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Reviews of Hotel Atwater

3 out of 5
Hotel Atwater
125 Sumner Ave, Avalon, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 778 out of 1003 reviews" "
Rating 8 - Good. 161 out of 1003 reviews" "
Rating 6 - Okay. 38 out of 1003 reviews" "
Rating 4 - Poor. 15 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aubrey Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my first time checking in for a hotel and so far my experience has been delightful. The front desk is very nice and approachable. The room itself is very clean and the bed is very comfortable. I also love the fact that the hotel is less than 5mins walk away from all the shops and dining places. I will for sure come back to this hotel!
Stayed 1 night in May 2024

10/10 Excellent

holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and amenities. Would definitely stay here again!
Stayed 1 night in May 2024
Response from Corey on May 22, 2024
We thank you for staying and sharing your review. Looking forward to welcoming you again next time!

8/10 Good

Shareza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff during my stay were very welcoming. The property is beautiful & clean. The bedroom was neat & quaint. I appreciated the complimentary water & champagne. Nice touch. The bed & pillows were super comfortable. I didn’t want to get out of it. The only downside was that the elevators were not working at the time of my stay. Other than that, I will definitely stay here again!
Stayed 1 night in Apr 2024
Response from Corey on May 15, 2024
Thank you so much for staying with us and sharing your kind review. We apologize for the inconvenience with the elevator and hope you'll return the next time you visit Catalina!

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Corey on May 15, 2024
Thank you for sharing your feedback!

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in, very clean and welcoming spot
Stayed 1 night in May 2024
Response from Hotel Atwater on May 3, 2024
We are happy to hear you enjoyed your visit. We hope to see you again soon!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality everything here. Smooth check in.
Stayed 2 nights in Apr 2024
Response from Hotel Atwater on May 3, 2024
Thank you for sharing your experience. We hope to see you again soon!

10/10 Excellent

Akos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Corey on May 6, 2024
Thanks for staying and sharing your feedback!

10/10 Excellent

Ginger

Travelled with partner
Very clean. Great customer service
Stayed 1 night in Apr 2024
Response from Hotel Atwater on May 1, 2024
Thank you for sharing your experience! We hope to see you again soon.

8/10 Good

yuxiao

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, 3mins from the beach and the restaurants! Although the room was kinda compact, the cleanliness and tropical vibe were wonderful! Shout out to the Bistro staff who helped me heat my leftovers so that I could enjoy the fish on a sunny morning!
Stayed 1 night in Apr 2024
Response from Hotel Atwater on May 1, 2024
Thank you for sharing your experience! We hope to see you again soon.

2/10 Terrible

Thi

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Corey on May 15, 2024
We are very sorry to see your review and would like the opportunity to learn more about your stay so that we have the opportunity to provide the best guest experience. Please contact us to be put in touch with a manager at social@scico.com.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful!
Stayed 1 night in Apr 2024
Response from Hotel Atwater on May 1, 2024
Thank you for sharing your experience! We hope to see you again soon.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and conveniently located.
Stayed 1 night in Apr 2024
Response from Hotel Atwater on May 1, 2024
Thank you for sharing your experience! We hope to see you again soon.

8/10 Good

Jennifer

Stayed 2 nights in Apr 2024
Response from Corey on May 20, 2024
We appreciate you taking the time to share your feedback and hope to see you again!

10/10 Excellent

Thomas

Travelled with partner
Amazing time and trip. Hotel was excellent!
Stayed 3 nights in Apr 2024
Response from Corey on Apr 24, 2024
Thank you for choosing to stay with us and sharing your experience!

10/10 Excellent

Colbey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Atwater was phenomenal! This was our first time visiting Catalina Island. Everything from the friendliness of the staff, cleanliness, decor, comfort and general convenient location made it the PERFECT place. We felt very welcomed as soon as we stepped into the hotel. It is a newly renovated hotel that has elegance and charm, just as Catalina Island is known for. We were very blown away by all of the “perks” that come with the hotel. It was also so nice to just be able to walk right outside and have the water, shops and restaurants just right there. We will definitely be back. Thank you Hotel Atwater for an unforgettable experience!
Stayed 2 nights in Apr 2024
Response from Corey on Apr 23, 2024
Thank you for staying with us and sharing your very kind review. We are very pleased to hear that you enjoyed your visit and hope to welcome you back again next time!

10/10 Excellent

Rania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Stars all around! Even the music piping through the speakers made it more enjoyable too!
Stayed 1 night in Apr 2024
Response from Corey on Apr 23, 2024
Thank you for your kind comments. We hope to welcome you back again!

10/10 Excellent

Joey, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Atwater is a great hotel in the perfect location in Avalon. The only hiccup in our stay was that the elevator was out the entire time of our stay and with an arthritic knee it made it hard to climb the three floors multiple times a day. The rooms are very small since it is a renovated old hotel, but they are clean and very modern. Overall, we really enjoyed our stay and would definitely stay there again.
Stayed 2 nights in Apr 2024
Response from Corey on Apr 23, 2024
Thank you for choosing our hotel and sharing your experience. We are sorry about the elevator and hope we are able to welcome you back again!

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Corey on Apr 23, 2024
Thanks for sharing your great review!

8/10 Good

Katrina

Travelled with family
Liked: Amenities, property conditions & facilities
I think it’s the prettiest hotel on this island. And the most convenient to everything. This whole area is already walkable but I think this hotel is really in the middle of everything.
Stayed 1 night in Mar 2024
Response from Corey on Mar 26, 2024
We agree! Thank you so much for choosing to stay with us and sharing your experience.

10/10 Excellent

Ruth

Travelled with family
The front desk are amazing Lily and Alvin are genuine, and kind and very professional, very welcoming. Definitely will return. The Hotel is very quaint and a boutique atmosphere. Very unique. It’s important to note that it’s the location that is your prize, and not the size of your rooms or amenities. Each floor has beautiful views from the windows off the hallway, and not from your room. Well worth the $$. Safe and clean. Front desk Lily and Alvin are what makes it more beautiful. Their smiles are Gold!
Stayed 1 night in Mar 2024
Response from Corey on Mar 21, 2024
Thank you for staying with us at Hotel Atwater. Your feedback means a lot to us and we're happy to share with front desk staff! We look forward to welcoming you back next time.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accommodations, very helpful staff.
Stayed 2 nights in Feb 2024
Response from Corey on Mar 6, 2024
Thanks for choosing Hotel Atwater and sharing your feedback with us!

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Corey on Mar 26, 2024
Thank you for taking the time to show us how we did!

8/10 Good

Jacquelyn, Santa Clarita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located, clean, staff very friendly. The room is a little small but then everything is. Thought it pricey, $40/day " Destination Fee" is out of line with $41.88 tax on top. Bring 2 night stay to $783.12, just not worth that. Also the bed has very sharp corners which we both caught our legs on resulting in bloody legs. As I mentioned the room is small.
Stayed 2 nights in Feb 2024
Response from Corey on Mar 21, 2024
Thank you for letting us know how we did. We appreciate the opportunity to improve the guest experience.

10/10 Excellent

Tadeusz

Stayed 1 night in Feb 2024
Response from Corey on Mar 1, 2024
Thank you for staying with us and sharing your experience!

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Feb 2024
Response from Corey on Feb 29, 2024
Amazing! Thank you for staying with us and sharing your feedback.

10/10 Excellent

Yurisdel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a place that makes you feel welcomed
Stayed 1 night in Feb 2024
Response from Corey on Feb 27, 2024
Thanks for staying with us and taking the time to share your experience. We appreciate your feedback!

4/10 Poor

Zhiraya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Corey on Feb 27, 2024
We are sorry to see your review and would like to learn more about your experience. Please contact the hotel to speak to a manager so that we may have the opportunity to improve the guest experience.

10/10 Excellent

Joel, San Ramon

Stayed 2 nights in Feb 2024
Response from Corey on Mar 21, 2024
Thank you for your five star review!

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Corey on Feb 20, 2024
Thanks for taking the time to share your feedback!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Corey on Feb 20, 2024
Thanks for staying with us and sharing your experience!

10/10 Excellent

Christen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
I enjoyed my stay very much. The room was beautiful. Very comfortable bed. Great location and the Girls at the front desk were so sweet and accommodating. The elevator was out but the girls were kind enough to carry my bags up the stairs! I will definitely stay here again.
Stayed 1 night in Feb 2024
Response from Corey on Feb 20, 2024
Thank you for staying with us and sharing your feedback! We look forward to welcoming you upon your return.

10/10 Excellent

Hilario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very nice
Stayed 2 nights in Feb 2024
Response from Corey on Feb 16, 2024
Thank you for taking the time to tell us how we did!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and close to everything in Avalon. Would stay there again.
Stayed 2 nights in Feb 2024
Response from Corey on Feb 14, 2024
Thank you for staying with us and taking the time to share your experience. We hope to welcome you back again soon!

10/10 Excellent

sonia

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Corey on Jan 26, 2024
Thank you for staying with us and sharing your experience!

10/10 Excellent

john

Stayed 1 night in Jan 2024
Response from Corey on Jan 26, 2024
We're happy to see you enjoyed your stay! Thank you for sharing your experience with us.

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 thumbs up!
The Hotel Atwater was outstanding. Our first time at this downtown icon. Top notch location: steps from the beach, the pier, Catalina Express, Bluewater restaurant, Discover Catalina bus tour, shopping. The hotel staff was warm and professional. Coffee and tea in the lobby were appreciated. The beds are super comfy and lighting fantastic. Not the cheapest hotel in Avalon but well worth it. I hope to come back!
Stayed 1 night in Jan 2024
Response from Corey on Jan 18, 2024
Thank you so much for taking the time to share your experience at Hotel Atwater! We look forward to welcome you back again.

6/10 Okay

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, looking forward to next time!
Stayed 1 night in Jan 2024
Response from Corey on Jan 18, 2024
Thanks for sharing! We can't wait to welcome you back again.

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Corey on Jan 4, 2024
Thanks for staying with us and sharing your feedback!

10/10 Excellent

Alexsis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the facility were nice and courteous! They really took care of me and family. They made arrangements for us to check in early so my kids and I didn’t have to carry around our bags. They allowed us a late check out since our excursion was ending later than the check out time. And they also stored our bags on our last day even though we had checked out until our boat was leaving the Island! Very professional.
Stayed 1 night in Dec 2023
Response from Corey on Jan 3, 2024
Thanks so much for your kind words! We hope to welcome you back again in the future.

8/10 Good

Edwin Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Corey on Jan 3, 2024
Thanks for letting us know how we did!

6/10 Okay

Sharon

Liked: Cleanliness, staff & service
The "classic" king should be called the "basic" king. Smallest room I have ever stayed in.
Stayed 3 nights in Dec 2023
Response from Corey on Jan 3, 2024
Thank you for sharing your feedback! Our rooms are on the smaller side, as the property was built more than 100 years ago. When we remodeled, we chose to keep the footprint of the rooms the same to preserve some of the hotel's history.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful property. Rooms were very comfortable. Staff was super nice. Overall a very enjoyable stay.
Stayed 1 night in Dec 2023
Response from Corey on Jan 3, 2024
Thank you for your kind words. We hope you'll return to stay with us again!

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Corey on Jan 3, 2024
Thank you for sharing your feedback with us.

10/10 Excellent

Julian

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Corey on Jan 3, 2024
We appreciate your five-star review. Thanks for sharing!

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Corey on Jan 18, 2024
Thank you for your five-star review!

10/10 Excellent

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Corey on Jan 3, 2024
Thank you for staying with us and sharing your experience!

4/10 Poor

Kong

Travelled with family
Disliked: Staff & service
Lights out
The 2nd night we stay at the Atwater the electricity went out on the whole island arond 530-600 pm. It was pitch dark in our hotel room and we had plan to get dinner around 7 pm so we were concern of not being able to have dinner. We stayed at other hotels around the world and experience tragic issue before but in those events we would get a letter, a call, or a staff member letting us know what is going on and what they are doing to solve the problem putting us as guest as ease. And offer assistance for any inconvenience. Not at the Atwater. No one said a thing, informed us, offer assistance or let us know what they are doing to help. I understand that things like this happens unannounce and sometimes out of the hotels control but i feel they could of done something to ease their guest. We checked out the next morning at 11 am and the electricity hasn't been restored, not a word of apology was said.
Stayed 2 nights in Dec 2023
Response from Corey on Jan 3, 2024
We are sorry about your recent experience with us and the power outage at the hotel. If you would like to speak to our Manager, Hotels, we ask that you please contact us at social@scico.com so we may put you in touch.

6/10 Okay

Raed

Stayed 1 night in Dec 2023
Response from Corey on Jan 18, 2024
Thank you for staying with us and letting us know how we did.

10/10 Excellent

Louie

Stayed 3 nights in Dec 2023
Response from Corey on Jan 3, 2024
Thank you for your five-star review!

10/10 Excellent

Lily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the entrance, the elevator. the room is clean, well designed and maintained, very confortable. Quite yet convinent to the actions. Highly recommended. We have basic room, we wished there is an sitting chair in the room to relax in.
Stayed 3 nights in Nov 2023
Response from Corey on Dec 5, 2023
Thanks for staying and sharing your feedback with us! We hope you'll join us again in the future.