Northern Rivers Rail Trail Mountain Vacations

This is such an amazing find. Our usual stays weren’t available so after several searches we found Pacific Views Resort. What a find. Great value, such beautifully maintained and presented accomodation overlooking the ocean and a 3-5 min walk from the best village centre with bars, cafes, restaurants and an IGA, bakery etc. we will most definitely be back. There is also a cafe just below the hotel which was amazing. And if you have serious food allergies, it’s fully able to accomodate.

Avoid booking with Q Stay Properties. From the moment we checked in, most of the apartment had an electrical issue. As a result, we had no usable kitchen, laundry or Wi-Fi for the entire stay. Maintenance managed a temporary fix that lasted a day before the same issue returned. Despite reporting it immediately, the electrical fault was never resolved before we checked out. Customer service was frustrating. Emails were often ignored until late in the afternoon, leaving no opportunity to respond before the office closed. We repeatedly had to chase updates, and promised callbacks didn't happen. We were eventually offered an alternative apartment in a different location with poor reviews, which wasn't an acceptable replacement for what we'd booked. The apartment was also in poor condition. The sofa and kitchen extractor fan were broken, the bathroom tap leaked, the carpets were dirty, and the bedding consisted of thin throws instead of proper duvets. Overall, it was tired, poorly maintained and not fit for the standard advertised. The building itself is in a great location, and the common areas and pool are well maintained. My recommendation would be to book an apartment in this building through Mantra rather than Q Stay, as the location is excellent but the management of this property was not.

Was horrible from the instance we arrived at the door. Used underpants from previous tenants. The apartment seemed like it wasn't even cleaned at all from the cleaners. Mouldy bowls, hair in the shower, bobby pins everywhere throughout the apartment. Loads of dust. Ensuite sink was blocked and couldn't use it. Also, the front door was wide open when we arrived. I did call on the first day. Regarding the Toilet and toilet paper holder, and cleanliness. And requested it to be fixed as we have little kids, none other it's a hygiene matter and pretty gross. The lady (can't remember her name) said it was broken previous tenants and said it couldn't be fixed. I asked for another room. But she said everything was booked. We were pretty pissed off. And almost inclined of changing hotels. As a consumer i would expect that the facilities. Would be in all forms of hygiene and working order. When you have people book your rooms

Great location , clean , great staff

Great location dry nice well kept complex

The bathroom had a little smell and was annoying but overall hotel is great and location fantastic

it is a great hotel , the staff is friendly! i have a great time in that hotel!