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Charltons Banff

Photo gallery for Charltons Banff

Exterior
Indoor pool
Indoor pool
Indoor spa tub
Deluxe Room, 2 Queen Beds, Mountain View | Premium bedding, pillowtop beds, iron/ironing board

Overview of Charltons Banff

Charltons Banff

3.0 star property

4.0/5 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Housekeeping
Map
513 Banff Ave, Banff, AB, T1L1B4

Explore the area

  • Popular LocationBanff National Park Information Centre10 min walk
  • Popular LocationBanff Lake Louise Tourism Bureau10 min walk
  • Popular LocationBanff Centre for Arts and Creativity15 min walk
  • AirportBanff, AB (YBA)5 min drive

Room options

About this area

Banff

Located in Banff, Charltons Banff is in the mountains and in a national park. Upper Hot Springs and Banff Springs Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Banff National Park and Minnewanka Loop / Lake Johnson. Victoria Glacier and Banff Park Museum are also worth visiting. Kayaking offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

What's nearby

  • Banff National Park Information Centre - 10 min walk
  • Banff Lake Louise Tourism Bureau - 10 min walk
  • Surprise Corner - 14 min walk
  • Banff Centre for Arts and Creativity - 15 min walk
  • Tunnel Mountain - 8 min drive

Getting around

  • Banff Station - 16 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • Whitebark Cafe - 8 min walk
  • Earl's - 12 min walk
  • St James's Gate Irish Pub - 13 min walk
  • JK Bakery Cafe - 14 min walk
  • Rose and Crown - 14 min walk

About this property

Charltons Banff

3-star hotel in the mountains
Charltons Banff provides amenities like a terrace and a fireplace in the lobby. Guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool
  • Free self parking
  • Smoke-free premises, a front desk safe, and an elevator
  • Luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 65 rooms boast comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and bathrobes. Guest reviews give good marks for the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Pillowtop mattresses and free cribs/infant beds
  • Bathrooms with free toiletries and hair dryers
  • 37-inch LCD TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and phones

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Ski shuttle nearby

Things to do

  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Ski passes

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 37-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11 PM
Front desk staff will greet guests on arrival
If you arrive at the property after hours, you'll need to check in at an alternate location: Royal Canadian Lodge 459 Banff Ave
For more details, please contact the property using the information on the booking confirmation
Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Charlton's Cedar Court
Charlton's Cedar Court Banff
Charlton's Cedar Court Hotel
Charlton's Cedar Court Hotel Banff
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff
Charltons Banff Hotel
Charltons Hotel
Charltons Banff
Charltons
Charltons Banff Hotel
Charltons Banff Banff
Charltons Banff Hotel Banff

Frequently asked questions

Does Charltons Banff have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Charltons Banff?

As of Dec 6, 2022, prices found for a 1-night stay for 2 adults at Charltons Banff on Dec 7, 2022 start from CA $121.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Charltons Banff pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Charltons Banff?

Self parking is free at this property.

What time is check-in at Charltons Banff?

Check-in is from 4 PM - 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Charltons Banff?

Check-out is at 11 AM.

Where is Charltons Banff located?

Situated in a national park, this hotel is within a 15-minute walk of Victoria Glacier, Banff National Park Information Centre, and Banff Lake Louise Tourism Bureau. Canadian Ski Museum West and Banff Legacy Trail are also within 15 minutes. Banff Station is 16 minutes by foot.

Can I cancel my reservation for free at Charltons Banff and receive a full refund?

Yes, Charltons Banff offers free cancellation on select room rates, because flexibility matters! Please refer to Charltons Banff cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 341 out of 1001 reviews" "
" "5 - Excellent 34%
Rating 4 - Good. 419 out of 1001 reviews" "
" "4 - Good 42%
Rating 3 - Okay. 158 out of 1001 reviews" "
" "3 - Okay 16%
Rating 2 - Poor. 54 out of 1001 reviews" "
" "2 - Poor 5%
Rating 1 - Terrible. 29 out of 1001 reviews" "
" "1 - Terrible 3%

4.2/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

4.0/5

Eco-friendliness

3/5 Okay

Jan
Travelled with family
Liked: Staff & service
Older property in need of renovations in the suites

3/5 Okay

Danielle
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was amazing and the location was good. My only complaint is the room we stayed in looked like it was from the 1950s. It desperately needs a renovation.
Stayed 1 night in Nov 2022

1/5 Terrible

Ravi
Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
This is one of those long stories but I’ll keep it short. First, I’ll never stay at this place again because of one particular employee, during registration. Second, it was a memorable moments where his rudeness and lack of empathy (for the customer) was enough to simply turn around and leave. Third, he knew that he was out of line because he refused to give me his name in the aftermath of the argument. Anyway, there’s no way that this ‘Motel’ was worth $300/night. $150, at best.
Stayed 1 night in Nov 2022

1/5 Terrible

Ray
Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nice pool area and location and that’s it for the good. I’m not one to complain about properties that I stay at . In fact I never have online before. This property is definitely not advertised. So I feel guests should have a legitimate review to go off of. First of all, it is not a hotel it is a motel . The door to your room is actually an outside door , so if it’s minus 20 degrees you will have to walk outside to the pool / hot tub or to the lobby and to your room from any of those locations. This also means that you get to hear everything outside, including the wind, traffic, any noise at all. There is only lamps in the main area of the room no light switches. 1 light switch for a vanity and 1 for the bathroom … That’s it ! The bed is advertised as a pillow top bed, hahaha…. It’s not , it is the hardest most uneven bed with springs that I’ve ever experienced in over at least a 100 hotel beds I’ve slept in my life. The fridge in our room was so loud as it was about 30 yrs old . Then the customer service by one particular person was as bad as I have ever experienced. Went to see if we could check in early and she said no before even checking to see if there was a room available. Not a vehicle in the parking lot and we asked where are all the people that the rooms are not available and all she could say is , sorry there is no rooms available right now. Only saw 1 guest at any point in time there . Not sure what the issue would have been to check in earlier w/ no patrons there
Stayed 2 nights in Oct 2022

2/5 Poor

MANISH
Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I feel this property need renovations soon.
Stayed 1 night in Oct 2022

4/5 Good

Alma
Travelled with group
Liked: Cleanliness, staff & service
Renovated rooms are nice
Stayed 2 nights in Oct 2022

5/5 Excellent

james
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2022

4/5 Good

Lorraine
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful, accommodations clean and updated. Enjoyed premium room as was bright with high ceilings Would definitely return for a future visit
Stayed 1 night in Oct 2022

4/5 Good

Selva
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very comfortable place to stay when you have family
Stayed 1 night in Oct 2022

1/5 Terrible

Douglas
Travelled with partner
Disliked: Staff & service
Was there for daughters wedding. Believe I had booked 3 nights but only 2 were reserved. NBD as hotel wasn’t busy and 3rd night was open. Left for day after 2nd night, stopped at lobby to say we would be staying a third night. Returned later that afternoon To find our things packed up and in the lobby. Clerk insisting we had “checked out” in the morning. The clerk insisted she had not made a mistake. A position that completely defies logic as our things were left in the room. We obviously planned to stay. They also placed a travel mug half full of liquid in a bag with a cell phone now ruined bc the cup leaked. Unbelievably poor customer service.
Stayed 2 nights in Oct 2022