Luzerner Alps Mountain Vacations

Friendly staff

37°C outside, 37°C in the room. On arrival, the clerc said the hotel was full, which was untrue. Then we came down to complaint about the lack of ventilation and air-conditioned, we got a first answer that all room on the city side were without AC, which was untrue. She just apologized. We ask a technician to check the device, no-one came. Then on departure, the Front Office Manager said only 8 rooms out of 250 in total had no AC. Why our 2 rooms paid $650 per night paid 2 month in advance and not refundable??? We received a lot of marketing spam from the hotel before arrival, but no warning about the lack of AC. This is really a shame for a 5 stars hotel. We could have received an update proposal, for instance. Otherwise, the staff was nice. And facilities nicely located on the see shore.

Room was very comfortable and clean with nice amenities but no fridge to store my meds in. I was fortunate that I had frozen water bottles so it was able to stay cold during my stay.

Great location - next to train station, boat rides, beach and lake, restaurants. We loved the breakfast buffet as well.

37°C outside, 37°C in the room. On arrival, the clerc said the hotel was full, which was untrue. Then we came down to complaint about the lack of ventilation and air-conditioned, we got a first answer that all room on the city side were without AC, which was untrue. She just apologized. We ask a technician to check the device, no-one came. Then on departure, the Front Office Manager said only 8 rooms out of 250 in total had no AC. Why our 2 rooms paid $650 per night paid 2 month in advance and not refundable??? We received a lot of marketing spam from the hotel before arrival, but no warning about the lack of AC. This is really a shame for a 5 stars hotel. We could have received an update proposal, for instance. Otherwise, the staff was nice. And facilities nicely located on the see shore.

Great location near the old town and in front of the water. The best part is that you can swim in the lake in front of the hotel. The hotel looks great but it feels to me some of the server lack training and perhaps the chain is getting bigger as it doesn’t feel special anymore. In other high end hotels the check in is special, here it feels like any other check in.

Friendly staff

Great location - next to train station, boat rides, beach and lake, restaurants. We loved the breakfast buffet as well.

Friendly staff