Alexander Valley Vacation Rentals

"Our room didn’t have a clock which I thought was weird. Beds were comfortable. Room was clean. Breakfast could use more fresh fruit choices. "

"FOH and F&B staff were great. Shout out to Alonzo and Jeff at Truss. Top notch. Disappointing that Auro ( Michelin star) is not open Sunday through Wednesday. Pool on Sunday, next to no service, had to put up umbrella and get towels. Kids pool for kids 1year -to 15 years is 30" deep and was 94 degrees. Asked if there was a problem with the heater , never got an answer. Asked if the kids could cool off in the other pool ( it was 84) steps and got the brush off. Watched the pool bartender make me a gin/tonic at the pool, he pours the gin and tonic water in a bare glass with no ice and hands it to me. I just laugh and tell him he forgot something. Ulisis was the pool manager on Monday , did a good job. The rooms are very nice. the downside for our family is that there are no double queen rooms, they are actually double beds. The queens would easily fit, I think the hotel owners ( not 4 seasons) are discouraging anyone with a family of 4 from staying at the hotel. For a couple, It's very nice. Not sure I'd go back with a family, given the bed and pool situation. Given the emptiness of the property, I think the customers are sending a message and management should listen. "

"Great hotel and great staff. "

"I did not use it. The television worked and had the channels I wanted."

"Was really nice place "

"The room was exceptionally comfortable. The hotel facilities are great. Breakfast service and food quality wonderful "

"Nice amenities but my room smelled like weed and the room was on the high end I would have expected a little more attention"

"This is a small hotel right in the middle of Santa Rosa, close to restaurants and shopping within walking distance. The staff are amazing and very helpful. The filter their own water and will give you a carafe. The bed was very comfortable and the sheets were amazing. Towels were big and fluffy. Would stay again."

"B E D B U G S !! Came home with insect bites all over my abdomen and back. There were young men outside rapping music loudly in the parking lot. Made me feel unsafe as a mother with her children staying at the hotel. The pool was open to anyone and people just let their friends in loads at a time. No supervision. The bed bug bites were just the icing on the cake. Had my do not disturb sign on the door and house keeping came pounding on the door and tried to open it. Seriously, never NEVER going back EVER. Avoid at all cost. Will be requesting full refund and im sorry but this was just unacceptable."