Austria Wine Region Luxury Vacations

Good service

Location is fabulous ! But the staff were off, not enough towels for the 3 of us in the room, empty shower gel / hand soap & conditioner were empty we asked for more towels and for the above to be filled on several occasions. The breakfast is €48, it’s REALLY not worth it at all. very limited choices. For a 5* hotel we expected better. We have stayed at a Eurostar hotel in several locations previously and they were very good.

I was living in a room that should be a non smoking room, but when I opened the door, sigar or cigarillos have been smoked there, by earlier guests. Room need to be thoroughly cleaned, carpet need deep cleaning, all curtains and walls need also to be cleaned. Check of each room should be checked by a representative from the management or head of cleaning staff. Do your due diligence before handling a room to a new customer.

I was living in a room that should be a non smoking room, but when I opened the door, sigar or cigarillos have been smoked there, by earlier guests. Room need to be thoroughly cleaned, carpet need deep cleaning, all curtains and walls need also to be cleaned. Check of each room should be checked by a representative from the management or head of cleaning staff. Do your due diligence before handling a room to a new customer.

Location is fabulous ! But the staff were off, not enough towels for the 3 of us in the room, empty shower gel / hand soap & conditioner were empty we asked for more towels and for the above to be filled on several occasions. The breakfast is €48, it’s REALLY not worth it at all. very limited choices. For a 5* hotel we expected better. We have stayed at a Eurostar hotel in several locations previously and they were very good.

Great location. About a 30 minute walk to a lot of the main attractions which would not normally be a problem but my goodness it was HOT when we were there. 100F. Thankfully the fabulous rooftop bar overlooking the city at night had air con! Staff were super helpful. I recommend the Restaurant across the bridge with the huge patio.

Great location. About a 30 minute walk to a lot of the main attractions which would not normally be a problem but my goodness it was HOT when we were there. 100F. Thankfully the fabulous rooftop bar overlooking the city at night had air con! Staff were super helpful. I recommend the Restaurant across the bridge with the huge patio.

This two night stay at the Ritz was the centerpiece to our two week anniversary celebration in Europe and came at the perfect time. Service in particular was exceptional from check to meals to concierge help. In two days time we knew five names and their care for us, professionalism and enthusiasm was next level. Of course the facility and location were all you would expect from this brand. We had never stayed at one before and found the rates in Vienna to be quite ridiculous. Last thing! Don’t miss the rooftop bar!