4/10 Poor
Angela
Travelled with partner
Jun 12, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Warning to others about undisclosed gratuities. At checkout, after a 2-day stay, They added a €36 service fee to my bill. They told me this was for the kitchen, bar, reception, housekeeping, etc. They never told me at check-in about this gratuity so I had been leaving gratuities in the room each day of my stay and also tipping the baggage handler. This was an additional fee on top of the city tax. I had never eaten at the hotel (although we were charged for breakfast we never ate). I feel like they should have disclosed these gratuities at the very beginning at check-in before we started tipping the staff. Also the shuttle service advertised for the hotel is not free but costs €2.50 per person each way and must be reserved 24 hours before.
Not very cheap or convenient so we simply walked out to the bus stop and took the bus. One evening for dinner we took a taxi to the center of town and it cost us over €50.
Otherwise the hotel was nice and clean and had good AC. Our goal was to see the city of Florence and not to hang out at the hotel. So we basically only slept there. From our window we could see that the pool and grounds looked nice and the reception lobby also looked nice but again we didn't spend very much time there. One of the few positives was that the parking was free.
Angela
Stayed 2 nights in Jun 2024