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Reviews of TownePlace Suites by Marriott Austin North/Lakeline

3 out of 5
TownePlace Suites by Marriott Austin North/Lakeline
13501 Lyndhurst St, Austin, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 269 out of 405 reviews" "
Rating 8 - Good. 81 out of 405 reviews" "
Rating 6 - Okay. 21 out of 405 reviews" "
Rating 4 - Poor. 18 out of 405 reviews" "
Rating 2 - Terrible. 16 out of 405 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

latonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for a graduation and spent time with my niece very nice hotel will stay again
Stayed 1 night in May 2024

10/10 Excellent

Sudheer, Frisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 1 night in May 2024

10/10 Excellent

Lori B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just wish that we had room service every day
Stayed 6 nights in Apr 2024

10/10 Excellent

Tanya

Stayed 1 night in Mar 2024

8/10 Good

Clifton

Travelled with family
Breakfast was excellent and staff are very friendly!
Stayed 3 nights in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Shiquella

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Troy did an amazing job making us feel welcome!
Stayed 1 night in Mar 2024

6/10 Okay

udaykiran

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrived for breakfast at 8:50 AM only to find that the oats had run out. When I asked the staff member responsible for refilling the food, she informed me that it would take at least 45 minutes to replenish them and adamantly stated that she would not refill them. This response was surprising and disappointing, especially considering that breakfast service continued until 10 AM on Saturdays. Overall, this experience fell short of expectations and left a negative impression.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, clean, and friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The front desk allowed me to check in early so I could work. They were very friendly and helpful. The room was clean and the a/c was cold. Breakfast was great, nothing like a Texas waffle to start your day.
Stayed 1 night in Feb 2024

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Stayed 1 night in Jan 2024

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Colleen

Stayed 3 nights in Dec 2023

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for us. Comfortable bed, welcoming staff, like the kitchen.
Stayed 3 nights in Dec 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Kevin

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
We were pleasantly surprised.
Stayed 3 nights in Nov 2023

8/10 Good

Gabrielle Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very nice, reception staff very friendly and welcoming. However, trash not taken from room during cleaning and elevators had strange unpleasant smell. Otherwise, great place to stay.
Stayed 6 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Real nice and comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large and very clean. I had an issue with the toilet and it was promptly repaired the next day.
Stayed 6 nights in Sep 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Marty

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the location. Easy access to highways and shopping. Loved the fitness center. Was happy that morning breakfast had vegetarian sausage. Didn’t like: no hot water in the bathroom sink. Let it run for 10 minutes and only got lukewarm. TV kept resetting about once per hour. Extremely frustrating as it would freeze then go through complete reset (continued even after maintenance came by to look at it).
Stayed 5 nights in Sep 2023

10/10 Excellent

Jennifer, Portland

Business traveller
Liked: Cleanliness, property conditions & facilities
Overall a very good stay, convenient to my classes. Would stay again.
Stayed 2 nights in Sep 2023

4/10 Poor

Rob

Travelled with group
Stayed 1 night in Aug 2023

10/10 Excellent

Victoria

Stayed 2 nights in Jul 2023

4/10 Poor

Brandy

Liked: Cleanliness
Stayed 2 nights in Aug 2023

6/10 Okay

Theresa

Travelled with family
Liked: Cleanliness
Nice place but a few problems
The hotel was clean but our room smelled like hay. Weird but true. Our door didn’t latch correctly, so you had to be diligent and make sure you pulled it securely closed. There was free breakfast but it was not edible. Staff was very friendly. Location was good.
Stayed 3 nights in Aug 2023

10/10 Excellent

Itedal

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023

2/10 Terrible

Marcus

Stayed 4 nights in Jul 2023

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a very nice stay. What was suppose to be an 8 night stay turned into a 15 night stay. Every time we extended they were very accommodating. It was very quiet and the rooms were really clean. It was an easy location to get anywhere you needed to go with lots of restaurants nearby.
Stayed 2 nights in Jul 2023

10/10 Excellent

Oscar

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
This place was great. The staff was very friendly. Had everything you need to cook in your room. Has several restaurants and grocery stores within a few minutes drive. Very nice and am definitely going to stay there again
Stayed 3 nights in Jun 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the fact it was so close to our sons place. I am not sure how safe it was because a guy on a bicycle was a little crazy we were behind him and he was texting in the middle of the road so I honked my horn to let him know we were behind him so he might move over and he went crazy so i had to go around him and was not sure if he had a gun or not. I was beeping so he did not turn into my car. we went to my sons place and dropped some stuff off and on the way back to the highway there he was again and stopped right in front of my car again, just acting crazy. I think he was a worker at this hotel, not sure, but think so.
Stayed 3 nights in Jun 2023

8/10 Good

Teddy

Travelled with family
Liked: Cleanliness, room comfort
Good room and staff but bad breakfast.
The room was nice and the staff was friendly. The breakfast was not very good. The coffee was terrible.
Stayed 2 nights in Jun 2023

8/10 Good

Keisha

Stayed 2 nights in Jun 2023

8/10 Good

BYRON

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Diane

Travelled with family
Disliked: Cleanliness, room comfort
Just a customer wanting a good service
We got to the room and layed down for few mins to relax, and I smelled the comforter smells like sweat. Then the people brought the sheets didn’t know no English so it was to communicate with them, manager called back the room and gave an attitude because her workers couldn’t understand what I wanted them to change. I’m not against people that didn’t speak English but damn even sign languages they couldn’t understand what I wanted them to do. All I wanted was for them to change comforters . Then next day I wanted new towels , I had same issues with the lady that didn’t speak English . To me is like they don’t want to work because they’re acting like they don’t understand me at all.
Stayed 2 nights in Jun 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was well maintained and our stay was very pleasant.
Stayed 3 nights in May 2023

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Juliana

Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Stephania

Travelled with family
Liked: Cleanliness, room comfort
Great stay
Everything was great from check in to check out. Staff was very friendly. The morning breakfast was hot and fresh. The overall. Condition was very clean
Stayed 1 night in May 2023

4/10 Poor

Shaheed

Business traveller
Liked: Cleanliness, room comfort
Remorse. Fully charged a Suite, got a small room.
Had a bad experience. I had booked and paid for a 1 bedroom corner suite for business travel. (A quiet room for conference calls/meetings ) On check-in was informed no suite available and was given another smaller room. Pretty disappointed as I was charged in-advance for for a suite. Was not offered partial refund, comp or anything to make up for the inferior room. As a regular business traveler, I will think twice about staying here again.
Stayed 1 night in Apr 2023

4/10 Poor

June

Liked: Cleanliness
Disliked: Room comfort
Disappointing
TownePlace Suites was very disappointing. No one every seemed to be working - if we wanted to see someone at the front desk we had to go to the back office. We had no hot water in the bathroom sink for the entire length of our stay. Additionally, we were supposed to get a room refresh (clean towels, trash, etc.) We did not. We had to seek out the housekeeper to get the towels and put the trash out in front of our door. It was very inconvenient. We are Marriott Bonvoy members and have never had this problem.
Stayed 5 nights in May 2023

10/10 Excellent

Ke

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023

8/10 Good

Vivian, La Marque

Liked: Cleanliness, amenities, property conditions & facilities
Clean, and the kitchenette was great, large shower and comfortable bed. Was a comfortable stay.
Stayed 2 nights in May 2023

6/10 Okay

James

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Property is clean. We changed rooms because of the lack of hot water. We were on the 4th floor. Breakfast never changes. No pancakes or waffles and some items were depleted. Staff was friendly.

10/10 Excellent

CYNTHIA

Liked: Cleanliness, amenities
Clean, friendly, freshly appointed and convenient location to get in & out
Stayed 1 night in Apr 2023

10/10 Excellent

Kristal

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023