Terrace/patio

Reviews of Hilton Garden Inn Austin North - Near the Domain

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 364 out of 477 reviews" "
Rating 8 - Good. 65 out of 477 reviews" "
Rating 6 - Okay. 18 out of 477 reviews" "
Rating 4 - Poor. 13 out of 477 reviews" "
Rating 2 - Terrible. 17 out of 477 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lication
Stayed 2 nights in Feb 2024

10/10 Excellent

Ana, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, no complaints
Stayed 1 night in May 2024
Response from Customer Care Team on May 22, 2024
Hello Ana,We are thrilled to hear that you had a wonderful stay with us at Hilton Garden Inn Austin North-Near the Domain. Your positive feedback means the world to us, and we can't wait to have you back for another fantastic experience. Thank you for choosing to stay with us!Best,David, GM.

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were a little confused where to park when we arrived, but got it sorted once we checked in. We had very friendly staff member help us with check in.
Stayed 1 night in May 2024
Response from Customer Care Team on May 21, 2024
Dear Ryan, Thank you for choosing Hilton Garden Inn Austin North-Near the Domain for your recent stay and for taking the time out of your busy schedule to review your experience with us. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel and found our check-in staff friendly. We apologize for any confusion you experienced regarding the parking space upon arrival. We are constantly reviewing our signage and directions to ensure a smooth and hassle-free experience for our guests, and we assure you that the relevant team has been informed to assess any signage or navigation improvements that could enhance the guest experience at our hotel. We are happy to hear the issue was sorted once you checked in, and we thank you for recognizing our staff for the helpful assistance provided at check-in. Your positive comments will serve as great motivation for our staff, and we will be sure to pass your kind words along to the team member who assisted you. Thank you for your valuable feedback. We hope to welcome you back soon and delight you with an even better stay during your next trip to the area. Safe travels!Best,David, GM.

10/10 Excellent

Thiru Murugan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Apr 2024
Response from Customer Care Team on May 22, 2024
Thank you for selecting Hilton Garden Inn Austin North-Near the Domain for your stay, Mr Murugan! We are thrilled that you had a great experience with us. Your happiness is our utmost priority, and we can't wait to have you back for another fantastic stay. Wishing you safe travels and looking forward to your return!Best,David, GM.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on May 14, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room. Liked that they had parking garage.
Stayed 1 night in May 2024
Response from Customer Care Team on May 14, 2024
Thank you for staying with us at Hilton Garden Inn Austin North-Near the Domain and giving us a 5/5 rating, Rhonda! We sincerely appreciate your stay and your feedback. We are happy to hear you enjoyed the clean room and appreciated the availability of a parking garage at our hotel. Your satisfaction is important to us, and we're delighted to have provided suitable accommodation for your trip here. We hope our complimentary on-site parking facility added to the convenience of your stay. It was a pleasure to host you, and we hope to see you again soon for another comfortable and enjoyable experience. Thank you for choosing us. Safe travels!Best,David, GM.

10/10 Excellent

Gerardo

Liked: Amenities, property conditions & facilities
Restful night sleep
Stayed 1 night in May 2024
Response from Customer Care Team on May 14, 2024
Dear Gerardo, Many thanks for taking a moment out of your busy schedule to review your experience at Hilton Garden Inn Austin North-Near the Domain. We are grateful for your feedback and sincerely appreciate you giving us a 5-star review. We strive to provide comfortable accommodations for a great night's sleep, and we are happy to hear you had a restful night at our hotel. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we hope to see you again soon for another pleasant and comfortable stay. Thank you for choosing us. Safe travels!Best,David, GM.

10/10 Excellent

Xueyuan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Customer Care Team on May 14, 2024
Dear guest, Many thanks for taking a moment to rate your stay at Hilton Garden Inn Austin North-Near the Domain with five stars! We appreciate you chose us for your lodging needs on this trip and are pleased to know you had a positive experience at our hotel. Your satisfaction is important to us, and we're happy you had a pleasant stay. It was a pleasure to host you, and we hope to see you again soon. Thank you for being our guest recently. We are grateful for the opportunity to serve you. Safe travels!Best,David, GM.

10/10 Excellent

Robynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on May 7, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, amenities
Free parking garage Great location near retailers and restaurants. Clean room. Enjoyed our stay. Highly recommend.
Stayed 1 night in May 2024
Response from Customer Care Team on May 6, 2024
Hello Jorge, thank you for the wonderful review! We're thrilled to hear you enjoyed your stay with us. Our location near retailers and restaurants definitely adds to the convenience and experience of our guests. We take pride in our clean rooms and are glad to hear you found them comfortable. Thank you for recommending us, we look forward to welcoming you back on your next trip to Austin!Best,David, GM.

10/10 Excellent

Maxie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big bedrooms
Stayed 2 nights in Mar 2024
Response from Customer Care Team on May 6, 2024
Thanks so much for taking the time to rate your recent stay at Hilton Garden Inn Austin North-Near the Domain with five stars, Maxie! We are committed to making every possible effort to provide comfortable accommodations to our guests, and we are so pleased we achieved said task with you. We are glad you liked our spacious bedrooms, and we hope your stay was relaxing and you had a good night's sleep at our property. It was a pleasure to host you, and we eagerly anticipate your return for another enjoyable experience. Thank you for choosing us. Safe travels!Best,David, GM.

10/10 Excellent

Rafi

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Apr 2024
Response from Customer Care Team on May 2, 2024
Thank you for the 5-star review and your endorsement of our hotel, Rafi! We hope you enjoyed your stay at Hilton Garden Inn Austin North-Near the Domain and had easy access to everything you needed. It was a pleasure to host you, and we eagerly await your next visit and the chance to delight you again. Safe travels!Best,David, GM.

10/10 Excellent

Jiani

Stayed 1 night in Apr 2024
Response from Customer Care Team on May 21, 2024
Thanks so much for the 5/5 rating, Jiani! It's always great to be at the receiving end of a perfect score, and we hope you had an exceptional experience at Hilton Garden Inn Austin North-Near the Domain. We appreciate you making us your accommodation of choice on this journey and look forward to having you back with us soon for another memorable experience. Safe travels!Best,David, GM.

10/10 Excellent

Eddie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 23, 2024
Dear Eddie, thank you for making Hilton Garden Inn Austin North-Near the Domain your hotel of choice on this journey. We are grateful you took the time out of your busy schedule to rate us and sincerely appreciate you awarding us a 5/5 rating. Your satisfaction is important to us, and we are glad you had a positive experience at our hotel. We hope to have the pleasure of welcoming you back soon for another satisfying stay. Safe travels!Best,David, GM.

8/10 Good

Andriani

Stayed 1 night in Apr 2024
Response from Guest Experience Team on May 13, 2024
Thank you for staying with us at Hilton Garden Inn Austin North-Near the Domain and giving us a positive rating, Andriani! We sincerely appreciate you taking the time to post your review and hope your stay was pleasant and comfortable. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We look forward to hosting you again soon and hope to share a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best,David, GM.

10/10 Excellent

Mabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not much to look at from the outside, but the room was super sparkly clean. The pillows were comfortable. The staff was very friendly and helpful with directions and anything else. It was very convenient to walk to the Austin FC stadium to catch a last minute soccer game. It felt safe and quiet. Would stay here again the next time we are in Austin!
Stayed 3 nights in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear Mabel, Thank you for your comprehensive review detailing your recent stay with us at Hilton Garden Inn Austin North-Near the Domain. It's a pleasure to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, peaceful, and hospitable experience. We are delighted to read your comments about the room and pillows, and it's great to know that our proximity to the Q2 Stadium was convenient for you. As we aim for top-notch customer service, it's most rewarding to hear that our staff provided you with friendly, helpful service and assisted you well with directions. We'll be sure to share your positive comments with our team, who work diligently to uphold our hotel's high standards. We are also pleased to learn you felt safe during your stay and will consider us again when you return to the city - thanks so much for your kind words and support! Your satisfaction is what drives us, and we're excited to have you back for another 5-star experience. Thank you for choosing us. Safe travels!Best,David, GM.

10/10 Excellent

Vera, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extra spacious.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear Vera, Thank you for leaving us with a positive review of our hotel. We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are delighted to hear that you enjoyed the oversized room and had the space you wanted. Your comfort is of utmost importance to us, and we are glad we could ensure that during this visit. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another 5-star experience with you. Thank you for choosing Hilton Garden Inn Austin North-Near the Domain. We are grateful for the opportunity to serve you. Safe travels!Best,David, GM.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to find entrance and where to park when checking in. Need signage.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 10, 2024
Dear Ronald, Thank you for reviewing your recent stay at Hilton Garden Inn Austin North-Near the Domain and awarding us a perfect 5/5 rating. We sincerely appreciate your business and your feedback. We hope your stay was pleasant and you had a comfortable night's rest at our property. We apologize you had difficulty finding the entrance and parking spot and regret any inconvenience caused. We are committed to making every possible effort to start each guest's stay off right, and we assure you that we will look into the matter and assess any signage or navigation improvements that can enhance the guest experience. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Thank you for choosing us for your lodging needs in Austin. Safe travels!Best,David, GM.

10/10 Excellent

Monique

Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 9, 2024
Dear Monique, Thank you for your recent stay at Hilton Garden Inn Austin North-Near the Domain and for sharing your thoughts about your experience through a perfect 5/5 rating! We strive to deliver a great guest experience and are happy we hit the mark for you. It was a pleasure to host you, and we can't wait to have you back. Thank you for choosing us. Safe travels!Best,David, GM.

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually do not make any comments, but this Hotel it is very good, the only thing that I will like to see a change, it is the quality of the breakfast buffet, there are many options but please if it is too expensive serve less option but better quality
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 3, 2024
Dear Alfredo, We are incredibly grateful that you took the time out of your busy schedule to write a review on our hotel, and we are delighted to hear that you had a positive impression of our accommodations - thank you for your feedback and the 5-star rating. Your satisfaction is important to us, and we're glad we hit the mark for you in this aspect. We appreciate you sharing your thoughts about our breakfast offering and understand the importance of maintaining a balance between variety and quality for a satisfying breakfast experience. While our breakfast buffet has been thoughtfully curated to cater to various tastes and dietary needs, we value your suggestion and will keep your comments in mind for future improvement. Thank you for your understanding and for making Hilton Garden Inn Austin North-Near the Domain your hotel of choice on this journey. We hope to have the pleasure of seeing you again soon. Safe travels!Best,David, GM.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 29, 2024
Dear Stephen, Thank you for making Hilton Garden Inn Austin North-Near the Domain your hotel of choice on this journey and giving us a 5-star review. We sincerely appreciate your business and feedback and are grateful for your endorsement of our staff. Our dedicated team is a point of pride for us, and we are happy to know that our staff was a highlight of your visit. We also hope everything was in order and you had easy access to your essentials. It was a pleasure having you as our guest recently, and we look forward to welcoming you back for another memorable experience. Safe travels!Best,David, GM.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and quiet. I was even able to check in 3 hours early. The staff was great.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 27, 2024
We greatly appreciate your 5-star review, Kathy - thank you! It is always a pleasure to receive positive feedback from our guests, and we are happy to hear that you noticed and appreciated our clean and quiet accommodations and had a great impression of our staff. As we aim to provide exceptional service to our guests, we are pleased to read that we were able to accommodate your request for an early check-in. Your complete satisfaction is our biggest compliment, and we hope to welcome you back soon for another enjoyable experience at Hilton Garden Inn Austin North-Near the Domain. Thank you for choosing us. Safe travels!Best,David, GM.

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautifully modern hotel. We loved everything about it! The staff was extremely professional and the level of hospitality we received was so pleasing. It’s hard to find good customer service let alone such a beautiful hotel. We have found our spot to stay in Austin!
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 27, 2024
Thanks a lot for your glowing review of our hotel, Regina! Your positive feedback about your stay with us made our day! It is truly rewarding to receive appreciation from our guests, and we are delighted to hear that you found your spot to stay in Austin in the Hilton Garden Inn Austin North-Near the Domain. From our modern accommodations to our professional staff and first-class hospitality, we are thrilled you enjoyed every aspect of our hotel. Thank you so much for supporting our product/service. We'll be sure to share your positive comments with our dedicated team, who work hard to ensure memorable experiences for all our guests. Your complete satisfaction lets us know we're on the right track, and we eagerly await your next visit and the chance to delight you again. Safe travels!Best,David, GM.

10/10 Excellent

Lourdes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear Lourdes, Thank you for choosing Hilton Garden Inn Austin North-Near the Domain for your recent stay and for taking the time out of your busy schedule to rate us. We are thrilled that you had a 5-star experience with us, and it's a pleasure to read your glowing comment about our staff. Our dedicated team works very hard to ensure positive experiences for our guests, and your endorsement of our staff is gratifying. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back with us soon for another memorable experience. Safe travels!Best,David, GM.

10/10 Excellent

Digna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stayed at this hotel, it was clean, friendly and professional staff. Will definitely be back
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Many thanks for the fabulous rating, Digna! It was our pleasure to host you at the Hilton Garden Inn Austin North-Near the Domain, and we are thrilled that you loved your stay with us. We are delighted that you appreciated our clean facility and friendly, professional staff, and we hope your stay was comfortable and you had easy access to everything you needed. We are happy to read that you intend to stay with us again, and we can't wait to welcome you back soon and share another 5-star experience. Thank you for choosing us. Safe travels!Best,David, GM.

10/10 Excellent

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and affordable
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear Mercedes, Thank you for choosing Hilton Garden Inn Austin North-Near the Domain for your recent stay and for awarding us a perfect 5/5 rating! We appreciate that you have taken the time to let us know how you perceived our hotel and are pleased to hear that you had a positive impression of our accommodations and found our property affordable. Providing our guests with a clean, comfortable, and pleasant place to stay at a reasonable price is always our goal, and we're glad to see that reflected in your experience. We hope to have the pleasure of welcoming you back soon for another enjoyable and budget-friendly stay at our hotel in Austin. Safe travels!Best,David, GM.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice, clean, rooms were spacious. Asthetically pleasing. Great and easy parking. Loved that you needed a room key to go to the room floors.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear Melissa, Thanks so much for taking the time out of your busy schedule to share your 5-star experience at Hilton Garden Inn Austin North-Near the Domain with us and future guests. We enjoyed reading your positive comments about our clean facility and spacious rooms and are happy to hear that you found our accommodations aesthetically pleasing. As we prioritize our guests' safety and security above all else and put a lot of effort into upholding these aspects, we are delighted that you appreciated and loved the safety measures we have to ensure secured access to the room floors. Knowing that you had a positive and easy parking experience is immensely gratifying. We do want to ensure your satisfaction with every aspect of your stay. Thank you for providing us with your insights. Your feedback is valuable in helping us maintain high standards of service. We hope to have the pleasure of welcoming you back soon for another enjoyable experience at our Austin hotel. Safe travels!Best,David, GM.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean and the location is great!
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 21, 2024
Thank you for giving us a positive review and sharing the good word about us, Sandra! We appreciate your choice to stay at Hilton Garden Inn Austin North-Near the Domain and greatly value your feedback and support. We are grateful for your endorsement of our hotel's location and cleanliness standards, and we hope your stay was comfortable and you enjoyed exploring the area from our convenient location. It was a pleasure to host you, and we eagerly await your next visit and the chance to share another 5-star experience with you. Safe travels!Best,David, GM.

10/10 Excellent

sreenivasulu

Liked: Staff & service, property conditions & facilities
great
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 19, 2024
Dear Sreenivasulu, Thank you for making Hilton Garden Inn Austin North-Near the Domain your hotel of choice on this trip. We are incredibly grateful that you took the time out of your busy schedule to rate us and are thrilled to receive a perfect 5/5 rating. Providing our guests with an enjoyable experience is of the utmost importance to us, and we are delighted that you had a great time at our hotel. It was a pleasure to host you, and we look forward to having you back soon for another positive experience at our hotel in Austin. Thank you for staying with us on this journey. Safe travels!Best,David, GM.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and spacious. Staff was super friendly. Great service!
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear John, Thank you for your recent stay at Hilton Garden Inn Austin North-Near the Domain and for taking the time to rate our hotel with five stars! It is always a pleasure to receive positive feedback from our guests, and we are happy to hear that you enjoyed our service and appreciated our friendly staff and the clean and spacious room - thanks so much for supporting our product/service. We also hope everything was in order and you had a pleasant and comfortable stay with us. Your satisfaction is what drives us, and we can't wait to have you back with us soon so we can share another memorable experience with you. Thank you for choosing us. Safe travels!Best,David, GM.

8/10 Good

Lilia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Lilia, It is great to receive feedback from you regarding your recent stay at Hilton Garden Inn Austin North-Near the Domain, and we are pleased to hear that you had a positive overall experience at our hotel. We are happy to know that our service was to your satisfaction, and we hope your stay was comfortable and you had easy access to everything you needed. We are always looking to improve our hotel and elevate the guest experience, and your feedback is invaluable. If there's anything specific you'd like to see more of or areas where you feel we could improve to enhance your stay even more in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back soon and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best,David, GM.

10/10 Excellent

Miya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Francesca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away but so close to the Domain! Was here for work but wouldn’t mind staying again for play. A little far from downtown and the airport but not bad
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Francesca, Thank you for taking the time out of your busy schedule to share your 5-star experience at Hilton Garden Inn Austin North-Near the Domain with us and others. It was our pleasure to host you, and we are delighted to hear that our hotel's proximity to The Domain was a highlight of your stay. We hope you enjoyed exploring the various shops and eateries in Austin's reputed shopping center. We are sorry that our hotel was not as close to the downtown and airport as you would have wanted. Conveniently located within 10 miles of Downtown Austin and less than a mile from The Domain, our hotel offers easy access to some of the best shopping, dining, and entertainment. We hope this aspect of your stay did not inconvenience you too much. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon for another pleasant stay at our hotel in Austin. Thank you for choosing us. Safe travels!Best,David, GM.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 15, 2024
Dear Guest,Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 13, 2024
Dear guest, Thank you for awarding us a perfect 10/10 rating! It's great to be at the receiving end of a perfect score, and we hope you had an exceptional stay with us. At Hilton Garden Inn Austin North-Near the Domain, we're committed to making every possible effort to deliver memorable experiences for our valued guests, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations again. Safe travels!Best,David, GM.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to The Domain
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 13, 2024
Dear Kelly, Thank you for choosing Hilton Garden Inn Austin North-Near the Domain. We appreciate you taking the time to rate your recent stay at our hotel and are delighted to receive a perfect 5/5 rating - thank you! We are happy to hear that our hotel's proximity to The Domain was convenient for you. We hope you enjoyed exploring the medley of stores and restaurants in Austin's sought-after shopping center. We look forward to welcoming you back to our hotel in the future and hope to share another positive experience that emphasizes your comfort and convenience throughout your stay. Safe travels!Best,David, GM.

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 2, 2024
Dear Jonathan, Thank you for reviewing your stay with us and giving us a 5 out of 5 rating - it's much appreciated! It's great to know that you had a positive experience at Hilton Garden Inn Austin North-Near the Domain, and we hope to have the pleasure of hosting you again soon. Have a safe trip!Best,David, GM.

10/10 Excellent

Diamantina

Liked: Cleanliness, staff & service, property conditions & facilities
Great and clean hotel.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 12, 2024
Dear Diamantina, Thank you for taking the time to give us your favorable rating and feedback. We are grateful for your 5-star review and are pleased to hear that you liked our hotel and appreciated our clean facilities - thank you for your acknowledgment and endorsement! Your satisfaction is our ultimate goal, and we hope to exceed your expectations each time you choose Hilton Garden Inn Austin North-Near the Domain for your stay. Have a safe trip, and see you again soon!Best,David, GM.

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to a shopping center, so that’s a plus. Parking is also very easy and spacious. 30/40 min drive from Airport (Uber can be expensive if using it to get here). Rooms are very clean and it’s not a noisy area so you can definitely rest comfortably.
Stayed 3 nights in Mar 2024
Response from Customer Care Team on Mar 6, 2024
Dear Amanda, Thank you for choosing Hilton Garden Inn Austin North-Near the Domain for your recent stay and for taking the time to share your 5-star experience with us. It is a pleasure to hear your perspective on our hotel, and we appreciate you giving prospective guests who may be reading the comments relevant information about our location in relation to shopping and the airport, the tranquility of the area, the ease of parking with ample space for vehicles, and the cleanliness of our rooms - thank you! We hope your stay was comfortable and you enjoyed a restful night at our hotel. It was a pleasure to host you, and we look forward to having you back soon for another positive experience at our hotel in Austin. Safe travels!Best,David, GM.

10/10 Excellent

Joycelynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk were awesome and my room was great. No complaints!
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 5, 2024
Dear Joycelynn, It is truly rewarding to receive appreciation from our guests, and we are thrilled to hear that you loved the room and had a wonderful impression of our front desk team - thank you so much for your kind words and support! We'll be sure to pass on your compliment to our front desk staff members, who we know will be very appreciative of your comment. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience. Thank you for choosing Hilton Garden Inn Austin North-Near the Domain for your stay on this journey. We look forward to your next visit. Safe travels!Best,David, GM.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in walking distance to Q2 stadium and the domain.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Dear John, Thank you for choosing Hilton Garden Inn Austin North-Near the Domain for your recent stay and for awarding us a perfect 5/5 rating. We sincerely appreciate your business and feedback and are pleased to hear that our nearness to the Domain and Q2 Stadium was convenient for you. We hope you enjoyed exploring the area's shopping, dining, and entertainment scenes from our convenient Austin base. It was a pleasure to host you, and we can't wait to see you again when travels bring you back our way. Thank you for staying with us on this journey. Safe travels!Best,David, GM.

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good. The entire check in and check out were really good. The room was so beautiful and cozy. I really enjoyed my stay. The only point was in cleaness as we found a used cup in the fridge and it wasn’t ours. But for the rest, the stay we awesome.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Your 5/5 rating fills us with joy, Maria - thank you! We're happy to hear that you enjoyed your stay at Hilton Garden Inn Austin North-Near the Domain, and it's a pleasure to read that you found the room cozy and beautiful and had a positive check-in/check-out experience. We are so pleased you seem to have had a seamless overall stay from start to finish. We do apologize that our housekeeping failed to exceed your expectations. We regret the oversight and assure you that this will be addressed with our housekeeping team to ensure such oversights do not occur in the future. Despite this, we are thrilled to read that your stay was fantastic, and we look forward to hosting you again and hope to make the next stay truly perfect for you. Thank you for choosing us. Safe travels!Best,David, GM.

10/10 Excellent

sandra

Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

mahmoud, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Mahmoud, Thank you for the 5-star rating - it's much appreciated! We are grateful that you took the time out of your busy schedule to rate us and are pleased to know that you had a pleasant stay at Hilton Garden Inn Austin North-Near the Domain. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back soon for another positive experience at our hotel in Austin. Safe travels!Best,David, GM.

10/10 Excellent

Dalia, Brownsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Thank you for reviewing your recent stay at Hilton Garden Inn Austin North-Near the Domain and leaving us a 5-star review, Dalia. It is always a pleasure to receive positive feedback, and we are pleased to hear that you appreciate the area in which we are located. We are truly fortunate to be situated where we are, less than a mile from The Domain, within a short drive of The University of Texas at Austin, walkable to Q2 Stadium, and right in the middle of downtown. We hope you took advantage of our great location to explore Austin with ease. It was a pleasure to host you, and we look forward to seeing you again soon. Safe travels!Best,David, GM.

10/10 Excellent

MINJUN, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear Minjun, Thank you for staying at Hilton Garden Inn Austin North-Near the Domain and taking the time to review us. We are pleased to know you appreciated our comfortable accommodations and had a 5-star experience with us. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another positive experience with you at our hotel in Austin. Safe travels!Best,David, GM.

6/10 Okay

Kyle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Katrina

Stayed 2 nights in Feb 2024
Response from Customer Care Team on Mar 21, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Melissa

Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 13, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and clean
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 13, 2024
Dear Cameron, Thank you for choosing to stay at Hilton Garden Inn Austin North-Near the Domain and taking the time to review us. We are delighted that you had a 5-star experience with us and are pleased to hear that you found the room clean and spacious. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we can't wait to see you again soon so we can share another 5-star experience with you. Safe travels!Best,David, GM.