3 Stars Hotels in Heartside, Grand Rapids from CA $102

"The pictures of this property are not at all representative of the truth. This hotel smells, offers nothing except ice machines, carpets are disgusting, rooms are dilapidated, furniture is falling apart and literally everything needs to be updated. The pool is under construction (or possible deconstruction) and the hot tub is broken. Not that I would get in anyway! There is no door for the bathroom so there is zero privacy. Last and important, the hotel is not wheelchair accessible as advertised. All of the doors are not wide enough to fit a standard wheelchair. It is in fact NOT wheelchair accessible. The staff was kind and helpful but the hotel is a total wreck."

"Loved our suites, breakfast and location. We had a great time."

"The staff, and I mean every single one of them was very kind, courteous and genuinely helpful no matter what or when the need arises. My favorite amenity offered is the full breakfast and the kickbacks in the evenings. I am so grateful for these meals as we always travel."

"Air conditioning didn't work. Ice machine didn't work. The advertised outdoor patio have been closed for years. The person at the front desk was great. "

"It was convenient, next to the highway and close to the downtown area. Room was clean but small. Shuttle service was great, our shuttle driver Veronica was very nice and fun! No complimentary breakfast."

"Good stay overall. Nice hot breakfast in the morning"