Terrace/patio
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Reviews of Toronto North Travellers Home

2 out of 5
Toronto North Travellers Home
332 Cook Road, Toronto, ON

Reviews

5.4
Rating 10 - Excellent. 81 out of 365 reviews" "
Rating 8 - Good. 41 out of 365 reviews" "
Rating 6 - Okay. 51 out of 365 reviews" "
Rating 4 - Poor. 48 out of 365 reviews" "
Rating 2 - Terrible. 144 out of 365 reviews" "

5.4/10

Cleanliness

5.2/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nkurikiyinka

Stayed 2 nights in Apr 2024
Response from May on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Godfred

Stayed 4 nights in Apr 2024
Response from May on May 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Oluwabusayo MORENIKEJI

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 3 nights in Mar 2024
Response from May on Apr 29, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Tembeik

Disliked: Staff & service, property conditions & facilities
I was present 20 minutes before my checkin time of 3 pm. I callled the host , he said he was going to send me text message on what to do next. I was infront of the building for more than 1 hour after checkin time waiting for directions to no avail. I had to leave in frustration, not knowing where to go. Until now , almost 12 midnight, he hasn’t contacted me. It’s really bad, keeping me stranded on the streets of Toronto under the cold.
Stayed 1 night in Apr 2024
Response from May on Apr 21, 2024
there is a few phone number on the door, you can contact then any one. not just waiting. thanks for letting us know, I will forward the information to the manager

10/10 Excellent

Michelle

Business traveller
It’s convenient
Stayed 1 night in Apr 2024
Response from May on Apr 13, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Nathan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a student dormitory. Extremely noisy and not safe. No front desk thus noone to talk to. Fridge micro dirty and broken. No street parking. No service whatsoever i.e. you take your own garbage etc. Motels have a better service. Should be delisted from expedia. This ABSOLUTELY NOT A HOTEL OF ANY SORT!!
Stayed 4 nights in Apr 2024
Response from May on Apr 10, 2024
thanks for letting us know, I will forward the information to the managerWe're sorry you were unhappy - we'll work hard to fix the issue you experienced.

2/10 Terrible

Jatinder

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Stayed 3 nights in Apr 2024
Response from May on Apr 10, 2024
thanks for letting us know, I will forward the information to the managerWe're sorry you were unhappy - we'll work hard to fix the issue you experienced.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner and workers are so kind... Especially Maria. They are very accommodating to different needs and very kind to all people ☺️
Stayed 2 nights in Mar 2024
Response from May on Apr 3, 2024
Thanks for your review. have a wonderful day!

6/10 Okay

Christopher

Stayed 1 night in Mar 2024
Response from May on Apr 21, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Nick

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is absolutely disgusting. The people running it only care about money. It is filled with university students that stay up and walk around all night long. I’d rather spend the extra money and go to someplace nice clean and safe.
Stayed 1 night in Mar 2024
Response from May on Mar 25, 2024
thanks for letting us know, I will forward the information to the manager

2/10 Terrible

Husanpreet

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and services just a formality after changing extra 14 dollars for service
Stayed 1 night in Mar 2024
Response from May on Mar 14, 2024
thanks for letting us know, I will forward the information to the manager

2/10 Terrible

Ronnel

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No parking
Stayed 4 nights in Feb 2024
Response from May on Mar 7, 2024
we have parking, but need pay parking fee.

6/10 Okay

Rrenato Jr

good
Stayed 1 night in Feb 2024
Response from May on Feb 27, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jovanpreet

Disliked: Staff & service, amenities, property conditions & facilities
i got parking ticket, no one provided me the instructions for parking
Stayed 1 night in Feb 2024
Response from May on Feb 23, 2024
sorry to hear that, you should ask where is the parking spot or see the parking sigh when you park.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very kind and helpful
Stayed 1 night in Feb 2024
Response from May on Feb 19, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Emmanuel

Stayed 1 night in Feb 2024
Response from May on Feb 23, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Laura

Stayed 4 nights in Feb 2024
Response from May on Feb 19, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Vanessa

Disliked: Amenities
The room was always cold . I had to sleep with layers of clothing to keep warm . My nose was freezing . The bed is not comfortable at all . The only good thing its affordable to stay but overall it needs more work to do to make thr experience a 5 stars
Stayed 5 nights in Feb 2024
Response from May on Feb 16, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Annie, Sudbury

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would be ashamed to ask money for such a dirty place. There was vomit in the stairs at front door when we arrived and it was still there when we left around 10:45am. They asks to remove your shoes which is normal but they don’t clean the floor so I had to walk in dirt. The shower had not been cleaned, there was a pair of someone socks in the room so they did not even go around to make sure there was no items left from previous guest. The bed was against a window curtain that was totally gross, they should at least do the basic cleaning. And i had to go walk in puddles of mud to put my garbage in a bin in the backyard (isn’t it housekeeping job?) The bins were overflowing so the person who is responsible to clean the place does not bring the bins out to be picked up by the city. And the « cleaning » lady entered the room around 10:30 am as I was picking up my stuff without even knocking at the door. Did not apologized when I told her I was not ready. Check-out is at 11am. I had to go move the car before 8am and every hours after or risk a fine. Advertisement says there is parking but when you get there you are not allowed to use it. They provided no information on how to get inside and which room is yours until you call them and they don’t answer the phone. I had to contact Expedia customer service to have assistance to get my room and key code. They are rude. That was the worst experience I ever had.
Stayed 1 night in Feb 2024
Response from May on Feb 13, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Vanessa

Stayed 2 nights in Feb 2024
Response from May on Feb 16, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Jack

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible, this is a college dorm room . My bathroom was unclean , I found blood on the fall . The floor boards loose , a used toilet seat on the private balcony, broken furniture and to top it off people scream till 1am I tried contact the 'front desk' (masking tape with a number written on it ) but no response at all Avoid completely I have added a claim to this property and will be adding my photos to google review and to Expedia social account . If I could give 0 I would I feel like I need a shot after staying here
Response from May on Feb 13, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Saika

Stayed 1 night in Feb 2024
Response from May on Feb 13, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Ronnel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Jan 2024
Response from May on Feb 13, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Melodie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Très peu accueillant! Endroit peu sécure et peu d'intimité.
Stayed 1 night in Jan 2024
Response from May on Feb 13, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Adrian

Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from May on Feb 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

MAN LUN JEFFERY

Stayed 1 night in Jan 2024
Response from May on Feb 13, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Andri, Oshawa

Business traveller
Liked: Cleanliness, staff & service
Stayed for a night. Experienced no noise after 10.30pm. No issues with check in or out. Spoke with someone, no issues. Will book again.
Stayed 1 night in Jan 2024
Response from May on Feb 13, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Jinky

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from May on Feb 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Erick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything went very well, the host was very kind in welcoming us and giving us directions to the place. The place is well connected with the Union Station (1). The journey is long, but for the price, it's fine.
Stayed 3 nights in Dec 2023
Response from May on Feb 13, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Gõpal

Disliked: Cleanliness, staff & service, property conditions & facilities
It didnt meet the expectation and it wasnot even worth the money. Also less materials available inside the room tht made us inconvinent to stay.
Stayed 1 night in Dec 2023
Response from May on Feb 13, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Murat

Disliked: Cleanliness
There is no light in tu
Stayed 1 night in Dec 2023
Response from May on Feb 13, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Enoch

Stayed 1 night in Dec 2023
Response from May on Feb 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Margaret

Stayed 1 night in Nov 2023

2/10 Terrible

David

Travelled with group
Disliked: Staff & service, amenities
What did i like lets poor service I called no one answer when i came All i got was answering machine Not a place i wouldn't recommend to no one They messed up
Stayed 1 night in Nov 2023
Response from May on Dec 1, 2023
after 2 am our office closed ann no one answer the phone, sorry for it

10/10 Excellent

Adeniyi

Liked: Staff & service
Stayed 7 nights in Nov 2023

6/10 Okay

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Other tenants and the staff were respectful. The place was clean.
Stayed 2 nights in Nov 2023
Response from May on Nov 30, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Iyad

Stayed 1 night in Nov 2023
Response from May on Feb 13, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Ralph

Disliked: Cleanliness, staff & service, amenities
Nothing
Stayed 1 night in Nov 2023
Response from May on Nov 29, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Muhammad, Carlisle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Miss communication
Response from May on Nov 28, 2023
Thanks for your review. have a wonderful day!

10/10 Excellent

Saad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from May on Nov 20, 2023
Thanks for your review. have a wonderful day!

2/10 Terrible

tony

Nothing there was no TV there was a hole in the wall above the bed that somebody punched the neighbour was constantly talking. All night came through like he was sitting in the same room. It was horrible. Even the windows didn’t have handles on them.
Stayed 2 nights in Nov 2023
Response from May on Nov 20, 2023
thanks for letting us know, I will forward the information to the manager

6/10 Okay

Behrooz

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
it was clean. just a bit noisy But it was cold. Also no soap / shampoo in the bath
Stayed 1 night in Nov 2023
Response from May on Nov 14, 2023
thanks for letting us know, I will forward the information to the manager

10/10 Excellent

Cordelia

Liked: Cleanliness, staff & service, property conditions & facilities
Just somewhere to stay at the end of the night until morning. Just a bed and a bathroom. Sufficient and clean.
Stayed 1 night in Oct 2023
Response from May on Oct 26, 2023
Thanks for your review. have a wonderful day!

6/10 Okay

Brock

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t really understand the owner, home was dirty. Room was dirty, however the sheets did look clean. My room had a bed, a microwave and a toilet, sink. Area was nice. 2 or 3 out of 5. Cheap price too though.
Stayed 2 nights in Oct 2023
Response from May on Oct 22, 2023
thanks for letting us know, I will forward the information to the manager

2/10 Terrible

Manouchehr

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Mattress were awful and noisy
Stayed 2 nights in Oct 2023
Response from May on Oct 17, 2023
thanks for letting us know, I will forward the information to the managerWe're sorry you were unhappy - we'll work hard to fix the issue you experienced.

2/10 Terrible

Festus

Stayed 2 nights in Oct 2023
Response from May on Nov 14, 2023
thanks for your review

2/10 Terrible

Jason

Stayed 1 night in Sep 2023
Response from May on Oct 12, 2023
Thanks for your review. have a wonderful day!

6/10 Okay

Qadir

No parkin
Stayed 1 night in Oct 2023
Response from May on Oct 10, 2023
thanks for letting us know, I will forward the information to the manager

2/10 Terrible

Chiachi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn't feel safe being in the room
Stayed 2 nights in Oct 2023
Response from May on Oct 10, 2023
thanks for letting us know, I will forward the information to the manager

6/10 Okay

Warren

Stayed 1 night in Sep 2023
Response from May on Oct 10, 2023
Thanks for your review. have a wonderful day!