"Hotel was very clean & pleasant,room was clean & tidy, however info stated that room would be ready from 15:00, we were delayed by traffic & booked in at 16:25 to be told that room was not ready. We went for a drink in the bar & receptionist said she would phone when ready. As we were attending a function from 14:00-18:00 3 miles away we waited until 17:25 but room was still not ready. We had to leave luggage to take to room when we returned later that evening. The receptionist was friendly &...