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Easy check in. They also allow early check in. Everyone working at the hotel was very nice. Rooms were big and had a couch in it. I enjoyed my stay and I recommend this hotel.
Farzan
Stayed 2 nights in May 2024
Response from HP Team on May 23, 2024
Thank you so much for the fantastic review. We are so glad to hear that you had a comfortable and enjoyable stay. We look forward to serving you again in the future and wish you safe travels.
Thank you so much for the amazing review. We are glad to see that you enjoyed your stay with us and we look forward to serving you again in the future.
10/10 Excellent
Susan
Travelled with partner
May 16, 2024
Liked: Cleanliness, staff & service, amenities
Great location. Easy in and out of downtown. The rooms have a good size sitting area.
Susan
Stayed 2 nights in May 2024
Response from HP Team on May 19, 2024
Susan, thank you so much for staying with us! We are glad to hear that you enjoyed your stay and found sitting area spacious. We hope to see you again on your next visit and wish you safe travels home.
2/10 Terrible
Stuart
May 13, 2024
Stuart
Stayed 2 nights in May 2024
Response from HP Team on May 19, 2024
Stuart, thank you for taking the time to leave us a review. I am so sorry to hear that your stay was less than ideal. I hope that in the future you will try us again and allow us the opportunity to blow you away with excellence.
6/10 Okay
Myrna, San Antonio
Travelled with family
May 13, 2024
Liked: Cleanliness, staff & service, amenities
Good location, excellent staff and great breakfast.
The only huge disappointment is the linens everything is very old from sheets, pillows, blankets even the towels looked like rags.
Myrna
Stayed 3 nights in May 2024
Response from HP Team on May 19, 2024
Myrna, thank you for staying with us. I am sorry to hear that you were disappointed with the linen in your room. Please know that we will be reviewing this information with our housekeeping team to ensure that only the finest linen is provided to the guests. Ensuring we meet the high standards of our guests is one of our top priorities and rest assured, we will make sure this is corrected. Thank you for your time and we hope you will allow us the opportunity to wow you in the future with what an ideal stay should look like.
Great location for the price... hotel was as described or better... will be be staying here whenever I visit moving forward!
William
Stayed 3 nights in May 2024
Response from HP Team on May 19, 2024
Thanks so much William! We are glad to hear you will be back in the future. We had a wonderful time serving you and look forward to doing it again real soon.
Property was very nice and in convenient location. Be aware that the only parking is valet and that it is expensive. However, I will say that that the valets did a very good (and quick) job of taking/retrieving car.
Joel
Stayed 2 nights in Apr 2024
Response from HP Team on May 2, 2024
Joel, Thank you for the feedback! We will be sure to let our valet team know that you were happy with the speedy service and great job they did.
Thank you for taking the time to review us. We are glad you enjoyed your stay with us and will continue to improve our service so that your next stay is even better!
I enjoyed the convince of breakfast being provided and ordering my Starbucks coffee.
Michelle
Stayed 1 night in Apr 2024
Response from HP Team on May 2, 2024
Thank you so much! we are glad you enjoyed our wonderful breakfast and freshly made coffee.
6/10 Okay
Wesley
Travelled with family
Apr 21, 2024
Liked: Cleanliness, staff & service, amenities
Super busy area but very quiet hotel. The beds we had were so uncomfortable. Elevator buttons barely work and valet lost my car which put us behind on leaving. The manager was great and immediately refunded us.
Wesley
Stayed 1 night in Apr 2024
Response from HP Team on May 2, 2024
Thank you for taking the time to provide us feedback. We are glad that you found the hotel quiet and that a manager was able to assist with your valet issue. We would like to apologize again for the mishap and hope you will stay again with us in the future.
Thank you so much for leaving us a review. We are so happy that you enjoyed your stay with us.
8/10 Good
Phillip
Apr 20, 2024
Liked: Cleanliness, staff & service
Phillip
Stayed 4 nights in Mar 2024
Response from HP Team on May 2, 2024
Thank you for taking the time to leave us a review and we are glad you enjoyed your stay. We are always looking to improve our service and hope you will choose the Hyatt Place again in the future.
We were put in a room with a view of the roof and a wall. It is extra expensive to stay here since valet parking is sooo high
Jeffrey
Stayed 2 nights in Jan 2024
Response from Hyatt Place Team on Apr 7, 2024
Dear Jeffrey, I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. Please know that your comments and issues will be addressed.
This location exceeded our expectations. The staff was so kind and attentive. It’s just a basic hotel, but it’s comfy and clean and honestly, that’s what you want when you have stay away from home.
Daniel
Response from Hyatt Place Team on Mar 4, 2024
Dear Daniel,Thank you for your excellent review. We are so pleased our team exceeded your expectations. We hope to see you again. Much appreciated.
10/10 Excellent
ENRIQUE, Wylie
Mar 3, 2024
ENRIQUE
Stayed 1 night in Mar 2024
Response from Hyatt Place Team on Apr 7, 2024
Dear ENRIQUE, We are so glad you enjoyed your stay. Thank you for the review. We appreciate your feedback and look forward to welcoming you back.
4/10 Poor
Laurie
Travelled with partner
Mar 3, 2024
Liked: Cleanliness, staff & service, amenities
The air conditioning system was so loud that we could not sleep. Every time it came on it woke us up. It was like a gale force wind. I had to out the covers over my head. Miserable.
Laurie
Stayed 1 night in Mar 2024
Response from Hyatt Place Team on Mar 4, 2024
Hello Laurie,Thank you for providing a review. We are sorry to hear that you were unable to sleep due to the AC. We will look into this and appreciate your feedback.
love the full breakfast, staff very helpful with dinner recommendations, transportation and anything else we asked about. convenient location to all of downtown area.
Roger
Stayed 3 nights in Feb 2024
Response from Hyatt Place Team on Feb 26, 2024
Hello Roger,Thanks very much for the excellent review! We are so pleased you enjoyed your stay; breakfast and you found our location convenient.
6/10 Okay
JOE
Feb 25, 2024
Disliked: Staff & service
JOE
Stayed 2 nights in Feb 2024
Response from Hyatt Place Team on Feb 26, 2024
Hello Joe,Thank you for your review. We appreciate it.
8/10 Good
Rosmari
Travelled with partner
Feb 25, 2024
The room key that keeps people safe by allowing only people in the hotel to access through the elevator
Rosmari
Stayed 2 nights in Feb 2024
Response from Hyatt Place Team on Feb 26, 2024
Hello Rosmari,Thank you for your review. Our guest's safety and security are very important to us, and we appreciate you noticed. Thanks very much.
Dear Luis,Thank you for your fantastic review. We are so pleased to hear that you enjoyed your stay with us and our team provided great service. Thanks again!
The pool looked nothing like the photos online, we were not the only couple to walk in with our bathing suits on, and walk out. We booked this hotel based on the pool and breakfast and both were subpar.
Jonah
Stayed 4 nights in Feb 2024
Response from Hyatt Place Team on Feb 13, 2024
Dear Jonah,Thank you for providing a review. We apologize your stay was less than exceptional. We appreciate your feedback.