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Reviews of Wingate by Wyndham - Round Rock

3 out of 5
Wingate by Wyndham - Round Rock
1209 N. IH 35 North, Exit 253 at Hwy 79, Round Rock, TX

Reviews

7.6

Good

Rating 10 - Excellent. 81 out of 184 reviews" "
Rating 8 - Good. 34 out of 184 reviews" "
Rating 6 - Okay. 33 out of 184 reviews" "
Rating 4 - Poor. 18 out of 184 reviews" "
Rating 2 - Terrible. 18 out of 184 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rafa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 3 nights in May 2024
Response from Teryn Golden on May 25, 2024
Thank you for your kind words, we look forward to seeing you very soon!

2/10 Terrible

Donald

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend it for anyone
Stayed 1 night in May 2024
Response from Teryn Golden on May 23, 2024
I am so sorry that you did not have the best experience at our hotel. If you have any suggestions on how we could improve our property please do not hesitate to contact us.

6/10 Okay

Lilibeth

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I did not like that the pool was not open ,
Stayed 5 nights in May 2024
Response from Teryn Golden on May 20, 2024
We are so sorry for the inconvenience we may have caused you. Your feedback is very valuable to us. We hope that you will give us another chance the next time you are in the area.

4/10 Poor

Martha

Travelled with family, Business traveller
Liked: Amenities
Convenient location. Dirty hallway and elevator. Untimely check-in. Customer service representative had problems checking in guest before me. Customer service representative couldn’t find all the reservations for the guests after me. CSR waited on next guests before completing my check-in. Very dissatisfied with check-in. Rooms were very clean.
Stayed 1 night in May 2024
Response from Teryn Golden on May 20, 2024
Thank you for staying with us. We apologize that our hotel did not exceed your expectations. Our management team are reviewing the issues so that they may be resolved. We hope that you will give us another chance the next time you are in the area.

2/10 Terrible

Walter

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I would absolutely tell everyone to never stay at this property. The TVs were at least 20 years old, the wifi worked terribly. When i checked in, I told the clerk I needed an extra day. The owner came and was trying to hike my rate up at an extreme rate even though the hotel was obligated to give me my rate as a travel worker. He was NOT friendly. The 2nd shift clerk was an absolute joy and took care of me, and stood up to the owner stating what he had to do per company policy. If it wasnt for the clerk, I would have refused the stay immediately and found another hotel. Book somewhere else. Stop giving money to terrible owners who doesnt care about customers.
Stayed 1 night in Apr 2024
Response from Teryn Golden on May 20, 2024
We are so sorry that we did not exceed your expectations on your recent stay. We hope that you will give us another chance the next time you are in the area.

8/10 Good

Sw

Business traveller
Liked: Amenities
Was decent nice and clean they are remodeling a few things but overall Solid 8 place
Stayed 2 nights in May 2024
Response from Teryn Golden on May 20, 2024
Thank you for your kind words!

10/10 Excellent

Miguel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in May 2024
Response from Teryn Golden on May 20, 2024
Thank you for your valuable feedback. We look forward to seeing you the next time you are in the area.

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Location was ok
Stayed 3 nights in May 2024
Response from Teryn Golden on May 13, 2024
Thank you for your valuable feedback. If you have any suggestions on how we may improve our property please do not hesitate to contact us. We hope that you will give us another chance the next time you are in the area.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service
I had requested and was able to do an early check in . The manager and staff, were understanding and able to facilitate my request. Our room was clean and comfortable, no issues with noise . The hotel is going thru some renovation with the pool , the side door to have access in is not working . We went for breakfast at about 9:00 am and staff was then quickly putting away items with no hesitation. Otherwise, I would stay here again for a one to two night option.
Stayed 1 night in May 2024
Response from Teryn Golden on May 11, 2024
Thank you for your kind words. Your feedback is very valuable to us. We hope that you will come and see us again very soon!

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Teryn Golden on May 11, 2024
Thank you for responding to our survey. We are so glad that we were able to exceed your expectations and look forward to seeing you next time you are in the area.

4/10 Poor

Maria

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Check out time is different than the one promoted on the app and at hotel flyers
Stayed 1 night in Feb 2024
Response from Teryn Golden on May 11, 2024
Thank you for completing our survey. We apologize for the different check out time. Our management team is reviewing the matter so that this doesn't happen again.

2/10 Terrible

Maria

Travelled with family, Business traveller
Disliked: Staff & service, amenities
Check out is promoted as 12PM on the Expedia app. Even inside the room there is a paper that says “check out at 12pm” and front desk lady says we have to be out by 11. We had reserved this hotel because of the later checkout time than the hotel near by.
Stayed 1 night in May 2024
Response from Teryn Golden on May 11, 2024
I'm so sorry that our check out time was incorrect. We are looking into the matter in order for this to not happen again.

6/10 Okay

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My door looked like not had been broken into. I probably should have requested a room change. And the interior of the bathroom door was peeling. And wouldn’t stay open or closed.
Stayed 2 nights in May 2024
Response from Teryn Golden on May 11, 2024
We are truly sorry that we did not exceed your expectations during your stay. Our maintenance team is currently working on resolving the issues. We hope that you will give us another chance on your next trip to Round Rock.

6/10 Okay

Rebecca

Liked: Staff & service
Very nice people Old hotel Tv never worked Shower didn’t drain
Stayed 2 nights in May 2024
Response from Teryn Golden on May 6, 2024
Thank you for completing our survey. I'm so glad that you enjoyed our friendly staff. Our maintenance team is reviewing the issues that you have brought to our attention. We hope that you will stay with us the next time you are in the area!

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teryn Golden on May 3, 2024
Thank you for your valuable feedback. We look forward to hosting your stay the next time you are in the area!

10/10 Excellent

Jody

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and clean
Stayed 2 nights in Apr 2024
Response from Teryn Golden on May 2, 2024
Thank you for your kind words, we look forward to seeing you again soon!

4/10 Poor

Timothy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Teryn Golden on May 3, 2024
Thank you for completing our survey. In order for us to improve our hotel, we would like to know what went wrong with your stay. Please feel free to contact us with any suggestions on how we could do so.

8/10 Good

Elissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Teryn Golden on May 2, 2024
Thank you for your valuable feedback.

4/10 Poor

Anna

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet was dirty and smells
Stayed 1 night in Apr 2024
Response from Teryn Golden on Apr 29, 2024
Thank you for sharing your experience. We sincerely apologize that we did not exceed your expectations during your stay. Your complaints are being addressed with our team in order to improve our hotel.

8/10 Good

Crystal, San Antonio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Deposit not listed before booking.
Stayed 1 night in Apr 2024
Response from Teryn Golden on Apr 29, 2024
Thank you for staying with us and completing our survey. We apologize that you were not made aware of the deposit prior to your arrival. Our team has made note of this incident so that we may look into it. We hope to see you again the next time you are in our area!

8/10 Good

Loreatha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are too thin. I was in room 208. I could hear everything going on downstairs. My room was right above the customer service. Kids in room above me..constantly running. That's what it sounded like. The property itself is good.
Stayed 1 night in Apr 2024
Response from Teryn Golden on Apr 29, 2024
Dear Loreatha, Thank you for taking the time to complete our survey. Your feedback is invaluable to us and we use it to constantly improve our hotel. We hope to see you again the next time you are in the area.

6/10 Okay

James, Huntsville

Business traveller
Seems safe. Wood floors need better cleaning.
Stayed 3 nights in Apr 2024
Response from Teryn Golden on Apr 29, 2024
Dear James,Thank you for taking the time to complete our survey. We are glad you enjoyed your stay and we will make note of your suggestions. We hope to see you again the next time you find yourself in our area.

6/10 Okay

Steven

Stayed 1 night in Apr 2024
Response from Teryn Golden on May 14, 2024
Thank you for your valuable feedback.

6/10 Okay

Erik

Business traveller
Disliked: Staff & service
See above
Stayed 2 nights in Apr 2024
Response from Teryn Golden on Apr 23, 2024
Hello Erik, thank you for taking the time to complete our survey. Please reach out to us with any suggestions to make your experience better for the next time you are in the area! We hope to see you again very soon.

2/10 Terrible

Lindsey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled my reservation that we placed months in advance without notice. Had to find another hotel. Very unprofessional!
Stayed 2 nights in Apr 2024
Response from Teryn Golden on Apr 23, 2024
Dear Lindsey, I'm truly sorry about the inconvenience that we may have caused you. We are reviewing what may have caused this very unfortunate event in order to improve our hotel. We hope that you will give us another opportunity the next time you are in the area.

8/10 Good

Candy

Stayed 3 nights in Apr 2024
Response from Teryn Golden on May 13, 2024
Thank you for completing our survey. We hope to see you again very soon!

10/10 Excellent

Keiry, San Antonio

Stayed 1 night in Apr 2024
Response from Teryn Golden on May 6, 2024
Thank you for responding to our survey. We are so glad that you enjoyed your stay with us.

6/10 Okay

Katherine

Stayed 1 night in Apr 2024

4/10 Poor

Tracey

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our room was very humid and had a very strong smell of carpet shampoo. It was so strong and overwhelming. They’ve tried to make my nimble cosmetic upgrades. I will say the staff was lovely, breakfast was nice.
Stayed 1 night in Apr 2024

4/10 Poor

Katherine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The A/C emits a toxic smell that makes the room uninhabitable. Otherwise, bed was comfortable and facilities were adequate.
Stayed 1 night in Apr 2024

8/10 Good

Edith

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean and friendly. Also we enjoyed the breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Eric

Travelled with family
Nice place with pool and bar
Stayed 1 night in Apr 2024

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty lovely, really enjoyed the stay here. Staff was helpful
Stayed 2 nights in Mar 2024

10/10 Excellent

Raymond L, Ithaca

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and friendly staff.
Stayed 5 nights in Mar 2024

4/10 Poor

Srikant, Nottingham

Stayed 2 nights in Mar 2024
Response from Teryn Golden on Apr 23, 2024
Thank you for completing our survey, we are sorry that you did not have the greatest experience at our hotel. If you do happen to have any suggestions on how we may improve our hotel, please don't hesitate to reach out to us.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Good but outdoor light shine on window all night and curtains don't block all
Stayed 1 night in Mar 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was outstanding and the staff was very attentive and friendly. Management staff was accommodating during my long stay.
Stayed 8 nights in Mar 2024

8/10 Good

Robin Michelle

Travelled with family
Liked: Cleanliness, staff & service
It was convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Lori

Staff was very friendly and accommodating.
Stayed 1 night in Mar 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Bar
Stayed 1 night in Mar 2024

2/10 Terrible

Jaimie

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches on my soap when I woke up freaking nasty
Stayed 1 night in Feb 2024

8/10 Good

Ngoc

I think everything ok
Stayed 3 nights in Mar 2024

10/10 Excellent

Lucy

Business traveller
Liked: Staff & service, property conditions & facilities
Wonderful breakfast and staff
Stayed 4 nights in Mar 2024

8/10 Good

Chris

Liked: Staff & service
Hotel smells like wet dog.
Stayed 1 night in Mar 2024

10/10 Excellent

Jasmine

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio!
Stayed 1 night in Mar 2024

4/10 Poor

LeahRoger

Travelled with family
Disliked: Staff & service
The hotel was plain and just okay but they threw away my child’s baby blanket; we accidentally left it in the room and called to try to retrieve it that same day but they’d already gotten rid of it…
Stayed 1 night in Mar 2024

4/10 Poor

Chris

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our room had an odor of dog from a previous guest. Floors were filthy in common areas. Breakfast bar was out of most items. Coffee bar was empty.
Stayed 3 nights in Mar 2024