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Reviews of The Heart of Texas Motel

2 out of 5
The Heart of Texas Motel
5303 US HWY 290 W, Austin, TX

Reviews

7.0

Good

Rating 10 - Excellent. 43 out of 143 reviews" "
Rating 8 - Good. 40 out of 143 reviews" "
Rating 6 - Okay. 18 out of 143 reviews" "
Rating 4 - Poor. 17 out of 143 reviews" "
Rating 2 - Terrible. 25 out of 143 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service
Cheap cost to stay . You get what you pay for
Stayed 1 night in Mar 2024
Response from Hotel Manager on May 15, 2024
Dear Guest,Thank you for your feedback! We're glad you found value in our affordable rates. We strive to offer comfortable accommodations at a budget-friendly price. We hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Fang

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 30, 2024
Dear Fang,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was a little hard to get to due to one way streets around the location. They also did not offer breakfast but did have a microwave and refrigerator in the room. The room was clean no smells no bugs.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 23, 2024
Dear Guest,We're pleased to hear that you found the room clean and free of any unpleasant odors or pests. Additionally, we're glad you found the in-room amenities convenient. However, we apologize for any inconvenience caused by the one-way streets around the property and for not offering breakfast. We appreciate your feedback, and we'll strive to improve in these areas for a better experience in the future. We hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Okay

Nicholas

Travelled with group
Disliked: Amenities
Stay was ok. The guy we checked in with was very nice, not sure his name. Older Motel, so it was relatively clean for what it is. The walls could use some attention. I would stay again if I needed a cheap place to stay on the south west side.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Nicholas,Thank you for your kind feedback. We're glad to hear that your stay was generally okay and that you found our check-in staff to be friendly. While we strive to maintain cleanliness, we understand that older properties may have some imperfections. We'll certainly look into addressing that. We appreciate your understanding and would be happy to welcome you back if you need a budget-friendly option in the southwest side in the future. Sincerely, Hotel Manager

4/10 Poor

Adam

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Adam,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Gary

Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Jan 11, 2024
Dear Gary, Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 14, 2023
Dear Bonnie,Thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

6/10 Okay

Robin, Lewisville

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Good value. Pillow cases had hair on them, otherwise the room was clean. A little loud in the morning as people left for the day.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 5, 2023
Dear Guest,Thank you for your feedback. We're pleased to hear that you found good value in your stay and that the room was generally clean. However, we apologize for the issue with pillow cases and the morning noise disturbance. We will address these concerns with our team to improve our service quality. Your input is valuable, and we hope to provide you with an even better experience on your next visit.Sincerely,Hotel Manager

2/10 Terrible

Trinidad A

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was very dirty. Trash and beer bottles outside. We went to the room and the first thing is the TV did not work. There was no batteries in the remote. My husband had to go get the batteries at night. We are now watching TV and there are guys outside the window sounds like they are yelling. We slept and woke up to bred up blood on the sheets. We checked my grand daughter -nothing. Checked my daughter-nothing. So then we realized that we slept on dirty bloody sheets. I go to complained to the managers and not even a sorry. Not exceptabe.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 5, 2023
Dear Guest,We appreciate your feedback on your recent stay at our hotel. It's wonderful to hear that you enjoyed the comfortable beds and the cleanliness of your room. We're delighted that you found our breakfast options to your liking. We apologize for the inconvenience caused by the slow Wi-Fi. We are actively working on improving our internet speed to better serve our guests.We understand your concerns about the noise levels in the hallway. We will investigate this matter and take steps to ensure a quieter environment in the future. Your comments are valuable to us, and we look forward to providing an even more enjoyable experience on your next visit.Sincerely,Hotel Manager

4/10 Poor

Glenn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear Guest,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve your stay experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

6/10 Okay

Christopher

Stayed 1 night in Oct 2023
Response from Hotel Manager. on Nov 17, 2023
Dear Christopher,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, the AC worked, had decent bathroom and shower. Parking lot was well lit and the lady at the front desk was nice. Thanks!
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 26, 2023
Dear Jason,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk nice service
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Guest,Thank you for your kind words regarding our front desk service. We're delighted to hear that you had a positive experience with our team. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

6/10 Okay

Chris

Business traveller
Liked: Cleanliness
Rooms was clean and bed was good. Outside was not good at all. I would like a customer leery to stay there.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 4, 2023
Dear Chris,We're pleased to hear that you found the room clean and the bed comfortable during your stay. However, we're sorry to hear that you were not satisfied with the external appearance of the hotel. We appreciate your feedback and will work to improve the overall experience for our guests. Your comments are important to us, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

6/10 Okay

Brad

Disliked: Cleanliness, property conditions & facilities, room comfort
It’s a place to sleep but hopefully it’s cheap.
I’ve never paid so much to stay in such a sketchy motel. Room was fine. Dead bugs but at least they were dead. Shower was terrible. Area was questionable but I didn’t have any issues. Will not return. When my friends picked me up they offered to just have me stay with them instead.
Stayed 3 nights in May 2023
Response from MP - Guest Relations Manager on Jul 22, 2023
Hello Brad, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 Excellent

Isaac

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time here
Great stay, second time here.
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on May 29, 2023
Hello Isaac, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

2/10 Terrible

Esther

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The condition of the room was poor, but having to sleep in sorry bedding... That was disgusting. We would have moved but we arrived late and had no options. We laid our own beach towels on the bed so we didn't have to touch the sheets. It was bad. The desk attendant was very nice and helpful.
Stayed 1 night in Apr 2023
Response from MP - Guest Relations Manager on May 8, 2023
Hello Esther, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness
Very disappointing. Roaches in fridge and roach traps around the fridge. Bathroom and cigarette burns all on the wall. Have pictures.
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 26, 2023
Dear Jessica,I'm sorry to hear that you had a disappointing experience during your stay. We take reports of pest issues and room cleanliness very seriously, and we apologize that you encountered these problems during your stay. Our team is committed to providing a clean and comfortable environment for all of our guests, and we apologize that we fell short in your case. We ensure that you have a better experience should you choose to stay with us again in the future. Sincerely, Hotel Manager

8/10 Good

Walter

Stayed 1 night in Apr 2023
Response from Hotel Manager on May 16, 2023
Dear Guest,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exterior could use updated paint, but the room was absolutely excellent, both in how it was laid out, the cleanliness, and care taken by staff. Everything was very positive during our stay.
Stayed 3 nights in Apr 2023
Response from Hotel Manager on Apr 25, 2023
Dear Larry,Thanks for your stay and the kind comments about our hotel. We take great pride in providing our guests with the best possible stay experience. It is our privilege to welcome guests like you who are generous in appreciating the good things. We mind your valuable observations and shall endeavor to better it further. Hope to see you back soon.Sincerely,Hotel Manager

4/10 Poor

Mandy

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Roaches. Small roaches everywhere.
Stayed 3 nights in Apr 2023
Response from Hotel Manager on Apr 25, 2023
Dear Mandy,Thank you for staying. We have taken note of your remark about the roaches issue during your stay. We are regularly taking pest control measures on our property but will check it further. Our apologies for the inconvenience. This is not a regular feature of our hotel but your patronage is important to us. Please visit again.Sincerely,Hotel Manager

6/10 Okay

Joel

Stayed 1 night in Apr 2023
Response from Hotel Manager on May 11, 2023
Dear Guest,Thanks so much for your very kind feedback. We sincerely appreciate your 3 ratings, and we are pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

2/10 Terrible

Timothy

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets and blankets were stained and everything just looked gross.
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 18, 2023
Dear Timothy,Thank you for your recent stay at our hotel and for giving us feedback. On behalf of our entire team, we would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely, Hotel Manager

2/10 Terrible

Travis

Stayed 2 nights in Mar 2023
Response from MP- Guest Relations Manager on Apr 9, 2023
Hello Travis, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

James

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Slept well.
I knew this was an older hotel because one of my Uncles was the master carpenter who helped build it. The rooms are clean as long as you don't move furniture or look too closely at the walls. When I turned on the lights our little friends the roaches where all around the bathroom and vanity area. The white blankets had past stains, but they were clean. The beds were comfortable and the hotel staff was attentive and as some guests were playing loud music after 10pm the staff seemed to handle that well. Tiny roaches are not a deal breaker for me. They live in drains and the overflow of sinks and baths and are difficult to eradicate in older buildings.
Stayed 2 nights in Mar 2023
Response from MP- Guest Relations Manager on Mar 21, 2023
Hello James, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 Terrible

Carl

Disliked: Amenities, property conditions & facilities
Adequate
Stayed 1 night in Mar 2023
Response from Sincerely, MP- Guest Relations Manager on Mar 14, 2023
Hello Carl, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fine for a low price hotel. The room was clean, the bed was comfortable, and it was quiet. I’ve stayed here before and I’ll stay here again.
Response from Sincerely, MP - Guest Relations Manager on Dec 2, 2022
Hello William, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Sincerely, MP - Guest Relations Manager on Nov 19, 2022
Hello Harvey, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

2/10 Terrible

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we drove into the parking lot at around 1030 pm there where people sitting on the steps of the motel, to be honest I think they were probably homeless people not even staying there. When I parked to go into the office, I told my wife to lock the door to the vehicle, I did not see this happen, but some strange guy came running out of a room and almost landed on the Expedia (Fox) rental vehicle scaring my wife. The fellow inside the office was very nice and I asked him if the area was safe which he assured me it was but did say there is occasionally homeless people in the area. I got the key, and we went into the room, the room was dark, the comforters on the beds where stained in a couple areas each, and I lifted the sheets off the top mattress and the mattress was yellow and fluid stained. I proceeded to the bathroom where in one if the corners were small granules which I honestly believe were from cockroaches. I told my wife to get back in the car and I returned the key to the front desk guy explaining that we would not be staying. This is a fairly run-down hotel, and I was shocked that this hotel was represented by Expedia and for this reason I have deleted my Expedia app. This is rated a 3.5/5 on Expedia when it is at most a 2 star and that's being more than fair.
Response from Sincerely, MP- Guest Relations Manager on Nov 5, 2022
Hello Richard, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Alvaro

Liked: Cleanliness
Stayed 2 nights in Oct 2022

6/10 Okay

Gina, Palouse

Heart of Texas was ok. It was the only "affordable" option in Austin for a quick overnight, so I wasn't expecting much. Room was clean but white bed covers had some stains stains. Towels were small and worn. Bed was pretty comfortable. Room was quiet despite property being located right on the highway. Property was pretty rundown. The guy that checked me in was not particularly friendly. If you just need a cheap place to sleep, it's okay
Stayed 1 night in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on Oct 8, 2022
Hello Gina, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2022
Response from Sincerely, MP- Guest Relations Manager on Oct 8, 2022
Hello Elizabeth, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean,was able to park very close
Stayed 1 night in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on Oct 8, 2022
Hello Greg, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities
it was fine for two guys to stay overnight but i wouldn't stay there with my family had a couple strange encounters with others staying there
Stayed 3 nights in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on Sep 17, 2022
Hello Jason, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

James, San Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are spacious, clean and comfortable. I really liked that the room had a microwave, fridge and coffee in the room. The ice machine was full and a great convenience. I was pleased with the shower. Ceiling fan was a plus. The towels were thin and small. The outside was a little scary, but ending up being safe.
Stayed 1 night in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on Sep 17, 2022
Hello James, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Kelly

Stayed 3 nights in Aug 2022
Response from MP - Guest Relations Manager on Aug 17, 2022
Hello Kelly, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The place in kinda rundown on the outside. There were a lot of "dayworkers" hanging around the parking lot in the afternoon, evenings drinking. They made my daughter very uncomfortable ( lots of staring and watching us.) At one point there was gunshots at the far end of the building. The rooms were nice but sparse. Two towels, one tiny bar of soap...for two days. Tv worked. The microwave must have been the first model ever made. There was a small refrigerator. The place in minutes from walmart and target which was good. The location was good for our purposes of hiking the greenbelt.
Stayed 2 nights in Jul 2022
Response from MP - Guest Relations Manager on Jul 24, 2022
Hello Michael, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Henry

Liked: Cleanliness, room comfort
Pleasant Surprise
Older hotel, showing its age, but, one of the cleanest hotels I have ever stayed in. The room was super clean, with plenty of condiments for morning coffee.
Stayed 1 night in Jun 2022
Response from MP - Guest Relations Manager on Jun 20, 2022
Hello Henry, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mean very rude; bedbugs
Very mean lady at the front when asking about bed bugs. She got mad and dint address the issue and closed the window on me.
Stayed 1 night in Jun 2022
Response from MP - Guest Relations Manager on Jun 12, 2022
Hello Valued Customer, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terrible

Kelman

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Disty hotel
Stayed 1 night in May 2022
Response from MP - Guest Relations Manager on Jun 12, 2022
Hello Kelman, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 Good

Ricky

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the staff. The room was clean but it was noisy from other guests. Traffic was that bad in that area.
Stayed 2 nights in May 2022
Response from MP - Guest Relations Manager on Jun 12, 2022
Hello Ricky, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 Terrible

Peter

Stayed 3 nights in May 2022
Response from MP - Guest Relations Manager on May 21, 2022
Hello Peter, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, room comfort
Pretty good
Decent place for the price. A little run down looking, but new roof. Long stairs to 2nd floor, no elevator. Cheap towels. But room furniture was nice, w/ 3 chairs plus a little table, in our 2 dbl bed room. A/c was good.
Stayed 2 nights in May 2022
Response from MP - Guest Relations Manager on May 10, 2022
Hello Teresa, Thank you for taking the time to share your comments regarding our location and comments about our room. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Tamara

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the duvet was very dirty, I never found anyone at reception to ask to change it, the bed was hard, the smell on the stairs was unpleasant. It only took one night to rest and it was impossible
Stayed 1 night in May 2022
Response from MP - Guest Relations Manager on May 7, 2022
Hello Tamara, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Charles W

Stayed 1 night in Apr 2022

10/10 Excellent

Chase Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and price
Stayed 1 night in Apr 2022
Response from MP - Guest Relations Manager on Jun 12, 2022
Hello Chase Michael, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

randy

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was friendly and helpful. Room nicely updated. A/C and hot water worked well. Wish the beds were queen instead of double.
Stayed 2 nights in Apr 2022
Response from CM - Guest Relations Manager on Apr 29, 2022
Dear Randy, Thank you for leaving us this wonderful review. It is fantastic to hear that almost everything at our facility worked to your liking. We hope you stay at our property again in the future.

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from CM - Guest Relations Manager on Apr 29, 2022
Dear Steven, On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Andrea

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Front desk was rude, stupid, cost us valuable time, tried to double bill us. Property trashy covered in beer bottles.
Stayed 1 night in Apr 2022
Response from MP - Guest Relations Manager on Apr 18, 2022
Hello Andrea, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

8/10 Good

Kamal

Liked: Property conditions & facilities, room comfort
I liked the comfort beds in the room.
Stayed 2 nights in Apr 2022
Response from MP - Guest Relations Manager on Apr 11, 2022
Hello Kamal, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.