Massif Central Luxury Vacations

Lovely hotel, well placed to enjoy all that Lyon has to offer. Modern, clean and well equipped. The bedroom was a good size and the hotel has good sound-proofing. Breakfast was excellent with standard hotel offerings plus some local produce. Located a short distance from the banks of the Rhône in the new town, we were able to access everywhere on foot easily and, while the old town may be more photogenic, it can feel a bit touristy; we preferred being slightly outside and eating where the locals ate. Would be happy to stay there again in the future.

The amenities are great. We enjoyed the sauna and steam room on property. It’s just a few minutes of walk to explore the old town, where we did shopping dining and took the funicular to visit the stunning basilica.

Amazing 10/10

Receptionist not informed. Told me that to dial 09 to reach reception dial 09. Number did not work. She suggested I was misdialing. Manager told me to dial 9. Two lamps on the night stools were broken. Reception staff came to the room, took lamps, promised to return them fixed. Never happened. Manager told me there were no more lamps. Door knob on the closet door fell off. I told a man at reception, he told me that that was known already, but would not be fixed! Low upholstered chair is stained. Night stool is stained. Bathroom/shower stink of a sewer stench. Windows don’t open. AC goes on automatically; room is cold. Mornings here were in the low 50s. Two pillows just square bags filed with bits of foam. During the all-day riots yesterday, graceful loathsome hotel failures: No one from management on site. No one to make obviously necessary decisions. Staff out of their depth No planning for the obvious inevitabilities at a time of protests and crises. NO FOOD after breakfast and NO ONE could leave the hotel owing to riots. No willingness to address the needs of guests. Many guests are of a certain age may have health issues requiring food. Diabetics need food at regular intervals. NO ONE CARED OR HELPED!! G&C is NOT a recommendable hotel. I We are profoundly disappointed with this hotel.

The amenities are great. We enjoyed the sauna and steam room on property. It’s just a few minutes of walk to explore the old town, where we did shopping dining and took the funicular to visit the stunning basilica.

Lovely hotel and amazing service!

Receptionist not informed. Told me that to dial 09 to reach reception dial 09. Number did not work. She suggested I was misdialing. Manager told me to dial 9. Two lamps on the night stools were broken. Reception staff came to the room, took lamps, promised to return them fixed. Never happened. Manager told me there were no more lamps. Door knob on the closet door fell off. I told a man at reception, he told me that that was known already, but would not be fixed! Low upholstered chair is stained. Night stool is stained. Bathroom/shower stink of a sewer stench. Windows don’t open. AC goes on automatically; room is cold. Mornings here were in the low 50s. Two pillows just square bags filed with bits of foam. During the all-day riots yesterday, graceful loathsome hotel failures: No one from management on site. No one to make obviously necessary decisions. Staff out of their depth No planning for the obvious inevitabilities at a time of protests and crises. NO FOOD after breakfast and NO ONE could leave the hotel owing to riots. No willingness to address the needs of guests. Many guests are of a certain age may have health issues requiring food. Diabetics need food at regular intervals. NO ONE CARED OR HELPED!! G&C is NOT a recommendable hotel. I We are profoundly disappointed with this hotel.

The amenities are great. We enjoyed the sauna and steam room on property. It’s just a few minutes of walk to explore the old town, where we did shopping dining and took the funicular to visit the stunning basilica.

Amazing 10/10

Receptionist not informed. Told me that to dial 09 to reach reception dial 09. Number did not work. She suggested I was misdialing. Manager told me to dial 9. Two lamps on the night stools were broken. Reception staff came to the room, took lamps, promised to return them fixed. Never happened. Manager told me there were no more lamps. Door knob on the closet door fell off. I told a man at reception, he told me that that was known already, but would not be fixed! Low upholstered chair is stained. Night stool is stained. Bathroom/shower stink of a sewer stench. Windows don’t open. AC goes on automatically; room is cold. Mornings here were in the low 50s. Two pillows just square bags filed with bits of foam. During the all-day riots yesterday, graceful loathsome hotel failures: No one from management on site. No one to make obviously necessary decisions. Staff out of their depth No planning for the obvious inevitabilities at a time of protests and crises. NO FOOD after breakfast and NO ONE could leave the hotel owing to riots. No willingness to address the needs of guests. Many guests are of a certain age may have health issues requiring food. Diabetics need food at regular intervals. NO ONE CARED OR HELPED!! G&C is NOT a recommendable hotel. I We are profoundly disappointed with this hotel.