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Reviews of Atwell Suites Austin Airport, an IHG Hotel

2.5 out of 5
Atwell Suites Austin Airport, an IHG Hotel
7601 East Ben White Boulevard, Austin, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 31 out of 40 reviews" "
Rating 8 - Good. 4 out of 40 reviews" "
Rating 6 - Okay. 3 out of 40 reviews" "
Rating 4 - Poor. 0 out of 40 reviews" "
Rating 2 - Terrible. 2 out of 40 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

CATHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything... It was very clean, modern, and was recently renovated! No carpet, therefore, the flooring was very clean & fresh looking. Excellent layout with mini kitchen & coffee maker. I will definitely stay there again whenever I am in Austin.
Stayed 1 night in May 2024

10/10 Excellent

Esperanza

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay.
Stayed 1 night in May 2024

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, affordable and great staff
Stayed 3 nights in May 2024
Response from James on May 22, 2024
Krystal, We are happy to see you have had a great stay and a memorable experience, also would love to have the opportunity to have you stay with us again when you are back in the Austin area. Thank you again for staying with us and have a great rest of the day.

10/10 Excellent

Holden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio room setup was very cozy and well thought out. The kitchenette served our needs delightfully and the couch and workspace design made it easy for each of us to work independently.
Response from Terri B - General Manager on May 20, 2024
Holden,Thank you for taking the time to review your recent stay with us at Atwell Suites. We appreciate guest feedback and use it to improve the guest experience at the hotel. We were pleased to hear that you enjoyed your stay with us as well as the design and flexibility of the rooms. We look forward to seeing you again the next time you are in Austin!

6/10 Okay

Wade

Stayed 1 night in May 2024
Response from Terri B - General Manager on May 19, 2024
Wade,Thank you for taking the time to review your recent stay with us. We appreciate guest feedback and use it to continually improve the guest experience. I would love to hear more about your stay and how we can improve the experience. Please reach out to me if you would like to discuss this further.

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, amenities, clean, well maintained size of the room
Stayed 1 night in May 2024
Response from Terri B - General Manager on May 14, 2024
Ivan,Thank you for taking the time to leave us a review regarding your recent stay at Atwell Suites! We appreciate guest feedback and use it to continually improve the guest experience at our hotel. I am delighted to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Catalina, Calumet City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay for a quick trip to Chicago. The hotel is approximately 25 mins from ORD and 20 mins from MDW. It was the perfect location for the purpose of our stay. The property is a bit dated but the rooms were very clean and the service was polite and accessible!
Stayed 2 nights in Mar 2024
Response from Terri B - General Manager on May 13, 2024
Catalina,Thank you for taking the time to write a review of your recent stay with us at Atwell Suites. We appreciate all guest feedback and use it to improve the guest experience at the hotel. I am pleased to hear that you had a pleasant experience with the staff and enjoyed the cleanliness of the hotel! We look forward to seeing you again in the future!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Atwell hotel is very Modern and new inside. We got the room with double queen beds and it was so spacious. There’s a sofa area that also turns into a sofa bed. Convenient location right by the airport.
Stayed 1 night in May 2024
Response from Terri B - General Manager on May 13, 2024
Angela,Thank you for taking the time to write a review of your recent stay with us at Atwell Suites. We use feedback such as yours to continue to improve the guest experience at the hotel. I am delighted to hear that you enjoyed the modern look of the room! We look forward to seeing you again next time you are in Austin!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Beautiful and modern. Perfection.
Stayed 1 night in May 2024
Response from Terri B - General Manager on May 13, 2024
Patricia,Thank you for taking the time to leave a review of your recent stay with us. We appreciate guest feedback and use it to continually improve the guest experience at the hotel. I am pleased to hear that you enjoyed your stay with us, we look forward to seeing you again the next time you are in Austin!

6/10 Okay

Erin

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Terri B - General Manager on May 7, 2024
Erin,Thank you for taking the time to write a review of your recent stay with us at Atwell Suites. I would love to hear more about your stay. If you would like to discuss this your stay further please reach out to me at the hotel. We appreciate guest feedback and use it to continually improve the guest experience at our hotel. We look forward to seeing you again the next time you are in Austin.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Short drive from AUS airport. Modern clean hotel. James at the front desk was great. Walked to Javi's Tex Mex. Excellent food and service.
Stayed 1 night in May 2024
Response from Terri B - General Manager on May 6, 2024
Dear Ron,Thank you for taking the time to write a review of your recent stay with us! We appreciate guest feedback and use it to continually improve the guest experience at our hotel. I am pleased to hear that you enjoyed your stay with us. We look forward to seeing you again the next time you are in town!

8/10 Good

Chrystal

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Terri B - General Manager on May 1, 2024
Chrystal,Thank you for taking the time to review your recent stay with us. We appreciate guest feedback and use it to continually improve the guest experience at the hotel! I am pleased you enjoyed your stay with us! We look forward to seeing you again the next time you are in Austin!

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the clean room. All that was missing was an iron and ironing board. We will stay there again.
Stayed 2 nights in Apr 2024
Response from Terri B - General Manager on Apr 24, 2024
Arlene,Thank you so much for your review of your recent stay with us! We appreciate guest feedback and use it to continually improve the guest experience at our hotel!Also, I wanted to let you know irons and ironing boards are available upon request, however, we do have a steamer in every room on the bathroom side of the closet behind the safe. Thank you again for your review! We look forward to seeing you again the next time you are in Austin!

6/10 Okay

Steve

Stayed 1 night in Apr 2024
Response from Terri B - General Manager on Apr 23, 2024
Steve,Thank you for leaving a review of your recent stay at Atwell Suites! We appreciate guest feedback and use it to continually improve the guest experience at the hotel. I would love to talk more about your experience with us! We look forward to seeing you again in the future!

10/10 Excellent

Rickey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed and roomy new concept. Close to Austin airport.
Stayed 1 night in Apr 2024
Response from Terri B. General Manager on Apr 11, 2024
Rickey,Thank you for taking the time to write a review of your recent stay with us at Atwell Suites! We appreciate your feedback and use it to continue to improve the guest experience at the hotel!I am pleased to hear that you enjoyed your stay with us! I will share your feedback with the team!We look forward to seeing you again the next time you are in Austin!

10/10 Excellent

Ruben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I really enjoyed my room and how easy it was to navigate from there to the airport.
Stayed 1 night in Apr 2024
Response from Terri B - General Manager on Apr 8, 2024
Ruben,I am pleased to hear that you enjoyed your stay with us! We look forward to seeing you again the next time you are in Austin!

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Terri B - General Manager on Apr 8, 2024
Ethan,Thank you for reviewing your stay with us at Atwell Suites Austin Airport! I am happy to hear that you enjoyed your stay with us! We look forward to seeing you again in the future!

10/10 Excellent

Tessla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The staff were friendly and helpful. The room was modern and clean.
Stayed 1 night in Mar 2024
Response from Terri B - General Manager on Apr 8, 2024
Tessla,Thank you for taking the time to review your recent stay with us at Atwell Suites Austin Airport! I am pleased that you enjoyed your stay with us and that the staff was friendly and helpful!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel room was so well designed. The studio suite with two queens gave us plenty of space. Really liked having a fridge for cool drinks after a flight. 7-11, Starbucks and Dennys were all within close walking distance. The staff were also great. Linda did an incredible job coordinating an uber for a shuttle from the airport to the hotel. And she greeted me by name when I walked in. Excellent and friendly customer service.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Matthew,Thank you for taking the time to submit your review. We are delighted to hear you enjoyed your stay and we look forward to serving you you on your next visit to the Austin area. Safe travelsR. GonzalezGeneral Manager