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Reviews of ibis Valenciennes

3 out of 5
ibis Valenciennes
90 rue Baudouin l'Edifieur, Valenciennes, Nord

Reviews

8.2

Very good

Rating 10 - Excellent. 72 out of 229 reviews" "
Rating 8 - Good. 114 out of 229 reviews" "
Rating 6 - Okay. 36 out of 229 reviews" "
Rating 4 - Poor. 7 out of 229 reviews" "
Rating 2 - Terrible. 0 out of 229 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022
Response from Aymeric Bruyère Hermant, Adjoint de Direction on Jan 21, 2022
Cher Client, Merci beaucoup pour votre note suite à votre séjour à l'Ibis Valenciennes. Votre satisfaction est notre meilleure récompense Cordialement

8/10 Good

Camille

Business traveller
Liked: Staff & service, property conditions & facilities
Correct stay
The room was a bit noisy because it was on the ground floor on the street side. The room seemed a bit old, especially the bathroom that was not so clean... However, everybody was nice and helpful.
Stayed 1 night in Dec 2020
Response from Aymeric Bruyère Hermant, Adjoint de Direction on Dec 11, 2020
Dear Camille, Thanks for sharing your thoughts. Thank you for highlighting the kindness of our staff, they will be delighted to learn about it. We have taken note of your remarks concerning cleanliness and noise; our team is available for you 24 hours a day, so it is necessary for your satisfaction that you tell us about this during your stay. Without this, it is true that we can only note your dissatisfaction with regret. Hope to see you again with us Best Regards

6/10 Okay

Lorentz

Business traveller
Liked: Cleanliness, staff & service
Decent hotel
Stayed 1 night in Sep 2020
Response from Aymeric Bruyère Hermant, Adjoint de Direction on Sep 17, 2020
Thank you for your comment We look forward to seeing you again Best Regards

8/10 Good

sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. Good Covid19 prevention measures put in place. Limited choice of food in the restaurant but adequate. Walking distance from the city centre I would come back
Stayed 1 night in Aug 2020
Response from Aymeric Bruyère Hermant, Adjoint de Direction on Aug 26, 2020
Dear Sylvain, thank you very much for your comment Very happy that the reception of our teams is agreed to you It's a pleasure to see you again

6/10 Okay

Ruud

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
needs a renovation
Very friendly staff, decent breakfast (continental). Rooms and especially bath room outdated and needs a renovation. Toilet paper very basic. Good airco and good bed
Stayed 1 night in Aug 2020
Response from Aymeric Bruyère Hermant, Adjoint de Direction on Aug 12, 2020
Dear Ruud, Thank you for your comment. We are very happy that the welcome suited you Your satisfaction is our best reward We note your comments on the rooms Hope to see you again with us Best Regards

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could do with better quality towels and an extra hand towel. Hotel looked tired! Breakfast disappointing. Not enough fresh fruit.
Stayed 1 night in Aug 2019
Response from Aymeric Bruyère Hermant, Adjoint de Direction on Sep 20, 2019
Dear John, Thank you for taking time to share this feedback, Do not hesitate to call the front desk during your stay we would have given you a towel if we had Your satisfaction is our best reward. We look forward to welcoming you again in the Ibis Valenciennes Best Regards

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near stadium & friendly!
Super friendly and helpful staff. They were fully decorated for the Women’s World Cup - it is great to see that level of effort. Walking distance to the stadium and convenient to the Tram. I wish they had other nights available during the tournament- I would stay again.
Stayed 1 night in Jun 2019
Response from Aymeric Bruyère Hermant, Adjoint de Direction on Jun 23, 2019
Dear Jean, Thank you for your compliments, which means a lot to us. Indeed, we wanted to rise to the occasion of the beautiful event that is the Women's Football World Cup. Valenciennes has the chance to host 6 games. We look forward to welcoming you back to the hotel

4/10 Poor

douglas, South shields

Liked: Staff & service
Stayed 8 nights in Jan 2019

6/10 Okay

Eileen, Kent UK

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel - clean and very pleasant staff. Breakfasts are good value for money BUT beware that smokers gather at exit doors and wall or building. Smell of smoke infiltrates into rooms and smokers loud and laughter until 1 in the morning when we eventually had to telephone reception to ask them to consider other guests and keep the noise down.This has been our third yearly visit as it is nice a convenient for us visiting a War Grave - not any more I am afraid.
Stayed 2 nights in Nov 2018

8/10 Good

Wataru

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Aymeric Bruyère Hermant, Adjoint de Direction on Oct 30, 2018
Cher Client, Nous sommes ravis que votre séjour se soit déroulé dans les meilleures conditions et d'y avoir contribué par la qualité de notre accueil et de nos services. Que le souvenir de ce lieu ne vous en garde pas trop longtemps éloigné ! Cordialement,

10/10 Excellent

Retiree, Valenciennes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatvhotel for stopoff on journey north
Staff were friendly and helpful, secure gated car park (5€ charge). Room was clean, comfortable, spacious and airy. Large opening window with quiet and pleasant outlook. Sunday stop, so kitchen not open, but excellent breakfast on next morning.
Stayed 1 night in Sep 2018

10/10 Excellent

Selly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value gor money
This hotel is very worth for money, the staff is very helpful, breakfast is good and what most important it has a free parking lot. Superb!
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2018

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean hotel on the outskirts of the centre
Stay here for a week every 3-4 months. This trip, I decided to bring my daughter along. Don’t usually have any problems with the stay and have based my rating on that, general review of the hotel at the end. This time, there seems to have been some confusion over my booking, I called to add an additional night over the phone. This resulted in not getting a twin room as requested although the night staff gave us an additional bed and blanket/duvet to put in the room, but no sheet. The room staff did make the bed properly the next day. The next night, someone was assigned our room whilst we were in it. Again, it was eventually rectified after some time when the reception staff spoke with the manager over the phone. Not sure of the exact reason for the problem, may have been a clerical error or glitch on the computer. This is the first time I have had an experience like this at this hotel. I will still be coming back next month. It is located about 10-15 minutes walk from the centre and about 20-25 from the train station. The rooms are clean and fresh. Good sized room and bathroom. I’ve never eaten in, so can’t comment on dinner. The breakfast has the usual continental items. It can be a struggle to get a table during peak times. They have onsite parking, at a fee, but there is free roadside parking at the front of the hotel if you are lucky enough to get a space. The roadside parking at the side of the hotel looks like it will now be chargeable.
Stayed 4 nights in May 2018

10/10 Excellent

Dr D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bird-watching base in northern France.
This was an excellent base from which to explore many of the local bird-watching places and to drive through picturesque villages. The hotel was a nice, comfortable, friendly base to return to at the end of each day. Breakfast well and truly set us up for the day. Thanks.
Stayed 2 nights in May 2018

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Needs Improvement
The hotel is in the downtown a bit off the motorway. The room was fine except the climate controls weren't working at all and it was somewhat hot. Seems like they were just disconnected. Not too much around the hotel to we ate at the property and there only about 25% of the menu available. Furthermore the bartender/waiter was having a bad night.
Stayed 1 night in Sep 2017

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
ibis Valenciennes
A bit tricky to find the hotel. Helpful staff and the room was clean and comfortable. Only there for one night and away early so not much to say about the local area but it seemed safe and friendly.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise from towel men at 5am was probably the only real downer I could put on this stay. Value for money and comfy bed.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motorbiking in the Valenciennes area
A group of us got together for a motorcycling weekend around Valenciennes and the Ibis was chosen for its location and price. It was a good choice, comfortable rooms, good breakfasts and best of all secure underground parking for the motorbikes.

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Leonardo, Niterói - RJ - Brazil

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Very good

8/10 Good

Paul, Woking

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Usual Ibis standard
Ibis hotels are all pretty much the same. Decent quality for the price.

6/10 Okay

Christopher, SUFFOLK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
Hotel OK, as expected. 10 minutes from motorway. Typical Ibis hotel with acceptable breakfast. Not many options for evening eating locally.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Decent place to stay especially for the price paid.

10/10 Excellent

Brighouse, Medway Towns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location quiet neighbourhood near the park
very enjoyable

10/10 Excellent

Rob, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ANZAC Memorial
The stay was great, but I only used the hotel as a base whilst attending ANZAC day memorial services at nearby Le Quesnoy. As myself and members of the New Zealand Military had to be up at 0430 to be at Le Quesnoy for the dawn service I was pleasantly surprised to see that the hotel had laid out breakfast, some two hours early as many guests were attending the service.

6/10 Okay

Traveller, Derby, UK

Liked: Cleanliness, room comfort
Clean functional hotel
Hotel facilities are basic but functional. Clean room and firm bed, which I like. Choice of eating out is limited. I found only 1 restaurant within 10 minute walking distance.

10/10 Excellent

José

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Olivier Gumul - Adjoint de direction on Feb 23, 2024
Bonjour,Nous vous remercions pour votre avis positif sur notre établissement.Au plaisir de vous accueillir de nouveau

8/10 Good

YOSUKE

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Olivier Gumul - Adjoint de direction on Dec 12, 2023
Bonjour,Nous vous remercions pour votre avis sur notre établissement.Au plaisir de vous accueillir de nouveau

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Olivier Gumul - Adjoint de direction on Nov 17, 2023
Madame/Monsieur,Nous vous remercions pour vos commentaires suite à votre séjour à ibis Valenciennes.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments lesmeilleurs

6/10 Okay

LIONS

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Juste la pour récupérer de journée de travail difficile, un lit double aurait été le bienvenu!
Stayed 2 nights in Oct 2023
Response from Olivier - Adjoint de direction on Oct 27, 2023
Bonjour,Merci pour votre commentaire sur notre établissement.N'hesitez pas à sélectionner le bon type de chambre afin d'obtenir une chambre double et non deux lit simple afin de vous satisfaire . Au plaisir de vous accueillir prochainement

10/10 Excellent

Ralf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean in quiet atmosphere and with a excellent breakfast and service.
Stayed 1 night in Sep 2023
Response from Olivier Gumul - Adjoint de direction on Sep 21, 2023
Good morning,Thank you for your comment on my etablishement.See you soon

10/10 Excellent

Ralf

Travelled with partner
Liked: Amenities
Quiet and clean place.
Stayed 1 night in Sep 2023
Response from Olivier Gumul - Adjoint de direction on Sep 4, 2023
Good morning,Thank you so much for your comment on my etablishement . See you soon

10/10 Excellent

Marcus

Stayed 4 nights in Jul 2023
Response from Olivier Gumul - Adjoint de direction on Aug 7, 2023
Bonjour,Un grand merci pour votre note sur notre établissement.Au plaisir de vous accueillir de nouveau

10/10 Excellent

Ernst

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Das Frühstück war ausgezeichnet.
Stayed 1 night in Jul 2023
Response from Sophie on Jul 18, 2023
Danke für deinen Kommentar!Unser Frühstück wurde kürzlich verbessert, um unseren Kunden mehr Süße zu bieten!Ich hoffe dich bald wieder zu sehen!Best regards, Sophie Front Desk manager

8/10 Good

Stéphane

Stayed 1 night in Jun 2023
Response from Olivier Gumul - Adjoint de direction on Jun 16, 2023
Bonjour ,Un grand merci pour votre note sur notre établissementEn vous souhaitant une bonne journée

8/10 Good

Christer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Olivier Gumul - Adjoint de direction on Jun 16, 2023
Bonjour,Un grand merci pour votre note positive sur notre établissement . Au plaisir de vous accueillir de nouveau

8/10 Good

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Olivier Gumul - Adjoint de direction on May 26, 2023
Bonjour,Merci pour votre note sur notre établissement.Au plaisir de vous accueillir de nouveau .

8/10 Good

Caroline

Stayed 2 nights in May 2023
Response from Olivier Gumul - Adjoint de direction on May 26, 2023
Bonjour,Merci pour votre note sur notre établissement.Au plaisir de vous accueillir de nouveau .

10/10 Excellent

Florenza

Stayed 1 night in Apr 2023
Response from Olivier Gumul - Adjoint de direction on May 1, 2023
Bonjour,Merci pour votre note sur notre établissement. Nous sommes ravi que votre séjour se soit bien déroulé. Au plaisir de vous accueillir prochainement

10/10 Excellent

philippe

Stayed 1 night in Mar 2023
Response from Olivier on Apr 7, 2023
Bonjour Philippe,Merci pour votre note sur notre établissement. Nous sommes ravi que vous ayez apprécié votre séjour chez Ibis . Au plaisir de vous retrouver l'ors d'une prochaine réservation. Coridialement

8/10 Good

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Olivier Gumul - Adjoint de direction on Feb 10, 2023
Bonjour Sylvie,Merci d'avoir laissé une notre positive sur notre établissement . Au plaisir de vous accueillir prochainement .

8/10 Good

Jerome

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Equipe sympathique, chambre assez calme, parking un peu juste, mais qui a le mérite d'exister. pour le standing et le tarif, Il manque peut être une bouloir dans la chambre et une bouteille d'eau. Sinon je conseille vivement
Stayed 2 nights in Jan 2023
Response from Olivier Gumul - Adjoint de direction on Feb 3, 2023
Bonjour Jerome,Merci pour ce commentaire concernant notre établissement. Nous sommes ravis que tout ce soit bien déroulé . Sachez que nous prêtons des bouilloires sur demande à la réception . Les bouteilles d'eau sont disponible au bar uniquement car ceux ci ne sont pas inclus dans la prestation de la chambre . Au plaisir de vous accueillir de nouveau ! a bientôt !

10/10 Excellent

Didier

Stayed 1 night in Jan 2023
Response from Olivier on Jan 12, 2023
Bonjour Didier,Nous vous remercions de l'avis laissé pour notre établissement . Nous sommes ravi que votre séjour se soit bien déroulé et se serait avec plaisir de vous accueillir de nouveau l'ors d'un prochain séjour .Cordialement

8/10 Good

Delphine

Stayed 1 night in Dec 2022
Response from Olivier on Jan 12, 2023
Bonjour DelphineNous vous remercions de l'avis laissé pour notre établissement . Nous sommes ravi que votre séjour se soit bien déroulé et se serait avec plaisir de vous accueillir de nouveau l'ors d'un prochain séjour .

8/10 Good

Emilie

Stayed 1 night in Dec 2022
Response from Olivier on Jan 12, 2023
Bonjour Emilie,Nous vous remercions de l'avis laissé pour notre établissement . Nous sommes ravi que votre séjour se soit bien déroulé et se serait avec plaisir de vous accueillir de nouveau l'ors d'un prochain séjour .Cordialement

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Aymeric Bruyère Hermant, Adjoint de Direction on Dec 16, 2022
Cher Christophe,Un immense merci pour votre note qui nous est fort agréable et encourageant.Au plaisir de vous revoir à ValenciennesCordialement

10/10 Excellent

Hélène

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Aymeric Bruyère Hermant, Adjoint de Direction on Dec 16, 2022
Chère Hélène,Un immense merci pour votre note qui nous est fort agréable et encourageant.Au plaisir de vous revoir à ValenciennesCordialement