Bavaria Luxury Vacations

Lets start with the location. It is in a low quality, unsafe part of city. It is adjacent to the main train station. Construction is ongoing with noises. Not recommended specially for the falimies. I booked a junior suite via expedia and got the room number 353. It's a room with a looong hall to get to the living area and small exterior window facing the roof of train station. When we checked in, i noticed the bidet is not working. The worse part is that when you sit on toilet, the fan of bidet start working and bring the smell of sewer same as a djve bar toilette out continously. I called several time to front desk but nobody picked up. We wanted to go out so I stopped by front desk and the reception told me that will send maintenance to check it out. Around 5 hours later when we came back, it was still not working. I went to reception and talked to the same lady. She said that they are busy! and will check with maintenance again. Somebody came some minutes later and played with remote for a couple of minutes and called somebody. The person who later claimed to be manager told me that it is not going to work and they need to call manufacturer. I asked him to change our room but he said that they dont have any available. He was arguing and implemented that you booked a junior suite and you got one so if something is not working it is not a big deal. That is where he was wrong. When you book in a 5 star hotel means you are looking for more amenities and a highest standard.

Beautiful hotel with true luxury accommodations. Bed/linen so comfortable. Spa was very nice with pool, sauna, cold plunge, and relaxation room. Staff were attentive and welcoming!

The hotel and staff are wonderful! The location was amazing. I will stay there again when in Munich.

Lets start with the location. It is in a low quality, unsafe part of city. It is adjacent to the main train station. Construction is ongoing with noises. Not recommended specially for the falimies. I booked a junior suite via expedia and got the room number 353. It's a room with a looong hall to get to the living area and small exterior window facing the roof of train station. When we checked in, i noticed the bidet is not working. The worse part is that when you sit on toilet, the fan of bidet start working and bring the smell of sewer same as a djve bar toilette out continously. I called several time to front desk but nobody picked up. We wanted to go out so I stopped by front desk and the reception told me that will send maintenance to check it out. Around 5 hours later when we came back, it was still not working. I went to reception and talked to the same lady. She said that they are busy! and will check with maintenance again. Somebody came some minutes later and played with remote for a couple of minutes and called somebody. The person who later claimed to be manager told me that it is not going to work and they need to call manufacturer. I asked him to change our room but he said that they dont have any available. He was arguing and implemented that you booked a junior suite and you got one so if something is not working it is not a big deal. That is where he was wrong. When you book in a 5 star hotel means you are looking for more amenities and a highest standard.

Beautiful hotel with true luxury accommodations. Bed/linen so comfortable. Spa was very nice with pool, sauna, cold plunge, and relaxation room. Staff were attentive and welcoming!

The hotel and staff are wonderful! The location was amazing. I will stay there again when in Munich.

Lets start with the location. It is in a low quality, unsafe part of city. It is adjacent to the main train station. Construction is ongoing with noises. Not recommended specially for the falimies. I booked a junior suite via expedia and got the room number 353. It's a room with a looong hall to get to the living area and small exterior window facing the roof of train station. When we checked in, i noticed the bidet is not working. The worse part is that when you sit on toilet, the fan of bidet start working and bring the smell of sewer same as a djve bar toilette out continously. I called several time to front desk but nobody picked up. We wanted to go out so I stopped by front desk and the reception told me that will send maintenance to check it out. Around 5 hours later when we came back, it was still not working. I went to reception and talked to the same lady. She said that they are busy! and will check with maintenance again. Somebody came some minutes later and played with remote for a couple of minutes and called somebody. The person who later claimed to be manager told me that it is not going to work and they need to call manufacturer. I asked him to change our room but he said that they dont have any available. He was arguing and implemented that you booked a junior suite and you got one so if something is not working it is not a big deal. That is where he was wrong. When you book in a 5 star hotel means you are looking for more amenities and a highest standard.