Colorado Western Slope Cheap Vacations

Not really what’s advertised. The place is clean enough but could definitely use some updating. The mattress was AWFUL. Water was hot and pressure decent. The one staff I interacted with wasn’t exactly friendly, wasn’t exactly rude, just projected being bored or annoyed that she was there. Didn’t see any “free coffee.” The place is just a little hyped up on the website but what you get is a very basic, bland place to shower and sleep (but not well). Also, the pool is available “seasonally” but it was Fourth of July weekend and it was covered and inaccessible. If July isn’t prime pool season, I don’t know what is. The place is less expensive than most during this weekend, but they’re still charging way too much for what you get.

I called multiple times to confirm my reservation, the front desk clerk angrily told me that I did not have a reservation. When I called Expedia and then called back the hotel to confirm, the clerk told me "Oh you should have said you were coming tonight, yeah we have you here". When I eventually checked in, the staff had left my key and a map inside an envelope OUTSIDE. I called the number on the map to ask for directions and the person on the other side of the phone was extremely rude and aggressive. The map to my room was so confusing that I needed another person from the conference (another guest) to help me figure it out. I am so glad that my stay at this facility is so short, I advise management to better train their front desk clerks with basic customer service skills. Aspen is beautiful and the property sits in a wonderful neighborhood--what a shame that the people who work here make this place horrible.

Lovely place.