Shenandoah Valley Scuba Diving Vacations

Very clean and spacious room. The bed and pillows were very comfortable.

We stayed at 3 nights and we loved it. Great location, and the staff is very welcoming

Nice clean and spacious

Great restaurants in hotel

Well designed hotel, friendly staff, clean rooms.

Very clean and spacious room. The bed and pillows were very comfortable.

It was our first time at the Sofitel and will not be the last. Thank you Sofitel staff for your hospitality, kindness and accommodations.

Only first day I noticed after showering that the water started leaking out of the shower causing a pool a of water. I notified the front desk immediately who then contacted maintenance to fix the shower leak. 24 hours later my shower was not fixed. I had to contact the front again to ask what is going on. They sent maintenance up to my room again to look at the leak. He came to look and didn’t return for an hour. I contacted the front again to ask what is going on which is when they offered to move me. I had to repack my things and move to another room which had a smell of mildew. I bought my own air freshener and left the patio door open because I was so tired of moving around. I was not compensated for the inconvenience at all. It was almost as if they just said ok well things happen which I totally understand but at the same time it’s about giving people outstanding customer service when running a business.

Very clean and spacious room. The bed and pillows were very comfortable.

We stayed at 3 nights and we loved it. Great location, and the staff is very welcoming

Great restaurants in hotel

I felt very safe during my stay, and the hotel itself had a pleasant environment. The location is excellent—right next to a shopping center with Macy’s, Nordstrom Rack, and more, plus easy parking. The amenities stood out: a nice pool and gym, and I also noticed the hotel hosts beautiful wedding parties, which added to the atmosphere. The only drawback was housekeeping. Room cleaning didn’t happen until close to 5 p.m., and a leftover drink was missed on the dresser. That said, this might have been due to the number of events happening that weekend. Overall, I would definitely return. The safety, convenience, and amenities make it worth another stay, and hopefully next time housekeeping will be more timely.

This was a very nice place to stay while we were in the area for both work and pleasure

I stayed here with my daughter and grandchildren for a weekend to sightsee and go to the aquarium. The day we arrived the street the hotel is on was closed for a race, we had to walk 3 blocks in the pouring rain with a 6 year old and 6 month old and all of our things. Saturday night there was music blaring til 2am from one of the establishments nearby, when we woke up Sunday morning the TV area and desk between the beds were covered with ants! It’s a great location but not the best experience overall