Bar (on property)

Reviews of Mayan Monkey Tulum

3 out of 5
Mayan Monkey Tulum
Av. Coba, Tulum, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 95 out of 158 reviews" "
Rating 8 - Good. 26 out of 158 reviews" "
Rating 6 - Okay. 10 out of 158 reviews" "
Rating 4 - Poor. 14 out of 158 reviews" "
Rating 2 - Terrible. 13 out of 158 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Mayan Monkey on Apr 25, 2024
Hello Shawna,We hope you enjoyed your stay, we look forward to seeing you soon!

4/10 Poor

brandon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. The property seems to be well kept. Breakfast was terrible. But it’s loud, like techno music at 1230 in the morning loud. The crowd is very young. I’d recommend this place anyone UNDER 30.
Stayed 2 nights in Mar 2024
Response from Mayan Monkey on Mar 31, 2024
Hello Brandon,We appreciate your feedback and we will redirect it to the corresponding areas.Although we are a party hotel, we'll keep working hard to improve everyone's experience and maintain the quiet zones free of noise for those who prefer a calmer environment.We hope to see you again!

2/10 Terrible

LATRICE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mayan Monkey on Mar 26, 2024
Dear Latrice,We are sorry to hear we didn’t exceed your expectations during your stay with us. We will keep working hard to become better every day.

2/10 Terrible

Kamaldeep

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is based on my personal experience. I never stayed in a hostel before this. First and foremost, power goes out frequently and breakfast can be delayed so if you have an excursion then plan ahead. Rooms aren't as spacious for the 12 bunk beds that are in there. I liked the lockers and was happy about that. Sink was tight. There was 2 toilets and 2 showers. AC was broken here and there. Lastly, there was an incident with a man assaulting a woman on the property. People saw. The managers did not do anything nor was the police called. The man who attacked left the property the same day so he didn't get caught. Food at the property isnt that good except for breakfast. The rest of the restaurants you have to walk to. You get what you pay for.
Response from Mayan Monkey on Mar 23, 2024
Hello Kamaldeep,We are sorry to hear we didn’t exceed your expectations during your stay with us. We will keep working hard to become better every day. We appreciate the time you took to share your comments.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay .. would love to stay again!
Stayed 4 nights in Feb 2024
Response from Mayan Monkey on Mar 1, 2024
Hello Joseph,Thank you so much for your comments, we are pleased to know that you enjoyed Mayan Monkey experience! We hope to serve you again very soon!

10/10 Excellent

Armando

Stayed 2 nights in Feb 2024
Response from Mayan Monkey on Mar 20, 2024
Hola Armando,¡Gracias por la puntuación! Será un placer atenderte nuevamente.

10/10 Excellent

Jedrik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean location
Stayed 2 nights in Dec 2023
Response from Mayan Monkey on Jan 22, 2024
Hello Jedrik,Thanks for the recommendation, it will be a pleasure to assist you again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024
Response from Mayan Monkey on Jan 16, 2024
Hello,Thanks for the recommendation, It will be a pleasure to assist you again.

10/10 Excellent

MERT KAAN

Travelled with group
One of the best hostels in Tulum
Stayed 2 nights in Dec 2023
Response from Mayan Monkey on Jan 8, 2024
Hello Mert,Thank you so much for your comments, we are pleased to know that you enjoyed Mayan Monkey experience! We hope to serve you again very soon!

6/10 Okay

Meeta

Stayed 2 nights in Dec 2023
Response from Mayan Monkey on Dec 22, 2023
Hello Meeta,We will keep working hard to become better every day. We appreciate the time you took for this review.

8/10 Good

Misato

Stayed 1 night in Dec 2023
Response from Mayan Monkey on Dec 22, 2023
Hello Misato,Thank you for your rating! It will be a pleasure to serve you again.

10/10 Excellent

Roberto

Stayed 7 nights in Oct 2023
Response from Mayan Monkey on Nov 1, 2023
Hola Roberto,¡Gracias por la puntuación! Será un placer atenderte nuevamente.

10/10 Excellent

Amanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Nearby road construction is a pain but the Hostel itself is in a great condition. You have to compete with construction trucks and Taxis for parking spots.
Stayed 5 nights in Aug 2023
Response from Mayan Monkey on Aug 24, 2023
Hello Amanuel,We're sorry for the inconveniences and external factors that ruined your stay. We offer you an honest apology as part of all the Mayan Monkey staff. We appreciate your comments and review so we can give the best stay possible.

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Long walk from other areas for tourists in Tulum
Stayed 3 nights in Aug 2023
Response from Mayan Monkey on Aug 14, 2023
Hello Liam,Thank you for staying with us, we are happy to know you enjoyed your experience at Mayan Monkey.We hope to see you again!

8/10 Good

Clark lemuel

Liked: Cleanliness, property conditions & facilities
Friendly staff! I love the cats lol
Stayed 3 nights in Jun 2023
Response from Mayan Monkey on Jun 15, 2023
Hello Clark,We're glad to hear you had a really good time with us! Thank you for taking the time on posting a review about your experience.

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Mayan Monkey on Jun 13, 2023
Hola Shannon,¡Gracias por la puntuación! Será un placer atenderte nuevamente.

8/10 Good

Eugene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Private room and Hostel stays available. Fridge only in the shared kitchen. Bar area live until midnight was fun party atmosphere
Stayed 1 night in May 2023
Response from Mayan Monkey on Jun 3, 2023
Hello Eugene,We are delighted to hear that you had such a great time during your stay with us. We thank you for sharing your experience with us and our community of travelers. We look forward to hosting you again soon.

10/10 Excellent

Rachel

Stayed 1 night in May 2023
Response from Mayan Monkey on May 13, 2023
Hello Rachel,Thank you so much for your comments, we are pleased to know that you enjoyed Mayan Monkey experience! We hope to serve you again very soon!

10/10 Excellent

Hasina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, very clean and beautiful. Sometimes it was hard to communicate with staff though
Stayed 4 nights in Apr 2023
Response from Mayan Monkey on Apr 19, 2023
Hello Hasina,Thank you so much for your comments, we are pleased to know that you enjoyed Mayan Monkey experience! We hope to serve you again very soon!

8/10 Good

Takima

Liked: Cleanliness, amenities, property conditions & facilities
My 1st time staying at a hostel hotel. I'd stay again! Breakfast was included and pleasing. I'd wish the kitchen was open 24hrs.
Stayed 2 nights in Apr 2023
Response from Mayan Monkey on Apr 18, 2023
Hello Takima,Thank you very much for posting a review of your visit, we appreciate the time you took on sharing your experience. We feel very pleased to know that our staff took excellent care of you and that you enjoyed our facilities and ambiance. We'll gladly share your comments with our team to give you the best experience at each visit.

6/10 Okay

Ashton

Stayed 2 nights in Mar 2023
Response from Mayan Monkey on Mar 27, 2023
Hello Ashton,We would like to know more details about your visit, it is very important to us that your experience was to your satisfaction.Greetings.

10/10 Excellent

Aaron Robert

Stayed 4 nights in Jan 2023
Response from Mayan Monkey on Mar 6, 2023
Hello Aaron,Thank you so much for taking the time to review your stay at Mayan Monkey . Your opinion is very important to us. Your positive feedback keeps us motivated to continue improving every day for our traveler community.

10/10 Excellent

Desiree

Stayed 4 nights in Jan 2023
Response from Mayan Monkey on Jan 28, 2023
Hello Desire,Thank you so much for your comments, we are pleased to know that you enjoyed Mayan Monkey experience! We hope to serve you again very soon!

2/10 Terrible

Patrick

Response from Mayan Monkey on Mar 6, 2023
Hello Patrick,We would like to know more details about your visit, it is very important to us that your experience was to your satisfaction.

10/10 Excellent

Joshua

Stayed 3 nights in Dec 2022
Response from Mayan Monkey on Jan 2, 2023
Hello Joshua,Thank you for your raiting! It will be a pleasure to assist you again.

4/10 Poor

Suneeta

Travelled with partner
Disliked: Staff & service, amenities
extremely noisy
Response from Mayan Monkey on Dec 14, 2022
Hello Suneeta,We are sorry to hear we didn’t exceed your expectations during your stay with us. We will keep working hard to become better every day. We appreciate the time you took to share your comments.

10/10 Excellent

Tornike

Response from Mayan Monkey on Apr 28, 2023
Hola Tornike,Thank you so much for your comments, we are pleased to know that you enjoyed Mayan Monkey experience! We hope to serve you again very soon!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Overall had a great experience, my only issue was the towels provided where smelly & not always available when you needed to swap it for a new one. There is often people waiting on a dry towel in the front desk area. I would stay here again & make sure to bring my own towel.
Stayed 3 nights in Oct 2022
Response from Mayan Monkey on Oct 19, 2022
Hello Nancy

6/10 Okay

Araceli

Stayed 1 night in Oct 2022
Response from Mayan Monkey on Oct 4, 2022
Hola Areceli,Lamentamos que no hayamos cumplido con tus expectativas, nos gustaría saber más acerca de tu experiencia, tus comentarios son muy importantes para nosotros.¡Buen día!

2/10 Terrible

Raul

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful place didn’t stay, I tried to call and do something never got an answer Really really bad experience
Stayed 1 night in Aug 2022
Response from Mayan Monkey on Sep 2, 2022
Hello Raul,We are very sorry that your stay fell short of expectations. We would like to know more details about your visit, it is very important to us that your experience was to your satisfaction.

8/10 Good

Juan

Stayed 6 nights in Jun 2022
Response from Mayan Monkey on Jul 8, 2022
Hola Juan, ¡Muchas gracias por compartir con nosotros tus puntuación será un placer recibirte nuevamente!

10/10 Excellent

Robin

Stayed 5 nights in Jun 2022
Response from Mayan Monkey on Jul 7, 2022
Hello Robin, Thank you very much for your recommendation, it will be a pleasure to welcome you again!

10/10 Excellent

Tomer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is clean and private rooms are well designed and very clean and comfortable Pay attention that this place is a hostel and not a regular hotel so be ready to be around Yung teens and know there is a party till 1 am every night.. We loved the place and the yoga teacher is amazing Stuff is friendly and helpful Thanks 🙏
Stayed 1 night in Jun 2022
Response from Mayan Monkey on Jul 1, 2022
Hello Tomer, We are delighted to hear that you had such a great time during your stay with us. We thank you for sharing your experience with us and our community of travelers. We look forward to hosting you again soon.

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff and clean rooms.
Stayed 1 night in Jun 2022
Response from Mayan Monkey on Jun 22, 2022
Hello Jelena, We're glad to hear you had a really good time with us! Thank you for taking the time to share your experience. Have a nice day.

10/10 Excellent

Eriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2022
Response from Mayan Monkey on May 12, 2022
Hello Eriana, Thank you for your recommendation, it was a pleasure to attend you again!

10/10 Excellent

Amanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Music was good. Enjoyed the breakfast. Enjoyed the daily Yoga classes.
Stayed 5 nights in Mar 2022
Response from Mayank Monkey on Mar 31, 2022
Thank you for staying with us Amanuel! We hope we get to see you again soon.

6/10 Okay

Alissa

Liked: Staff & service, property conditions & facilities, room comfort
Meh.
It was okay. I’ve stayed here before and it was much better last time. There were a few travelers working to live there and it had a pretty chill and homey vibe. It felt like a hostel There is a full blown staff with security now. This is a hotel, not a hostel at this point. The drinks are all US prices, you are not allowed to bring a beverage in with you. Security will make you drink it on the steps or pour it out even though you have a private room. I would have rather stayed in a real hostel than deal with the odd rules this place had. You want to get super fckd up and spend a bunch of money, have the music so loud you can’t talk to the person next to you until late hours? No problem. You want to bring a beer from the restaurant below or that you got from the store next door in with you to your private room? ABSOLUTELY not. It’s an okay place to stay if you’re 22 and trying to rage in Tulum. Otherwise find a cheaper hostel, or just book a hotel for the price. OH and my partner ended up with a super weird rash that got diagnosed as pool folliculitis back home from their murkey, dirty pool.
Stayed 3 nights in Mar 2022
Response from Mayank Monkey on Mar 31, 2022
Hi Alissa, we are sorry to hear we didn't exceed your expectations. Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. Thank you for taking the time to letting us know.

4/10 Poor

Robrecht

Stayed 2 nights in Mar 2022
Response from Mayan Monkeys on Apr 28, 2022
Hello Robrecht Thank you for sharing your comments with us. We are sorry that your stay fell short of expectations.

6/10 Okay

alanna

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property is well over hyped by the photos on the website. There are 4 floors of rooms and dorms, yet only on the ground floor is fresh drinking water (which must be used also for brushing teeth) available, this water is in a large jug which should be set on a water cooler or other dispenser but it’s not. To fill water bottles or cups you must lift and pour the incredibly heavy jug. The “kitchen” facilities are beyond the pail, a very small room with just two electric cooker rings and two small refrigerators are meant to be adequate for hundreds of guests. No personal alcohol can be consumed in the lounge area or stored in the refrigerators, it will be thrown out by staff, so be prepared to pay bar prices or take warm drinks to the beach. The free breakfast is a choice of toast and/ or fruit with yogurt, other options are available for purchase. Upside? It’s a 15 minute walk to the center of town, and a short cycle to the beach with a bike you can rent the on site. I stayed in a 12 bed all female dorm and the bunks were private and the room was well equipped with showers and toilets which were kept clean and for the price of about $20 a night USD that’s pretty good. The vibe of the place is geared towards people who think they are between 18- 24 which includes older guys who stay there to flirt with the young clientele. But it is what it is, a cheap room in an okay location.
Stayed 3 nights in Feb 2022
Response from Mayan Monkey on May 9, 2022
Hello alanna Thank you for sharing your comments with us. We are sorry that your stay fell short of expectations. We take your opinion very seriously, therefore we have shared your feedback with the correspondent department and are committed to finding solutions that improve the overall experience. Thank you for your support to the traveler community.

4/10 Poor

Oscar

Stayed 1 night in Jan 2022
Response from Mayan Monkey on May 9, 2022
Hello Oscar thank you very much for your rating :)

2/10 Terrible

Nicholas

Travelled with partner
Disliked: Staff & service, amenities
The room we were in was 201. The room was extremely noisy. The bar music was played until 1 or 2 am every night and you could hear absolutely everything. The bass from the speakers actually shook the bed. We requested to be moved to a different room several times. The stats only answer was that they were all booked up and couldn’t do anything. We were also told that extra towels were extra money and the hotel actually required me to leave a deposit if I wanted to keep my drivers license. The staff was extremely unfriendly and unhelpful. For almost $200 a night we expected a lot more out of our experience. We actually checked out early due to how unhappy with the hotel and it’s staff we were. The room was relatively clean. That is the only plus I can think of.
Stayed 6 nights in Jan 2022
Response from Mayan Monkey on May 9, 2022
Hello Nicholas Thank you for sharing your experience with us. We are very sorry to hear that your stay did not live up to your expectations. We have also already sent all your comments to each corresponding area, to solve the necessary changes in order to continue providing one of the best experiences. We are working hard to maintain and promote a culture of respect and empathy among all our guests and staff in order to provide everyone with a great experience. We thank you for taking the time to share your comments.

2/10 Terrible

Blanca

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My husband dropped his wallet and it was picked up by the yoga teacher and supposedly taken to the reception, when we went to ask everyone at reception (6 people total) states the wallet was not there. The security and a receptionist called the yoga teacher a few times to ask where the wallet was placed and she never answered the phone. Then the hotel manager offered us to wait in her office while they “looked for it” 5 minutes later after she offered an apology, the security guard walks in with my husband’s wallet. The wallet was looked through, nothing was missing but the fact that they searched the wallet, nothing was in its place, tells you the intentions they had. Horrible customer service! Nights Before this incident we went to the bar for drinks, ordered our drinks and literally 10 minutes later after watching the bar tender prepare drinks for 3 other people, we asked for ours and the bar tender said they’d forgotten to make them, at this point we cancelled the drinks and went to the room. HORRIBLE, unprofessional, dishonest. Do not book here! You will regret. They don’t even have elevators, so plan on pulling your luggage up a flight of stairs.
Stayed 5 nights in Oct 2021
Response from Mayan Monkey on May 9, 2022
Hello Blanca We take your feedback very seriously, so we have shared your comments with the appropriate department and are committed to finding solutions that will improve the overall experience. We are in the process of optimizing some of our front desk procedures to provide an exceptional service experience, we are sorry to hear that the incident with your husband's wallet has escalated, we know that the bar and restaurant staff can be inconvenienced when greeting guests, however we are improving the processes within the area so that no guest is left unsatisfied. Thank you for your support to the travel community.

10/10 Excellent

André Luís

Stayed 5 nights in Sep 2021
Response from Manager MMT on Oct 20, 2021
Gracias! Te esperamos pronto

4/10 Poor

Ashley, Ferndale

Disliked: Cleanliness, amenities, property conditions & facilities
The whole main area/pool is under major construction. There is construction noise at all hours of the day (starting at 7:30 am) only drown out by blasting music. The common area is not regularly cleaned and in the morning it’s like walking out to a dirty frat house with people passed out on the couches. The front desk staff was incompetent/rude and tried to charge me twice and didn’t answer a single one of my questions about covid tests/airport transport...don’t bother. The room itself was comfortable but for the price, issues and location I would’ve stayed somewhere else.
Stayed 3 nights in Sep 2021
Response from Mayan Monkey on May 9, 2022
Hello Ashley We want to thank you for taking the time to review your stay at Mayan Monkey. We appreciate your feedback and will redirect it to the correspondent area. We are working to improve your experience every day and hope to see you again soon.

10/10 Excellent

Leah

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
For a hostel this place is super awesome. I had a private room but I got to check out the dorms and were quaint. The staff was great and they were very accommodating. They have a bar with good priced drinks and the food is pretty decent. There is a DJ that plays every night until 12 it was a blast. Got to meet really cool people from all around the world. It was a great experience. The pool walls were a little stained but right before we left they started to remodel it. Sucks for the people staying now to have no pool not at least they are making the upgrade. They rent bikes for $150 daily which we took full advantage of. Easy walking distance to restaurants and the grocery store. 2 cenotes are within a short biking distance. We even rode to the ruins and hotel area if you up for a little longer ride. Over all great experience
Stayed 5 nights in Sep 2021
Response from Mayan Monkey on May 9, 2022
Hello Leah Thank you so much for taking the time to review your stay at Mayan Monkey, your opinion is very important to us and keeps us motivated to continue improving every day. Thank you for the recommendations you share, We look forward to welcoming you back again soon!

10/10 Excellent

Lawrence

Stayed 4 nights in Aug 2021
Response from Mayan Monkey on May 10, 2022
Hello Lawrence Thank you for the recommendation and rating, it will be a pleasure to assist you again soon!

4/10 Poor

Chris

Stayed 7 nights in Jul 2021
Response from Daniel A. on Jul 23, 2021
Thank you for you score however we would like to know more if is poisble

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2021
Response from Daniel A on Jul 15, 2021
Thank you for your rate, is anyway to know more information?

10/10 Excellent

Verified traveller

Stayed 9 nights in Jun 2021
Response from Daniel on Jul 5, 2021
Thank you for your score we hope see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. everyone that was staying there was friendly and so were all the staff. the hostel was very good for the price, if and when i come back to tulum i'm definitely coming back here.
Stayed 2 nights in Jun 2021
Response from Daniel on Jun 20, 2021
Thank you so much for your comments we hope see you back