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Reviews of Hilton Garden Inn Austin Airport

3 out of 5
Hilton Garden Inn Austin Airport
7610 John Glenn Way, Austin, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 953 reviews" "
Rating 8 - Good. 187 out of 953 reviews" "
Rating 6 - Okay. 44 out of 953 reviews" "
Rating 4 - Poor. 18 out of 953 reviews" "
Rating 2 - Terrible. 25 out of 953 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Yermery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in excellent conditions. Comfortable rooms and bathroom with all the amenities you may need. Rooms, bathroom and facilities are very clean and staff were very resourceful. The shuttle from and to the airport is a plus and very punctual; just remember to schedule the pick up from and to the airport through the hotel staff since they don't pass frequently between the airport and hotel unless it is scheduled. Great location within 5 minutes drive to the airport. Highly recommended.
Stayed 1 night in May 2024

4/10 Poor

Harry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stay somewhere else. Toilets were broke in both the original room and, after complaining, the substitute room. Also, TV works but no cable where there was no onsite engineer to fix.
Stayed 2 nights in May 2024
Response from Marlene S on May 18, 2024
Dear Harry,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the standard of service we strive to provide. We are particularly concerned about the problems you mentioned with the toilets and the TV. Rest assured; we are addressing these issues immediately. Our maintenance team has been notified, and we are reviewing our processes to ensure that such issues are resolved promptly in the future. We understand how these inconveniences affected your stay and deeply regret the discomfort they caused. Please know that your feedback is invaluable to us, and we are committed to improving our services.Thank you again for your feedback. If you have any further concerns or questions, please do not hesitate to contact us directly.

10/10 Excellent

clely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Marlene S on May 18, 2024
Thank you

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptionally kind and the room was very spacious.
Stayed 1 night in May 2024
Response from Marlene S on May 18, 2024
Thank you for staying with us. Happy to see your feedback.

8/10 Good

Jose

Stayed 1 night in Apr 2024
Response from Marlene S. on May 18, 2024
Thank you for staying with us.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in Apr 2024
Response from Marlene S on May 18, 2024
Thank you for staying with us.

10/10 Excellent

marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay, will be using this property again.
Stayed 1 night in Apr 2024
Response from Marlene S on Apr 18, 2024
Thank you for staying with us.

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our 3 nights at Hilton Garden Inn Austin Airport. The room was ready when we arrived and everything was clean. The fridge was a bit larger than we expected, as was the microwave. Those made it easier for us to have a snack or heat something up. I would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Marlene S on Apr 18, 2024
Hello Celeste, I'm thrilled to hear that you had such a wonderful experience during your stay at the Hilton Garden Inn Austin Airport! It's great that your room was ready upon arrival and that everything was clean and well-maintained. Thank you for sharing your positive feedback, and we look forward to welcoming you back again in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, met all our needs
Stayed 3 nights in Apr 2024
Response from Marlene S on Apr 18, 2024
Thank you for staying with us. We are happy to hear that you enjoyed your stay with us. Your feedback is important to us. We look forward to seeing you again.

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Quick, friendly check-in. Clean, quiet, spacious rooms
Stayed 1 night in Apr 2024
Response from Marlene S on Apr 12, 2024
Stephanie, thank you for staying with us. We appreciate your feedback.

10/10 Excellent

SHELLI

Stayed 1 night in Apr 2024
Response from Marlene S on May 18, 2024
Thank you for staying with us.

10/10 Excellent

William, Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable room
Stayed 1 night in Apr 2024
Response from Marlene S on Apr 12, 2024
Thank you, William, for staying with us.

10/10 Excellent

Baseball, Goose Creek

Liked: Cleanliness, staff & service, property conditions & facilities
The airport shuttle service made it all worth it; IMO
Stayed 1 night in Apr 2024
Response from Marlene S on Apr 12, 2024
Thank you for staying with us.

10/10 Excellent

Sarah

Travelled with partner
Liked: Property conditions & facilities
Friendly welcome, easy to find shuttle bus at the airport & great service in the bar/restaurant
Stayed 1 night in Apr 2024
Response from Marlene S on Apr 12, 2024
Thank you.

10/10 Excellent

Larry, Galax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean, nice room convenient to the airport
Stayed 1 night in Mar 2024
Response from Marlene S on Apr 18, 2024
Thank you, Larry, for staying with us. We are happy to hear that you enjoyed your stay with us. Your feedback is important to us. We look forward to seeing you again.

10/10 Excellent

Deanna

Stayed 2 nights in Mar 2024
Response from Marlene S on May 18, 2024
Thank you, Deanna,,

8/10 Good

J.

Stayed 1 night in Mar 2024
Response from Marlene S on May 18, 2024
Thank you

10/10 Excellent

MOHAMMED FARHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and quite hotel.
Stayed 1 night in Mar 2024
Response from Marlene S on Apr 18, 2024
Thank you for staying with us. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel close to the airport
Stayed 1 night in Mar 2024
Response from Marlene S on Mar 30, 2024
Thank you for staying with us.

10/10 Excellent

William

Stayed 1 night in Mar 2024
Response from Marlene S on Apr 12, 2024
Thank you for staying with us.

6/10 Okay

Obed

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Marlene S on Mar 20, 2024
Thank you for staying with us.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marlene S on Mar 20, 2024
Thank you Jessica.

10/10 Excellent

RoRoSiSi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
One of the best
Stayed 1 night in Feb 2024
Response from Marlene S on May 18, 2024
Thank you for staying with us.

10/10 Excellent

Carla, Tomball

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Marlene S on Mar 20, 2024
Carla, thank you for staying with us. We look forward in welcoming you back to our property.

10/10 Excellent

Shamir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Marlene S on Mar 20, 2024
Shamir, thank you for staying with us. We look forward in welcoming you back to our property.

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Marlene S on Mar 20, 2024
David, thank you for staying with us.

8/10 Good

Deborah Cain

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable but the shower water temperature never got above warm. Also, It was on the chilly side so I turned on the heat, when I returned to my room later that evening, housekeeping had turned the AC back on making the room cold again. Staff was very nice.
Stayed 2 nights in Feb 2024
Response from Marlene S on Mar 23, 2024
Thank you for your feedback and for choosing to stay with us at the Hilton Garden Inn -Austin Airport. Sorry that your shower water never got hot to your liking and your room was cold. Please know that your feedback is very important to us. I will report this issue to our engineering team.

10/10 Excellent

Karen, Sparks

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to airport.
Stayed 1 night in Jan 2024
Response from Marlene S on Mar 20, 2024
Thank you, Karen for your feedback. We look forward in welcoming you back to our property.

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marlene S on Mar 20, 2024
Thank you, Deanna, for staying with us at Hilton Garden Inn Austin Airport. We look forward in welcoming you back to our property.

10/10 Excellent

Cheryl

Stayed 1 night in Jan 2024
Response from Marlene S on Mar 20, 2024
Thank you, Cheryl, for staying with us.

8/10 Good

Rogelio Lopez

Stayed 1 night in Jan 2024
Response from Marlene S on Mar 20, 2024
Thank you

10/10 Excellent

Donna

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Front desk clerk was AMAZING!!!!! All stagf was great. Very nice Hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Qi

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Marlene S on Mar 20, 2024
Thank you

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving the young man checking us in found out it was my son's birthday and made him feel good by letting him get something from the little store free of charge. This was a small but very class act.
Stayed 1 night in Dec 2023

10/10 Excellent

Caylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Robert

Stayed 1 night in Jan 2024

10/10 Excellent

Cody

Stayed 1 night in Dec 2023
Response from Marlene S on Mar 20, 2024
Thank you

10/10 Excellent

Maria, Edinburg

Stayed 1 night in Dec 2023

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gayla, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not this survey.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023

6/10 Okay

Paula

Liked: Cleanliness, staff & service
It was lovely, and the beds were comfortable. But the little cafe was awful. I ordered Pasta Primavera and got a cheap, inedible mac and cheese for $18. They comped it when I complained.
Stayed 2 nights in Dec 2023

6/10 Okay

Faye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Shamik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Dec 2023