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Reviews of Cozy House

3 out of 5
Cozy House
7380 Petts Rd, Richmond, BC

Reviews

7.0

Good

Rating 10 - Excellent. 33 out of 92 reviews" "
Rating 8 - Good. 21 out of 92 reviews" "
Rating 6 - Okay. 10 out of 92 reviews" "
Rating 4 - Poor. 13 out of 92 reviews" "
Rating 2 - Terrible. 15 out of 92 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not realize it was an airbnb as it was listed under hotels in Expedia. It was good, basic. The owner is very friendly and accommodating.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Big room wth a private bathroom which was very nice. Free WiFi, but no TV.
Stayed 1 night in May 2019

2/10 Terrible

Darryl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel cancelled at last minute
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The bed in the outside room is too shabby . Beautiful neighborhood.
Stayed 2 nights in Apr 2019
Response from Bright on Apr 21, 2019
Sorry about that, we had already changed it Thanks for you good advice

6/10 Okay

Scott

Liked: Cleanliness, room comfort
Nice reception from the host gave us a great deal, but I would be happy to pay more for privacy, I didn't expect the host to be around with his family.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A last-minute change put me in the Gilhurst Crescent instead of the Petts Rd location. The "inn" is a wing of a luxury home with nice appointment and facilities. Lots of space. Parking space close by. Quiet environment. Wish list: 1) An indoor mat at the entrance. 2) Cable or internet for the TV.
Stayed 2 nights in Nov 2018
Response from Bright on Dec 22, 2018
Thank you for your supporting and great ideals, Welcome back next time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Bright on Dec 22, 2018
Thank you for your supporting and encouragement, Welcome back next time

8/10 Good

Brock, Tlell, Haida Gwaii, B.C. Canada

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff, very comfortable bed, quiet atmosphere.
Stayed 2 nights in Nov 2018
Response from Bright on Jan 1, 2019
Thank you for your supporting and encouragement, Welcome back next time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Bright on Dec 22, 2018
Thank you for your supporting and encouragement, Welcome back next time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great owners and good stay. Clean and friendly . Helpful and good place!
Stayed 1 night in Oct 2018
Response from Bright on Oct 17, 2018
Thanks for your encouragement ! Welcome back next time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Owners!
Great Service and good place! Owners were very hospitable and friendly
Stayed 1 night in Oct 2018
Response from Bright on Oct 17, 2018
Thanks for your encouragement ! Welcome back next time

2/10 Terrible

Charlene

Disliked: Staff & service, room comfort
Misrepresentation
We purchased the charming inn as a hotel but it is a house and has someone that moves you from one location to another with a up grade before you get there. This is not a Bed and Breakfast either as there is no breakfast. Just a bedroom with no TV in the house. The place is clean but there is no feeling of security because the owners do not stay there. I feel this is more like a scam where people are renting some ones house by booking out there rooms.
Stayed 2 nights in Oct 2018

10/10 Excellent

Virgil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Bright on Oct 15, 2018
Thanks for you encouragement, welcome next time

10/10 Excellent

Michelle, Ruston, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Bright on Oct 12, 2018
Thanks a lots.welcome back next time

10/10 Excellent

simiao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very good for staying! Nice place to spend overnight. Will come again.
Stayed 1 night in Oct 2018
Response from Bright on Oct 12, 2018
Thanks a lots.welcome back next time

4/10 Poor

Corrina

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Ghetto house
False advertisement ! There was no t.v. in the whole house ! The kitchen was not useable (not enough /dirty plates ,utensils ) laundry room was not labeled ,had to search for it . Room was cold , was offered blankets but no heater option , window in bathrooom didn’t close . This is not ok if you are running a business , this would not happen at a Hotel .
Stayed 4 nights in Sep 2018

2/10 Terrible

Cat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutley terrible place. THIS IS NOT A HOTEL. AND WHEN YOU CAN NOT FIND IT BECAUSE YOU SHOW UP TO A RANDOM PLACE OCCUPIED BY A FAMILY ONLY TO BE DIRECTED ELSEWHERE THEY WILL CHARGE YOU FULL PRICE FOR CANCELLING. DISGUSTED WITH THE SERVICE AND BS THEY HAVE PUT ME THROUGH
Stayed 1 night in Oct 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Inn charming indeed.
Owner picked me up from airport and arranged next morning return taxi. Location close to airport. Rooms very clean, quiet and accommodating. Owner willing to provide any additional amenities upon request. Cost almost half of average hotel/inn in vicinity.
Stayed 1 night in Sep 2018
Response from Bright on Oct 12, 2018
Thanks a lots.welcome back next time

8/10 Good

Verified traveller

Stayed 1 night in Sep 2018
Response from Bright on Oct 12, 2018
Thanks a lots.welcome back next time

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Actually just a fancy house
Immediately after booking my day of stay I was called by the property owner and was sent to another one of their “hotels” because of a leak in the room I had booked. I was upgraded from a queen to a king, which was nice. When I arrived at the hotel I found it was not actually a hotel... it was just a fancy house. This seems to be the case with the Charming Inn as well, but the owner said the place I stayed was nicer. The owner texted me the instructions on how to get into the house and the key was in door for my assigned room, which was just a regular house’s bedroom with a shower/bathtub. There were slippers for me to wear inside. There were several other people staying there but they didn’t speak English so I don’t know how they found the place. They were talking loudly for several hours and that noise and the smell of the dinner they were cooking carried into my room. The property was well maintained and clean. It being in a middle of a neighborhood was not ideal for me since I didn’t have a car. If you’re looking for a traditional hotel experience I wouldn’t book here.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Bright on Oct 12, 2018
Thanks a lots.welcome back next time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close enough to vancouver Airport
Comfortable and clean. Stayed one night but would use again. Thank you bright for being available so late at night.
Stayed 1 night in Sep 2018
Response from Bright on Sep 23, 2018
Thank you for support, welcome next time

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Inn
Very accommodating. Called to make sure of arrival times and to let me know they were upgrading me. Iovely family and would definitely stay there again.
Stayed 1 night in Sep 2018
Response from Bright on Sep 23, 2018
Thank you for your encouragement, welcome next time

6/10 Okay

Michel, Sechelt

Liked: Cleanliness
Disliked: Staff & service, room comfort
A call before the stay directed me to a different house in Richmond with entry code and room number. New big furnished house, very impersonal and no soul, Many bulbs missing everywhere to same on electricity, I guess. No one there, some guests came in later. No TV anywhere in the house. In the room, no chair, no TV, no desk, no side lamps, no kleenex, no bath mat, no facecloth. No picture on the walls anywhere in the house, feeling weird. Good Internet though.
Stayed 2 nights in Sep 2018

2/10 Terrible

John, St. Andrews, NB

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no hotel (or Inn) at that location just a private residence and no response at the locked gate. We phoned the number listed. A man answered ans asked us t wait at that location. He arrived in a car and asked us to follow him to another location, also a private residence not a hotel, motel or inn. We were not looking for Air B&B. It appeared to be a scam. We refused to stay or deal with this man. We have since received a refund on our credit card. Now we would suggest you remove this "Hotel" from your listing and send us an apology for our inconvenience.
Stayed 1 night in Sep 2018

10/10 Excellent

chris

Good B&B
What a good B&B should be. Great host, clean room and good breakfast.
Stayed 1 night in Sep 2018
Response from Bright on Sep 19, 2018
Thanks for your encouragement! Welcome next time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great personality. Beautiful room! Close to everything Richmond.
Stayed 2 nights in Sep 2018
Response from Bright on Oct 12, 2018
Thanks a lots.welcome back next time

10/10 Excellent

Nina, Richmond, BC

Liked: Cleanliness, staff & service, property conditions & facilities
The space was like a B&B. Due to the Inn itself being full I was offered to stay at their extended facilities. I was greeted even at the late hour of my arrival and assisted with my luggage and getting settled. It was greatly appreciated.
Stayed 1 night in Sep 2018
Response from Bright on Oct 12, 2018
Thanks a lots.welcome back next time

10/10 Excellent

Henry

Awesome stay
Very nice and accommodating staff (Bright). Very clean room and quiet. Will definitely book again here
Stayed 5 nights in Sep 2018
Response from Bright on Sep 14, 2018
Thank you for your encouragement , welcome next time

2/10 Terrible

Bryn, Manchester

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I first booked this property under the assumption that it was a hotel. I was relocated to the, quote 'new hotel', once i arrived to the house which was occupied by a family, it did not show any resemblance of a hotel. The kitchen in the house did not have any cooking utensils or equipment, which made it extremely hard to cook anything, obviously. The room in which i stayed in was however, very clean and comfortable, the bathroom was also clean. The overprice house is not a place i would recommend, you can get a clean comfortable bedroom at half the price anywhere else. I felt like it was a spare room in a living home.
Stayed 1 night in Sep 2018

4/10 Poor

TheoPrystawik, Salt Spring Island, BC

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
it's NOT a hotel or an inn. The room are in a private home, made available as rental units. The place was generally clean, only the vanity in our room was not up to standard. The furnishing in the room was highly inadequate, disappointing. Only items in the room was a double/queen sized bed, plus a fold-out sofa bed, which was very uncomfortable, not suitable for a comfortable sleep and too low to sit on. Beside the bed was a night table with a lamp. No chair, no table or writing surface. No radio, no TV, no alarm clock. No wash cloth in the bathroom, NO door lock, NO door handle in the bathroom door. Room lighting was not adequate. The room was quiet, though and the hosts were friendly.
Stayed 2 nights in Sep 2018

10/10 Excellent

Jason, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have particular needs and this place suited me perfectly - very comfortable, full shared kitchen, great wifi, secure and a place to park a 20’ trailer. Unusual in that it’s more like a residential home in a suburb than an actual hotel but if you’re ok with that it’s great. You’ll need to take a bus or cab to downtown Richmond. Sky train from there to downtown Vancouver.
Stayed 2 nights in Sep 2018
Response from Bright on Sep 13, 2018
Thank you for your encouragement, Welcome next time

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Simon

10/10 in every aspect
Extremely kind & welcoming host, great location if you’re looking To be as close to YVR without emptying your pockets. Also very conveniently located only a couple minute walk from a bus stop which can take you to the Richmond mall if you’re lookin to kill some time. Also the bed was incredibly comfy 🙏
Stayed 1 night in Sep 2018
Response from Bright on Sep 11, 2018
Thank you for your encouragement, Welcome next time

10/10 Excellent

Vanessa, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The house was so beautiful and very very clean,and the owner himself came to assist us. I would highly recommend charming inn.best location and acessible to all the shops and restaurants.
Stayed 1 night in Sep 2018
Response from Bright on Sep 10, 2018
Thank you for your encouragement . Welcome next time

10/10 Excellent

Tatjana, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice House and Room/bathroom. Very friendly Personal. Unfortunately not enough/sufficient implements in kitchen
Stayed 1 night in Sep 2018
Response from Bright on Sep 10, 2018
Thank you for your encouragement . Welcome next time

10/10 Excellent

Adriana

Pleasant stay in a residential neighborhood
Nice stay in a big house. Comfortable bed and clean environment. The rooms are bedrooms in a big house in a residential neighborhood. We had our own private bath in a master suite. Each bedroom has a key, there is a big shared kitchen and dinning room. Common areas are cleaned every day, not sure about the bedrooms. The entire setup is more like an AirBnB than a hotel.
Stayed 2 nights in Aug 2018

10/10 Excellent

Kin, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gentleman named Bright was friendly and always offered to help and was quick to respond to any needs.
Stayed 7 nights in Aug 2018
Response from Bright on Sep 10, 2018
Thank you for your encouragement . Welcome next time

10/10 Excellent

Jenny, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is nice and clean. The environment is quiet and good for night rest
Stayed 3 nights in Aug 2018
Response from Bright on Sep 10, 2018
Thank you for your encouragement . Welcome next time

4/10 Poor

Wes, Richmond, BC

Disliked: Cleanliness, property conditions & facilities, room comfort
Such a ripoff, It’s a private home. You get a room with a washroom inside. You’re aloud to use the common areas of the house but it’s also being used by the owners so not very appealing. No TV was in the room, and the additional sofa bed is very small, only enough room for one person to sleep on. We only stayed for the night, but got a horrible sleep. For one the room temperature even on the bottom floor was way too hot, had to sleep with the window wide open at night. Woke up with a slight chill and closed the window half way. Woke up half hour later too hot and had to adjust the window again. On top of that I could here someone snoring very loudly in an adjacent room! Seriously. On top of that you could hear kids late at night, and early in the morning being quite loud, and could hear laundry going in the morning as well though what must be very thin walls. No coffee was in the pot when we got up in the morning. We just wanted to leave so I saw fruit in the bowl and went to grab an apple to go...guess what? It was a plastic decoration!! Bad location as well, in the middle of nowhere Richmond, not many amenities close by. The free “internet” is usually 1 or 2 bars. And there isn’t even a sign, making it almost impossible to find. Place is a joke, definitely not worth it.
Stayed 1 night in Aug 2018

8/10 Good

Silke

Huge and exclusiv
Room was huge and looked exclusivly. Very friendly stuff. Clean and had a very big tv. Room had been big enough for a Family with 2 or 3 children
Stayed 1 night in Aug 2018
Response from Bright on Sep 10, 2018
Thank you for your encouragement . Welcome next time

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018
Response from Bright on Sep 10, 2018
Thank you for your encouragement . Welcome next time

10/10 Excellent

H.Qin, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. The host came to help us and communicate with us. It is a very convenient location.
Stayed 1 night in Aug 2018
Response from Bright on Sep 10, 2018
Thank you for your encouragement . Welcome next time

6/10 Okay

Jian

Once they learn the finer points,the place should
It’s an alternative to high peiced hotel rooms,the place has potential but needs professional help,if you need a place to settle for some zzz,it’s ok,just don’t expect anything else
Stayed 3 nights in Aug 2018

6/10 Okay

Veronica, Victoria, BC

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bright, the property owner/manager double-booked our room at the Charming Inn and called only hours before check in to inform me that he had "great news" and he was "upgrading" us to a better room in an entirely different location! We were not given the option of declining or getting a refund, and everything else in the area was booked. Bright sent us to another property, a guest house called "Convenient Inn". The king sized bed was a single matress with no boxspring as was very hard. The "pullout couches" for our teen daughter to sleep on were similar to foldable camping cots, and all her bedding and towels were forgotten- it took Bright 3 hours to show up and provide them after we contacted him twice. There was a stunningly luxurious private bathroom with jacuzzi tub, shower, double sinks snd even a high-tech toilet bidet, but the only items that were not OUT OF ORDER were the shower and sinks. I didn't see the value in this so-called "upgrade", it felt much more like a bait-and-switch tactic, or at best an unsatisfactory attempt to correct a blunder. Bright himself was a very pleasant man and seemed eager to please, and if there was only one error I might have overlooked it, but double-booking, forgetting the number of guests and bedding requirements, and broken amenities is too much to accept without comment. Sorry, Bright.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not stay at Charming inn, but was changed to another 'home' in Richmond. Nobody at Check-in. In fact I did not see anyone in this empty house duringmy stay. It is in the middle of nowhere. Would not recommend this .
Stayed 1 night in Aug 2018

8/10 Good

abraham, okanagan bc

Liked: Cleanliness, staff & service, room comfort
family of 4 including 2 x 13year olds. one night. original booked room had a plumbing accident. we were provided with alternate room in the same area of richmond. missing some bedding and towels, but staff was available and very responsive. good value for the money, considering the next level of accommodations was more than 2x the amount for nothing better. clean, quiet, would stay again.
Stayed 1 night in Aug 2018
Response from Bright on Aug 15, 2018
Thanks for your encouragement! We will keep on going! Welcome back

2/10 Terrible

Marion

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go there
Horrible experience !! We booked a room because we had an early flight and wanted to be close to the airport.... the owner called few hours before we arrived saying the house had plumbing issue and he was changing us to another house. We went somewhere on Lucerne ave or st in Richmond. The manager is a lot of thing but a manager. The house has electrical and plumbing issue as well. The manager kept switching the lights in our bedrooms, coming and going in our bedroom we had zero privacy. Then we had a huge water leak in our bedroom right next to the bed while we were asleep. When i txted the owner saying everything he just said that we should be happy he gave us 2 bedrooms... i don t care how many bedrooms i have i just want to be able to sleep in my bedroom that i paid for !!!!
Stayed 1 night in Jul 2018
Response from Bright on Aug 14, 2018
Sorry about that, everything has been repaired and goes well now. sorry

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected awesomeness
I need to stay for a single night and they really surprised me. Everything was great, and I was able to sleep very well in a very comfortable bed :)
Stayed 1 night in Aug 2018
Response from Bright on Sep 10, 2018
Thank you for your encouragement . Welcome next time