Hello Dear Kristan, We appreciate your preference and your stay with us, we hope you had a great stay with us and that you had a great time. We hope to see you here again later. Have a wonderful day, best regards from Tulum.

Dear Russell,We are deeply honored and grateful for your kind comment and for choosing Hotel Akkúun for your stay. We are delighted that you found our location to be convenient and that our staff met your expectations, providing you with quality service and a memorable experience.We sincerely appreciate your suggestion about having a fridge and tea/coffee-making facilities in the rooms. Your feedback is invaluable to us as we continuously strive to improve and enrich our guests' experiences. We will take your suggestion seriously and consider it carefully in our effort to offer an even more comfortable and convenient stay for all our guests.We hope to have the honor of welcoming you back in the future, so you can enjoy the improvements and continue to discover all that Hotel Akkúun has to offer.With appreciation and gratitude,The Hotel Akkúun Team

Dear Chandrakanth,We hope that your stay with us has been pleasant and that it has allowed you to renew your energy to return home full of the magic it offers.Tulum.We hope to meet again in the future and make us participate in your new adventures.

Dear Cindy Belinda,On behalf of the entire team at Hotel Akkúun, we would like to express our sincerest thanks for your wonderful review and 5-star rating. We are thrilled to know that your stay with us was so enjoyable and that both our bar staff and front desk were able to contribute to making your experience unforgettable.We are particularly glad that you enjoyed the freshness of our food and the kindness of our team. We work hard to provide the highest quality service and comments like yours motivate us to continue improving every day.It is an honor to know that you plan to visit us again. We will be waiting for you with open arms to offer you another exceptional stay at Hotel Akkúun.Once again, thank you for your preference and for taking the time to share your experience. See you soon!Sincerely,The Team at Hotel Akkúun

Dear Carlos,Thank you sincerely for taking the time to share your experience at Hotel Akkúun. We are very sorry to hear that your stay did not meet your expectations and appreciate your feedback, as it provides us with an opportunity to improve.We would like to clarify that at Hotel Akkúun, we have deliberately chosen not to provide televisions in our rooms. We strongly believe in the beauty and charm of the surrounding nature, and our focus is on offering a tranquil and relaxing environment where the sea and nature are the main attractions. This decision has been well received by most of our guests, who appreciate the opportunity to disconnect and enjoy the natural setting.Regarding WiFi, we typically offer a very good service, and we deeply regret that you experienced difficulties during your stay. We will ensure to review and improve this aspect immediately. As for the air conditioning, we have expert staff available to resolve any issues promptly. We apologize for the unfavorable experience and assure you that this is not the standard of our service.Furthermore, as you mentioned, our rooms do not have telephones, which is a characteristic of our hotel. We always encourage our guests to review the amenities and services we offer before arrival, to ensure that Hotel Akkúun is the perfect fit for their needs and expectations.We appreciate your choice to stay with us and hope that in the future we can have another opportunity to provide you with an experience more in line with the qualities we value and promote at Hotel Akkúun.Sincerely,The Team at Hotel Akkúun

Dear Benedetto,We sincerely regret that your experience at Akkúun did not meet your expectations. We appreciate the time you took to share your impressions and want to address your concerns.Regarding the noise, we understand that this aspect may have disturbed your stay. Although some factors are beyond our control, we are committed to finding solutions to ensure the comfort of our guests.As for the breakfast service, we would like to clarify that while we offer this service within our facilities, the restaurant operates as an independent entity from the hotel. We regret any misunderstanding or inconvenience this may have caused and will take your feedback to improve the communication of this information to our future guests.We strive to provide exceptional service and regret that on this occasion we did not live up to our own quality standards. We appreciate your honesty and will use your comments as an opportunity to improve.We hope to have the opportunity to demonstrate the high standards of hospitality and service that characterize Akkúun in a future stay.Sincerely,The Akkúun Team

Dear Chrisoula,We deeply regret to read that your experience at the Akkúun Hotel did not meet your expectations, and we thank you for taking the time to provide us with your rating.Your feedback is extremely important to us as it helps us to improve our services. We would like to better understand the issues you encountered during your stay so we can adequately address them. If you could, we would appreciate it if you could contact us directly to discuss your experience in detail.We strive to provide exceptional service to all our guests, and we regret that we did not meet your expectations on this occasion. Please accept our sincerest apologies.We hope to have the opportunity to welcome you back to the Akkúun Hotel to provide you with an improved experience.Best regards,The Akkúun Hotel Team

Thank you very much Christien!we are so glad you had a good time here with us at the hotel, were looking forward to host you back again.kind regards from the Caribbean

Hello Mr. Bond, thank you for your comments, them help us to improve our service everyday. Sorry we couldn't fixed the hot water issue during your short stay, but your comments helped us to indetify the problem and fix it. About the door that you broke on NYE we have the evidence that the cristal of the door broked because of a wrong handling of the door and you recognized that and accepted to paid it.We hope that you got a nice back home and a wonderful new year.Kind Regards,Akkuun Front Desk

Hello Dane, thanks for your review, we are very glad that to you liked and enjoyed your time with us.Also thanks for your comments, we'll share it with the management to put hands on it.Hope to see you soon!

Dear Rodrigo,We are so sorry to hear about that at this moment, we have strict stadarts of cleaning, we apreciate your observations, and we would have been delighted if you commented us that during your stay, to give you a better service.about the payment of your orders we have to notify you that during youir check out we told you about the tickets that you checked and signed, so agree with all your orders and it was all ok with that.Once Again, we apologies for all the inconvenience that passed with us, hopping see you again if you give a chance to make it better for you.Kind RegardsAkkuun Tulum.

Hi Dear Mercedes we appreciate your reply, thanks for stay with us. Greetings!!!

Mateo we are glad that you had a unique expirience during your stay! Warm regards from Akkuun!

NO SHOW this guest did not made a check in at property, we don´t have any record from the stay

Estimado Jhonatan, Fue un placer para todo nuestro staff recibirte en tus vacaciones, esperamos que haya sido una magnífica estancia.Te estaremos esperando en tus próximas vacaciones

Dear Simon,We sincerely appreciate you taking the time to rate us. We are deeply sorry that your experience at Hotel Akkúun did not meet your expectations, as reflected in your rating of 2 out of 10.We are constantly striving to improve, and your feedback is crucial for us. We would like to invite you to share more specific details about your stay so that we can better understand the areas where we need to improve. Your specific comments will help us provide a much more satisfactory experience in future visits.We hope to have the opportunity to welcome you again and exceed your expectations.Sincerely,The Hotel Akkúun Team.

Estimada Vivian,Ante todo, queremos agradecerle sinceramente por tomarse el tiempo de compartir su experiencia con nosotros en el Hotel Akkúun. Lamentamos profundamente los inconvenientes que experimentó debido a la inexactitud en nuestra localización en Google Maps. Comprendemos cómo esta situación pudo haber afectado negativamente su experiencia de llegada y por ello queremos extender nuestras más sinceras disculpas.Nos complace informarle que el problema de localización ya ha sido corregido con Google Maps para asegurar que futuros huéspedes lleguen a nuestro establecimiento sin contratiempos. Valoramos profundamente su retroalimentación ya que es crucial para nosotros identificar áreas de mejora y tomar las acciones correspondientes para optimizar la experiencia de todos nuestros visitantes.A pesar de este inconveniente inicial, esperamos que haya disfrutado de las demás comodidades y servicios que nuestro hotel ofrece. Nos esforzamos por brindar una estancia placentera y memorable a todos nuestros huéspedes, y nos encantaría tener la oportunidad de recibirle nuevamente en el futuro para demostrarle los altos estándares de servicio y hospitalidad que caracterizan al Hotel Akkúun.Por favor, no dude en contactarnos directamente para su próxima reserva; estaremos más que felices de asegurar una experiencia sin contratiempos y verdaderamente satisfactoria desde su llegada hasta su partida.Gracias nuevamente por su valioso comentario. Le deseamos lo mejor en sus futuros viajes.Atentamente,El equipo de Hotel Akkúun

Thank you for ytou preference and you visit, this is your second home, my best regarts.