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Reviews of Holiday Inn Austin -Town Lake, an IHG Hotel

3 out of 5
Holiday Inn Austin -Town Lake, an IHG Hotel
20 North IH-35, Austin, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 679 out of 1246 reviews" "
Rating 8 - Good. 290 out of 1246 reviews" "
Rating 6 - Okay. 127 out of 1246 reviews" "
Rating 4 - Poor. 78 out of 1246 reviews" "
Rating 2 - Terrible. 72 out of 1246 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great that we were easily accommodated at short notice.
Stayed 4 nights in Mar 2024

6/10 Okay

Sandro

Travelled with partner
Liked: Staff & service
Friendly staff and bright lobby and excellent free parking. but quite noisy for rooms facing the highway. Room looked old, with worn carpet and furniture and a hallway light switch that didn’t work.
Stayed 2 nights in May 2024

10/10 Excellent

Brian, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It’s remote and not very well stocked with supplies like food, bottled water, coffee bar. They were all out of bottled water.
Stayed 1 night in May 2024

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness
Very small and old rooms. Buffet breakfast marginal. Had to ask for silverware and drinks and were very slow.
Stayed 1 night in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 5, 2024
Thanks for the great rating. We appreciate you business and hope you can come back and see us again soon.

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities
I love the location of this hotel. I’m able to walk along the Riverwalk. The staff at the front desk were very nice and friendly. The only complaint I have is that our shower/tub trained very slowly when ever we showered.
Stayed 4 nights in Apr 2024

2/10 Terrible

sergio

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible experience
Stayed 1 night in May 2024
Response from Hotel Management on May 5, 2024
Thank you for taking a moment to relay your comment. I'm afraid we can't address your concerns without knowing more about your stay. We encourage you to contact the property management and we can find a resolution to our issue.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Well, the hotel itself was a bit dated, and it could use an upgrade, the staff was great. Mitchell at the front desk was the bomb. He actually upgraded our room so that we had a wonderful view of the river/Lake and Austin. Also, the folks that worked the bar and restaurant were great! I would stay there again.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 30, 2024
Thanks for taking the time to relay your comments. We appreciate the compliments to our staff and hope you can come back and visit us again soon.

8/10 Good

Jocelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was amazing and bed was super comfy!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 30, 2024
Thanks for the compliments. We appreciate your business and hope you can come back and visit us again soon.

10/10 Excellent

Sandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk staff. Close to beautiful walks along Colorado River. Free parking
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 30, 2024
Thanks for your kind words about our staff and facility. Please come back and stay with us again the next time you visit Austin.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Mariela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place
Stayed 1 night in Apr 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Confortable room, friendly staff. Breakfast buffet rather limited. The usual scrambles eggs, bacon and sausage. No salami, cooked ham or sliced cheese. Only yogurt was plain yogurt. Surrounding area filled with construction sites (not their fault).
Stayed 3 nights in Apr 2024

6/10 Okay

Rikki

Stayed 2 nights in Apr 2024

6/10 Okay

John

Business traveller, Travelled with group
when we booked the hotel, they didn't inform us that our package did not cover breakfast. Only when we went to the dining area, we are informed about it. we had to leave the place humiliated.
Stayed 1 night in Apr 2024

2/10 Terrible

AK

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like mildew
Stayed 1 night in Mar 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Rebecca

Stayed 1 night in Apr 2024

6/10 Okay

Torey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled like soured milk and the floor between the bedroom and the bathroom was sopping wet. The smell was terrible, but the hotel was full and we could not change rooms. Totally unacceptable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Oscar

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and close to everything without having to be in the middle of everything. Nice walk to 6th street and nice area right behind hotel on rainy. Will definitely stay again. Beautiful views of river from room as well
Stayed 1 night in Apr 2024

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so very helpful and nice. The food was delicious and the restaurant staff were courteous, I would stay there anytime I was in Austin!
Stayed 1 night in Mar 2024

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lake views incredible and proximity to the lake was great! Free parking and on site restaurant super convenient. Blackout curtains, great temperature control and comfy beds with extra pillows made every night restorative
Stayed 3 nights in Mar 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the easiest to enter and exit by car
Stayed 1 night in Feb 2024

6/10 Okay

Esperanza

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved everything except for the fact that the AC did not work in our room, but we couldn’t be moved because the hotel was at capacity.
Stayed 1 night in Mar 2024

10/10 Excellent

Marcel

Stayed 1 night in Mar 2024

10/10 Excellent

Hassan

Liked: Cleanliness
Convent location
Stayed 1 night in Mar 2024

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Mar 2024

4/10 Poor

Belinda

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is advertised as non-smoking - room reeked of marijuana. Room had two side table lamps otherwise is was very dim. Tv is small and is plugged into a power strip that had to be turned on. The threshold between carpet and tile (between room/wash room) had nails exposed. Shower drained very slow. Customer service was excellent though!
Stayed 1 night in Mar 2024

2/10 Terrible

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t sleep with the freeway noise! Exhausted
Stayed 1 night in Mar 2024

2/10 Terrible

Paul

Stayed 1 night in Mar 2024

10/10 Excellent

Megan

Travelled with group
It was very scenic right by the lake. The staff was very courteous. Would come back again!
Stayed 1 night in Mar 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Yvonne

Stayed 3 nights in Feb 2024

10/10 Excellent

Gloria

Stayed 2 nights in Mar 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Shelvis

Stayed 1 night in Mar 2024

10/10 Excellent

Yanira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, at a great driving distance from the downtown area and s congress ave on both sides of lady bird lake
Stayed 4 nights in Feb 2024

8/10 Good

Isabel, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

6/10 Okay

Basil

Travelled with partner
Liked: Cleanliness, staff & service
Very dimly lit room. Freeway noise, loud hvac, limited breakfast options, location not easily walkable to downtown so be prepared to Uber everywhere. Shuttle availability is hit or miss as is the quality of front desk staff. Overall, average stay for a not so average rate.
Stayed 3 nights in Feb 2024

4/10 Poor

Bruce, Milwaukee

Disliked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Farheen

Business traveller
Very good
Stayed 2 nights in Feb 2024

10/10 Excellent

mary

Liked: Property conditions & facilities
Older hotel. Needs updating
Stayed 1 night in Feb 2024

8/10 Good

Rani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It offers free parking and walkable area.
Stayed 3 nights in Feb 2024

10/10 Excellent

Angelo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024