodation which are accessible via exterior corridors and feature coffee/tea makers and complimentary bathrobes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Ski shuttle nearby

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM–10:00 AM
  • Coffee/tea in a common area

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Ski passes
  • Tour/ticket assistance

Languages spoken

  • English
  • Japanese
  • Spanish

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 37-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in between 4 PM and 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11 PM
If you arrive at the property after hours, you'll need to check in at an alternate location: Royal Canadian Lodge 459 Banff Ave
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

Renovations and closures

The following facilities or services will be unavailable from June 16 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Charltons Banff Hotel
Charltons Hotel
Charltons Banff
Charltons Banff Hotel
Charltons Banff Banff
Charltons Banff Hotel Banff

Frequently asked questions

Can I cancel my reservation for free at Charltons Banff and receive a full refund?
Yes, Charltons Banff offers free cancellation on select room rates, because flexibility matters! Please refer to Charltons Banff cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Charltons Banff?
As of Oct 22, 2020, prices found for a 1-night stay for 2 adults at Charltons Banff on Nov 17, 2020 start from CA $146, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Charltons Banff pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Charltons Banff?
Self-parking is free at this property.
What time is check-in at Charltons Banff?
Check-in is from 4 PM to 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Charltons Banff?
Checkout is at 11 AM.
Where is Charltons Banff located?
Situated in a national park, this hotel is within a 15-minute walk of Banff National Park Information Centre, Banff Centre for Arts and Creativity and Banff Lake Louise Tourism Bureau. Banff Gondola and Upper Hot Springs are also within 3 miles (5 km). Banff Station is 16 minutes by foot.
4.0
Very good
5 - Excellent
288
4 - Good
467
3 - Okay
171
2 - Poor
40
1 - Terrible
22

4.3/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our stay very much. The heater/A/C was hard to control, it blew on me all night.
Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
It was a great place loved the loft and fireplace of the room. Loved the private pool and spa time.
Stayed 2 nights in Oct 2020

1/5 Terrible

Travelled with family, Business traveller
Sad face IconDisliked: Amenities, property conditions & facilities
There was other people's hair in the bathroom walls. Lots of it. Dangerous during covid times.
Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Excellent service! Staff was very polite and they followed covid guidelines See you again!
Stayed 2 nights in Sep 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities
The service at the front desk has been more than awesome thank you. It was clean and the bed was comfortable. Maybe it wouldn’t hurt to change out most the furnitures as the couch was from the ‘70’s and not comfortable at all. The lighting really needs to be updated as well. For the rest, all good :).
Stayed 1 night in Aug 2020

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