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Overview of Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa

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Guest reviews

4.8/5 Exceptional
109 reviews
Guests rated this property 4.9/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

Map

What's nearby

Popular LocationHammetschwand Lift19 min walk
Popular LocationBurgenstock5 min drive
Popular LocationStanserhorn Cable Car17 min drive
AirportLucerne (QLJ-Lucerne Train Station)23 min drive

Choose dates to view prices

  • Deluxe Room, Mountain View (Partial Lake/Mountain View)

    Room amenities

    • 452 sq ft
    • Lake view
    • Sleeps 2
    More details
  • Executive Room, Lake View (Panorama)

    Room amenities

    • 452 sq ft
    • Lake view
    • Sleeps 3
    More details
  • Senior Suite (Buergenstock)

    Room amenities

    • 786 sq ft
    • Lake view
    • Sleeps 3
    More details
  • Grand Suite (Buergenstock)

    Room amenities

    • 958 sq ft
    • Lake view
    • Sleeps 3
    More details
  • Suite (Spa)

    Room amenities

    • 958 sq ft
    • Lake view
    • Sleeps 3
    More details
  • Family Suite

    Room amenities

    • 958 sq ft
    • Lake view
    • Sleeps 4
    More details
  • Penthouse

    Room amenities

    • 1819 sq ft
    • Lake view
    • Sleeps 3
    More details
  • Presidential Suite

    Room amenities

    • 3315 sq ft
    • Lake view
    • Sleeps 3
    More details
  • Royal Suite (Buergenstock)

    Room amenities

    • 5134 sq ft
    • Lake view
    • Sleeps 12
    More details

About this area

Ennetbuergen

Located in Ennetbuergen, Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa is connected to the convention centre. KKL Lucerne and Swiss Transportation Museum are cultural highlights, and some of the area's activities can be experienced at Stanserhorn Cable Car and Klewenalp Cable Car. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snow tubing and sledging.

Map
Popular Location

What's nearby

  • Hammetschwand Lift - 19 min walk
  • Burgenstock - 5 min drive
  • Stanserhorn Cable Car - 17 min drive
  • Messe Luzern - 28 min drive
  • Swiss Transportation Museum - 36 min drive

Getting around

  • Hergiswil Station - 16 min drive
  • Stans Station - 17 min drive

About this property

Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa

Luxury hotel connected to the convention centre in Ennetbuergen with 12 restaurants
Along with 12 restaurants, this hotel has 2 indoor pools and a full-service spa. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a golf course, ski-in/ski-out access and an outdoor pool are on-site. All 102 soundproofed rooms feature free WiFi and 24-hour room service. Guests can enjoy upscale touches, such as fireplaces and deep soaking bathtubs, along with Frette Italian sheets and pillow menus for a bit of added comfort.
Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa offers 102 forms of air-conditioned accommodation with fireplaces and free minibar items. Beds feature Frette Italian sheets. A pillow menu is available. Flat-screen televisions come with premium digital channels. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.
This Ennetbuergen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Valet parking: CHF 40 per night
Extended parking: CHF 40 per night
24-hour return airport shuttle (surcharge)

Food and drink

Free buffet breakfast
12 restaurants and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service

Things to do

24-hour health club
9 holes of golf
2 indoor pools
2 indoor tennis courts
2 hot tubs
Children's pool
Full-service spa
Golf driving range
Ice skating
Outdoor pool
Outdoor tennis court
Playground
Sauna
Shopping
Steam room
Tennis

Family friendly

2 indoor pools
Babysitting/childcare (surcharge)
Children's pool
Cots/infant beds (surcharge)
Dry-cleaning service
Free children's club
Laundry facilities
Outdoor pool
Playground
Rollaway/extra beds (surcharge)
Soundproofed rooms
Supervised childcare/activities (surcharge)

Conveniences

ATM/banking services
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf lessons
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Ski-in/ski-out access
Ski passes
Tennis lessons
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Chinese
English
French
German
Italian
Russian
Spanish

Business services

24-hour business centre
Computer station
Meeting rooms
Conference centre (107640 square feet of space)

Outdoors

Garden
Picnic area
Terrace

Spa

Hot springs/mineral springs
Manicures and pedicures
Massage - hot stone
Massage - prenatal
Massage - sports
Massage - swedish
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Designated smoking areas
Fireplace in reception
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Cots/infant beds (surcharge)
Frette Italian sheets
Climate control (heating)
Hypo-allergenic bedding
Linens
Pillow menu
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Bathtub or shower
Bidet
Deep-soaking bathtub
Designer toiletries
Hairdryer
Rainfall showerhead
Towels

Entertainment

Digital channels
Flat-screen TV
Premium channels

Food and drink

Coffee/tea maker
Espresso maker
Free bottled water
Free minibar

More

Connecting rooms available
Desk
Fireplace
Free newspapers (weekdays)
Phone
Safe
Slippers
Soundproofing
Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to get details

Pets

Pets are allowed for an extra charge of CHF 60, per pet, per night, plus a deposit of CHF 60 per night
Dogs and cats only

Children and extra beds

Children are welcome
Kids stay free! One child 12 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for CHF 225.0 per night.
Cots (infant beds) are available for CHF 50.0 per night

Property payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 6.10 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: CHF 950 per vehicle (one way)
  • Valet parking fee: CHF 40 per night
  • Extended parking fee: CHF 40 per night
  • Pet deposit: CHF 60 per night
  • Pet fee: CHF 60 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 225.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision
Guests under 6 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

Property is also known as

Buergenstock Hotel Alpine Spa Ennetbuergen
Buergenstock Alpine Spa Ennetbuergen
Buergenstock Alpine Ennetbuer

Frequently asked questions

Can I cancel my reservation for free at Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa and receive a full refund?
Yes, Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa?
As of Jun 7, 2020, prices found for a 1-night stay for 2 adults at Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa on Jul 1, 2020 start from CA $1,378, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this hotel have a pool?
Yes, this property has 2 indoor pools, an outdoor pool and a children's pool.
Is this hotel pet-friendly?
Yes, cats and dogs are allowed at this property. There's a deposit of CHF 60 per night and a fee of CHF 60 per pet, per night. Service animals are exempt from fees.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa?
Check-in is from 3 PM to midnight. After-hours check-in is not available.
What time is check-out at this hotel?
Checkout is at noon.
Does Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CHF 950 per vehicle applies.
Where is this hotel located?
This family-friendly Ennetbuergen hotel is located near the airport, within 1 mi (2 km) of Hammetschwand Lift and Burgenstock. Stanserhorn Cable Car and Klewenalp Cable Car are also within 9 miles (15 km).

Guest reviews

4.8
Exceptional
5 - Excellent
92
4 - Good
11
3 - Okay
6
2 - Mediocre
0
1 - Poor
0
4.9
Cleanliness
4.6
Service and Staff
4.8
Amenities
4.9
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Resort and Spa

A must visit resort, will definitely return, everything was marvelous.

Stayed 1 night in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My wife and I stayed here during our honeymoon and had the most incredible experience. We got the Burgenstock Boat across Lake Lucerne and then the Funicular up the mountain. We were kindly escorted to our Executive room with Panorama view (to which we were very kindly upgraded to for our honeymoon by Andreas). The room was beautifully furnished with an incredible view over the lake and mountains. The fireplace was a great addition and was also visible from the bathtub. The bathroom was large and spacious with excellent amenities. There was a huge variety of options at breakfast and the food was delicious. We were made a customized fresh juice by the cheerful Giudetta which was amazing. The view from breakfast is also incredible if you get a seat by the window. What we enjoyed most about the hotel were the amazing spa facilities including the infinity pool (which is heated). My wife loved the fact that you could go into the outdoor infinity pool and then back into the heated indoor area without leaving the pool. There were also multiple other areas to enjoy and we loved our cacao and honey body scrub. All in all, this was the most amazing hotel we've experienced and we can't wait to return!

Stayed 2 nights in Nov 2019