Outdoor pool, cabanas (surcharge), sun loungers
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Reviews of Canopy by Hilton Austin Downtown

4 out of 5
Canopy by Hilton Austin Downtown
604 W 6th St, Austin, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 429 out of 587 reviews" "
Rating 8 - Good. 74 out of 587 reviews" "
Rating 6 - Okay. 44 out of 587 reviews" "
Rating 4 - Poor. 15 out of 587 reviews" "
Rating 2 - Terrible. 25 out of 587 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and wonderful staff. Ice machine on our floor wasn’t working. :( Restaurant did not offer any “ordinary “ food.
Stayed 1 night in May 2024

10/10 Excellent

Jazlyne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
10/10
Stayed 2 nights in May 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly outstanding
Stayed 1 night in May 2024

10/10 Excellent

Cassie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place but the bar next door played very loud music till 2am every night
Stayed 3 nights in May 2024

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome roof and Balcony
Stayed 1 night in May 2024

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff, great location, great room!
Stayed 2 nights in Mar 2024

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a unique situation, Fernando was amazing! He went above and beyond to ensure I was comfortable and had everything I needed during my stay. The valet and security guards were impeccable as well. This place is truly one of a kind. Everyone ensured I felt safe, and well looked after. The hotel is 4 stars so everything else was as expected
Stayed 1 night in May 2024

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How lively it was on 6th Street :)
Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities. Nice restaurant attached.
Stayed 3 nights in Apr 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the quality and amenities. Perfect location.
Stayed 1 night in Apr 2024

10/10 Excellent

Tammi

Liked: Cleanliness, staff & service
There was a foul odor in the hotel entrance and registration area when you first walked in.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kaci

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on 6th Street. Very friendly staff, clean hotel, and lots of accomodations.
Stayed 4 nights in Apr 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness
Stayed 2 nights in Dec 2023

6/10 Okay

frank paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in great location to party in Austin. Check in was late, but gave us a $50 credit.
Stayed 5 nights in Mar 2024

10/10 Excellent

sherrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! The central courtyard was so serene and pleasant to hang out in. The music of 6th street provided a wonderful background to the rooftop pool. Staff went out of their way to be pleasant (upon check in, we were offered complimentary champagne 3 times, along with reminders to come back anytime until 10 PM for more). Morning coffee and fruit/herb infused water were also available. Beverage Heaven! Oh, and delicious little baked cookies too. The Shoal Creek trail is around the corner, providing easy access to the lake for scenic walks or runs. I’ll be back for sure!
Stayed 3 nights in Mar 2024

10/10 Excellent

Layne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Mar 2024

10/10 Excellent

James, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

DAVID ALLEN

Stayed 1 night in Mar 2024

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite with good service.
Stayed 2 nights in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Mitchel

Travelled with family
Shower water temperature extremely (dangerously) hot ,could not adjust . Homeless wanderer in lobby using bathroom ,no security guard on duty .
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Stayed 2 nights in Mar 2024

6/10 Okay

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Christian, Iowa City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alexandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Room was clean and water stations on every floor.
Stayed 3 nights in Feb 2024

10/10 Excellent

Leslie

Business traveller
Fernando at the front desk was the best! Great stay!
Stayed 5 nights in Mar 2024

10/10 Excellent

smar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very helpful and pleasant. Valet was expensive but very convenient and efficient. The lobby is super cute with lounge couch areas, pool table, back gammon, complimentary beverages throughout the day and evening!
Stayed 3 nights in Mar 2024

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a very busy, happening part of town. If you are looking for a fun active location this hotel in in the heart of it.
Stayed 1 night in Mar 2024

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the hard of 6th street. Staff very friendly and accommodating to minimize noise
Stayed 2 nights in Mar 2024

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and rooms! All staff I encountered were very nice and helpful. There are some really loud bars on both sides of the hotel, but they provide ear plugs and sound machines, so I had no trouble sleeping. The bed was really comfortable too
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Ethan David

Stayed 2 nights in Feb 2024

10/10 Excellent

Danielle, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Nice size room
Stayed 1 night in Feb 2024

10/10 Excellent

Jakelin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was fantastically accommodating! I was there for business. Everyone was smiling and eager to assist just because and exceeded expectations if there was a request. I’ve lodged with s Canopy location in another city, however, Austin was better!
Stayed 2 nights in Feb 2024

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In The Middle of Austin Action
Great staff and location. AC wasn't cold enough for our liking and bathroom is rather tight. Otherwise, great place.
Stayed 4 nights in Feb 2024

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in prime location, wonderful amenities and excellent staff. Would stay again
Stayed 3 nights in Feb 2024

10/10 Excellent

Tina

Stayed 1 night in Feb 2024

10/10 Excellent

Melissa

Liked: Amenities
We loved the charm of the property. The staff was friendly and the ease of check-in. Our room was ready early which was an added bonus! We loved being in the heart of downtown and being able to walk everywhere from the property. We loved the property had bikes we could use during our stay! A few unique amenities!
Stayed 3 nights in Feb 2024

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

JUAN C

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was convenient and the staff was helpful
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were so nice and the staff was very accommodating. We felt awful for the staff because they were having an issue with the keying system during our stay, so all guests had to be escorted to and from their rooms. Even so, they were some of the nicest staff we have ever encountered. We will stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Audrey L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

2/10 Terrible

Matthew

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Terrible experience. Keys not working when I arrived so every guest had to be escorted to their room by a member of staff, will leave how this worked to your imagination. Then the TV did not work in my room, changed rooms and then the door handle to the balcony had come off and was dangling on the other side of the door. This is a hilton not a Motel 6. Would not advise staying here.
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024