Playa de Palma Pet-friendly Vacations

great room and location. The food was delicious

Hotel facilities are good, food good, was clean and in good location to bars, shops and beach. We hadn't realised when we booked this hotel that this area was predominantly German.

David was so helpful and friendly during our entire stay. I have never felt so welcomed or received such attentive care at a stay.

The room had several issues that affected the overall experience. The mirrors were not clean, and the toilets had an unpleasant smell. There was also an air conditioning leak, which was fixed during the day, but it was still inconvenient to deal with. The room amenities were limited – there was no glass or cup to drink water from, only a kettle, which felt unusual. Additionally, only one large towel was provided daily, which was not sufficient given the use of the swimming pool and SPA facilities. Check-in was only allowed from 2pm, and while rooms are often available earlier in many hotels, the reception staff were quite strict with no flexibility, which felt disappointing. On the positive side, the pool and SPA facilities were excellent and very enjoyable. The garden and bar areas were also lovely, and the diversity of guests added to the experience. Most of the staff were very friendly. That said, the hotel would benefit from improving attention to small details. Providing an extra towel, basic in-room amenities like tea, coffee, and a cup, and ensuring better cleaning and maintenance checks before guests arrive would make a big difference. While most staff were pleasant, there were a few individuals who were not as welcoming – this could be improved through better monitoring and coaching. Finally, there were some slippery areas in the hotel which felt unsafe, particularly for senior guests.

It wasn't clear that our room was in the basement, and despite saying there's a lift, the lift didn't serve the basement. It was very difficult to park our rental car anywhere near. The beds were very hard and uncomfortable, but the apartment itself was clean, spacious and overall it was a good experience.

Loved the staff and the breakfast was very yummy!!! 😋

We loved the cleanliness and friendliness of the staff. The breakfast/brunch was plentiful and varied, very impressive.