Find Hotels by Independent in Alden

"We had a very disappointing experience with this property and feel obligated to warn future guests.When we arrived, it was immediately clear the unit had not been cleaned from the previous guests. When we pulled back the sheets on the main bed, we found multiple types of hair under the sheets along with visible stains. Hoping it was just that bed, we checked the spare bedding, but all of it was also dirty, stained, and covered in hair.We pulled out the futon hoping it might be usable, but it was covered in dog hair and sand from previous guests. At that point it was obvious the unit had not been properly cleaned between stays. We also found both live and dead bugs in the unit.We attempted to contact the host and reached out to VRBO through their platform while we were there. After getting nowhere and realizing the property was not in a condition to stay in, we left after about an hour and booked a hotel instead.The next morning the hosts messaged us through VRBO agreeing to a 100% refund, but when we attempted to get the refund they denied it. Despite the written agreement, VRBO was zero help resolving the situation.The listing’s claims about cleanliness were misleading, the unit was clearly not cleaned between guests, and the hosts went back on their promise to refund us. I would strongly recommend avoiding this property."

"Angel at the front desk was absolutely lovely. Super helpful and friendly! The property was clean and very well kept."

"Great View"

"Josh at the dront sesk was"

"Great view of the beach and clean, ready room"

"Great location "

"Everything was very nice. I did not take advantage of any of the amenities outside of our room. I was disappointed that I was charged a nightly resort fee of $21 for each day that I stayed. We did not take advantage of any of the other amenities such as the pool tennis courts or exercise room. I would’ve considered an alternate place to stay if I knew my total nightly charge was going to be increased for amenities that I was not using. "

"Everything was perfect from the first moment we arrived. Friendly staff always looking to help and make sure everything is going well. Great location only steps from the downtown restaurants and shopping. Great views from the rooms and the property of Traverse Bay"

"The staff was great, the room was not cleaned as good There was a bloody yet Kleenex by the bed and the refrigerator is freezer was pretty dirty aside from that everything else was okay. "