Title: Crowne Plaza Toluca Lancaster by IHG - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Crowne Plaza Toluca Lancaster by IHG Escape to an urban oasis where relaxation meets productivity. ## Photo gallery for Crowne Plaza Toluca Lancaster by IHG ![Restaurant - Crowne Plaza Toluca Lancaster by IHG (Toluca)](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/ad9df8a2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Suite, 1 King Bed - Crowne Plaza Toluca Lancaster by IHG (Toluca)](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/8075db0b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Crowne Plaza Toluca Lancaster by IHG (Toluca)](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/79c1aee6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Crowne Plaza Toluca Lancaster by IHG (Toluca)](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/2df25a3c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite, 1 Bedroom - Crowne Plaza Toluca Lancaster by IHG (Toluca)](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/8164f11d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In the heart of the business district, Crowne Plaza Toluca Lancaster offers a luxurious retreat with modern comforts and personalized services. Enjoy free in-room WiFi, unwind at the 24-hour health club or treat yourself to a rejuvenating spa treatment. The hotel also features dry cleaning/laundry services for your convenience. ## Reviews 8.8 Excellent ## Popular amenities - Spa - Parking included - Free WiFi - Restaurant - Air conditioning - Gym ## Room options ### Check availability for these dates Tonight [Dec. 22 - Dec. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=560787&PinnedHotelID=560787&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=560787&PinnedHotelID=560787&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 23 - Dec. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=560787&PinnedHotelID=560787&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=560787&PinnedHotelID=560787&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=560787&PinnedHotelID=560787&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=560787&PinnedHotelID=560787&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=560787&PinnedHotelID=560787&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=560787&PinnedHotelID=560787&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 11 of 11 rooms ### View all photos for Standard Room, 1 King Bed (Low Floor) ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/3565ffd5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed (Low Floor) 10.0 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Hair dryer Private bathroom Coffee/tea maker Minibar Cable/satellite channels Desk - 215 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Premium Room, 1 King Bed ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/9d106700.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Hair dryer Private bathroom Coffee/tea maker Minibar Cable/satellite channels Desk - 215 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, Accessible ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/9d106700.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Accessible ### Highlights Soundproofed Air conditioning Hair dryer Private bathroom Coffee/tea maker Minibar Cable/satellite channels Desk - 215 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds ![Standard Room, 2 Double Beds](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/91dffd52.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds 9.6 Exceptional 8 reviews ### Highlights Soundproofed Air conditioning Hair dryer Private bathroom Coffee/tea maker Minibar Cable/satellite channels Desk - 237 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Premium Room, 2 Queen Beds ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/w1605h1038x0y3-bc05b8fc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Queen Beds ### Highlights Soundproofed Air conditioning Hair dryer Private bathroom Coffee/tea maker Minibar Cable/satellite channels Desk - 215 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Suite ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/cca09736.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Soundproofed Air conditioning Hair dryer Private bathroom Coffee/tea maker Minibar Cable/satellite channels Desk - 215 sq ft - Sleeps 2 - 1 Twin Bed ### View all photos for Standard Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/30d90de9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Hair dryer Bathrobes Private bathroom Coffee/tea maker Minibar Cable/satellite channels - 215 sq ft - Sleeps 2 - 1 Twin Bed ### View all photos for Suite, 1 Bedroom ![Room amenity](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/1cafc992.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom ### Highlights Separate dining area Soundproofed Air conditioning Hair dryer Bathrobes Private bathroom Coffee/tea maker Minibar - 258 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite, 1 King Bed ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/3565ffd5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed 8.0 Very good 2 reviews ### Highlights Soundproofed Air conditioning Hair dryer Bathrobes Private bathroom Coffee/tea maker Minibar Cable/satellite channels - 237 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Suite, 1 Bedroom ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/3565ffd5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Hair dryer Bathrobes Private bathroom Coffee/tea maker Minibar Cable/satellite channels - 215 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/570000/560800/560787/9d106700.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 7.0 Good 2 reviews ### Highlights Soundproofed Air conditioning Hair dryer Bathrobes Private bathroom Coffee/tea maker Minibar Cable/satellite channels - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FToluca-Hotels-Crowne-Plaza-Toluca-Lancaster.h560787.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FToluca-Hotels-Crowne-Plaza-Toluca-Lancaster.h560787.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.28604%2C-99.57423&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=66k1VdpXzWI6kw09XKRoTGQx79w=) Paseo Tollocan Oriente No 750, Toluca, MEX, 52170 #### What's nearby - Plaza Sendero Toluca \- 2 min drive \- 2.7 km - Town Square Metepec \- 8 min drive \- 6.4 km - Galerias Metepec Shopping Center \- 12 min drive \- 15.1 km - Paseo de la Reforma \- 51 min drive \- 51.4 km - Auditorio Nacional \- 57 min drive \- 74.7 km #### Getting around - Metepec Station - 16 min walk - Toluca, Estado de Mexico (TLC-Toluca Intl.) - 13 min drive #### Restaurants - ‪McDonald's - ‬2 min walk - ‪La Tromperia Tollocan - ‬2 min walk - ‪Tacos Gigantes "La Güera - ‬5 min walk - ‪Fisher's Toluca - ‬6 min walk - ‪Cambalache - ‬8 min walk ## About this property ### Crowne Plaza Toluca Lancaster by IHG Upscale hotel near Galerias Metepec Shopping Center At Crowne Plaza Toluca Lancaster by IHG, you can look forward to a grocery/convenience store, a terrace, and dry cleaning/laundry services. Treat yourself to a facial, a massage, or a body treatment at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour health club. You'll also enjoy the following perks during your stay: - Free self parking - Buffet breakfast (surcharge), a free area shuttle, and 1 meeting room - Tour/ticket assistance, a billiards/pool table, and an elevator Room features All 113 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - Cable channels, coffee/tea makers, and daily housekeeping ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/2000000/1390000/1387300/1387232/9913e0e1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DoubleTree by Hilton Toluca Toluca - Pool - Hot tub - Parking included - Free WiFi 8.6 Excellent 380 reviews CA $153 CA $183 total includes taxes & fees Jan 1 - Jan 2, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=1387232&PinnedHotelID=1387232&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/11000000/10120000/10117800/10117766/ded1564b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta del Rey Hotel Toluca - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 439 reviews CA $153 CA $183 total includes taxes & fees Dec 23 - Dec 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=10117766&PinnedHotelID=10117766&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/6000000/5420000/5415000/5414946/9a8b7c59.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard Toluca Tollocan Toluca - 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Breakfast included - Pet friendly - Parking included - Free WiFi 9.2 Wonderful 792 reviews CA $97 CA $117 total includes taxes & fees Jan 11 - Jan 12, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=4427799&PinnedHotelID=4427799&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/4000000/3300000/3297000/3296924/3e3bb980.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Inn La Muralla Metepec Metepec - Pool - Breakfast included - Spa - Pet friendly 9.6 Exceptional 427 reviews CA $108 CA $132 total includes taxes & fees Dec 28 - Dec 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=3296924&PinnedHotelID=3296924&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room King](https://images.trvl-media.com/lodging/1000000/520000/519100/519033/2f83cdbe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Toluca Tollocan Toluca - Pool - Parking included - Free WiFi - 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Air conditioning 8.8 Excellent 866 reviews CA $73 CA $88 total includes taxes & fees Jan 15 - Jan 16, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=200083&PinnedHotelID=200083&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/7000000/6460000/6453700/6453610/8fbeaefa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Hotel & Convention Center Toluca Toluca - Pool - Pet friendly - Parking included - Free WiFi 8.6 Excellent 837 reviews CA $98 CA $118 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=6453610&PinnedHotelID=6453610&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free area shuttle up to 10 km - Free self parking on site - Limited onsite self parking ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: MXN 270 for adults and MXN 270 for children - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - 24-hour health club - Billiards/pool table - Full-service spa - Sauna - Steam room - TV in common areas ### Family friendly - Free area shuttle - Grocery/convenience store - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Grocery/convenience store - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 24-hour business center - Computer station - Conference center (3,907 square feet of space) - Meeting room ### Outdoors - Terrace ### Full-service spa - Facials - Massage - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Elevator - Wheelchair accessible (may have limitations) ### More - 4 floors - Banquet hall ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - Cable/satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Minibar ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Early check-in subject to availability Early check-in fee: MXN 800 Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: MXN 800.00 ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 270 for adults and MXN 270 for children - Early check-in fee: MXN 800 (subject to availability) - Late check-out fee: MXN 800.00 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Crowne Plaza Lancaster Crowne Plaza Lancaster Hotel Crowne Plaza Lancaster Hotel Toluca Crowne Plaza Lancaster Toluca Crowne Plaza Toluca Crowne Plaza Toluca Lancaster Lancaster Toluca Crowne Plaza Lancaster Toluca Hotel Toluca Crowne Plaza Toluca Lancaster Hotel ## Frequently asked questions ### Is Crowne Plaza Toluca Lancaster by IHG pet-friendly? ### How much does it cost to stay at Crowne Plaza Toluca Lancaster by IHG? ### How much is parking? ### What time is check-in at Crowne Plaza Toluca Lancaster by IHG? ### What time is check-out at Crowne Plaza Toluca Lancaster by IHG? ### Where is Crowne Plaza Toluca Lancaster by IHG located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Crowne Plaza Toluca Lancaster by IHG Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.0 Location ### 9.0 Staff & service ### 8.4 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 181 8 - Good 81 6 - Okay 12 4 - Poor 5 2 - Terrible 15 ## Reviews ### 10/10 Excellent #### Agustín Dec 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Quiet, clean, good service ##### Agustín Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Christopher Sep 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked the food at the restaurant and the service. ##### Christopher Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Cesar Sep 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelent ##### Cesar Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Kurian Apr 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great inside ##### Kurian Stayed 4 nights in Apr 2025 ### 8/10 Good #### Juan Jun 28, 2025 Liked: Cleanliness, staff & service Disliked: Room comfort The music was very loud, so from the room you can rest comfortably ##### Juan Stayed 1 night in Jun 2025 ### 8/10 Good #### rodrigo Dec 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Reception people was good & polite ##### rodrigo Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Kurian Mar 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very good ##### Kurian Stayed 4 nights in Feb 2025 ### 8/10 Good #### Kurian Jun 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Outside is not good ##### Kurian Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### KURIAN Jul 24, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The best staff ##### KURIAN Stayed 4 nights in Jul 2023 ### 10/10 Excellent #### Alejandro Dec 6, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelent service ##### Alejandro ### 10/10 Excellent #### Harold Sep 6, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Price, location and condition, very convenient. Thank you ##### Harold Stayed 1 night in Sep 2023 ### 8/10 Good #### Archivaldo Jun 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities clen and nice ##### Archivaldo Stayed 1 night in Jun 2023 ### 8/10 Good #### timothy Mar 24, 2024 Liked: Cleanliness, staff & service, room comfort #### Not bad Nice big room. Comfortable. ##### timothy Stayed 1 night in Mar 2024 ### 8/10 Good #### ernesto Jul 4, 2023 Liked: Cleanliness, staff & service, property conditions & facilities a ##### ernesto Stayed 2 nights in Jun 2023 ### 2/10 Terrible #### KURIAN May 15, 2023 Liked: Amenities, property conditions & facilities Disliked: Staff & service The staff was not good ##### KURIAN Stayed 7 nights in May 2023 ### 4/10 Poor #### Gloria Jan 1, 2023 Liked: Cleanliness Disliked: Staff & service The hotel is located next to a noisy freeway, then at one of the corners is a "sex shop", and the neighborhood felt unsafe. In addition, there were no towels in the room, and the water at the bathroom sink splashed everywhere making our clothes wet. Finally, the front desk staff was rude to us upon our arrival. ##### Gloria ### 6/10 Okay #### Dalila Feb 26, 2024 Disliked: Staff & service People at the front desk don't go above and beyond to accommodate patients. We got there earlier to check in and they made us wait until the check in time. many hours. ##### Dalila Stayed 1 night in Feb 2024 ### 2/10 Terrible #### Ariana Jan 2, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We always stay at this hotel as it's the closest to my sister's home in Toluca. This time, we requested a date change from Dec 24 to Dec 25\. According to Expedia, the hotel management agreed to the change without penalties and made the respective notes manually but by the time we arrived on Dec 25 at 10 pm they said they had no records of the change and the manager was not aware at all. Interestingly, their front desk person did say she received the call from Expedia and directed them to management. At this point, the hotel didn't offer any options but to make a new reservation at their current rate. Since we couldn't afford that, we drove back home two hours away, at 11 pm on Christmas. This is not the first time we have had issues with management here, a year ago $700 USD disappeared from the hotel room and the manager did not provide any support or help to find the person responsible. Be careful! Their customer service is the worst. ##### Ariana Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Cristina Dec 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo muy bien ##### Cristina Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Cristina Nov 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo excelente ##### Cristina Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Jorge Oct 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Muy amplias las habitaciones, desayuno de buena calidad y el personal del restaurante muy amables ##### Jorge Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Ana Maria Oct 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente estancia !! ##### Ana Maria Stayed 1 night in Jun 2025 ### 10/10 Excellent #### VANESSA Oct 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buena atención y servicio ##### VANESSA Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Luis Sep 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Viaje comodo Todo bien, ban̈o algo viejo ##### Luis Stayed 1 night in Sep 2025 ### 10/10 Excellent #### edamir Sep 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Gran hotel súper recomendable! Lugar con una ubicación privilegiada, tiene estacionamiento, la recepción fue muy cálida y las habitaciones están para dormir y dormir y dormir. El lugar es muy encantador para descansar y disfrutar de la estancia. ##### edamir Stayed 1 night in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Imperia Hotel & Suites Terrebonne](https://www.expedia.ca/Montreal-Hotels-Imperia-Hotel-Suites-Terrebonne.h5287912.Hotel-Information) > > [Hotels in Puerto Vallarta](https://www.expedia.ca/Puerto-Vallarta-Hotels.d180016.Travel-Guide-Hotels) > > [Hotels near Disneyland® Resort](https://www.expedia.ca/Disneyland-Resort-Hotels.0-l6025613-0.Travel-Guide-Filter-Hotels) > > [All Inclusive Resorts and Hotels in Azores](https://www.expedia.ca/Destinations-In-Azores-All-Inclusive-Hotel.0-0-d6048267-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [La Cigale Tabarka Hôtel Spa & Golf](https://www.expedia.ca/Tabarka-Hotels-La-Cigale-Tabarka-Hotel-Thalasso-Spa-Golf.h9209677.Hotel-Information) > > [OYORooms Hotels in British Columbia Interior](https://www.expedia.ca/British-Columbia-Interior-Hotels-OYO-Rooms.0-0-d6233670--bOYORooms.Travel-Guide-Filter-Hotels) > > [Hotels with Waterslides in Varadero](https://www.expedia.ca/Varadero-Hotels-Hotels-With-Waterslides.0-0-d3735-tHotelswithWaterslides.Travel-Guide-Filter-Hotels) > > [Park Royal Homestay Club Cala Puerto Rico](https://www.expedia.ca/Humacao-Hotels-Park-Royal-Homestay-Club-Cala-Puerto-Rico.h1627432.Hotel-Information) > > [Plaza Hotel & Casino](https://www.expedia.ca/Las-Vegas-Hotels-Plaza-Hotel-And-Casino-Las-Vegas.h19.Hotel-Information) > > [Hotels in Custer](https://www.expedia.ca/Custer-Hotels.d94614.Travel-Guide-Hotels) > > [Hotel Lungarno - Lungarno Collection](https://www.expedia.ca/Florence-Hotels-Hotel-Lungarno-Lungarno-Collection.h14583.Hotel-Information) > > [Motels Mississauga](https://www.expedia.ca/Mississauga-Motels.d7954-aaMotels.Travel-Guide-Accommodation) ### Flights > [flights from buffalo niagara intl airport](https://www.expedia.ca/lp/airports/buf/flights-from-buffalo-niagara-intl-airport) > > [Flights from Ottawa (YOW) to Goffs (YHZ)](https://www.expedia.ca/lp/flights/yow/yhz/ottawa-to-halifax) > > [Flights from Calgary (YYC) to Penticton (YYF)](https://www.expedia.ca/lp/flights/yyc/yyf/calgary-to-penticton) > > [Flights from Cavan-Monaghan (YPQ) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/ypq/yyz/peterborough-to-toronto) > > [Flights from Manila (MNL) to Calbayog (CYP)](https://www.expedia.ca/lp/flights/mnl/cyp/manila-to-calbayog) > > [Flights from Ottawa (YOW) to Edmonton (YEG)](https://www.expedia.ca/lp/flights/yow/yeg/ottawa-to-edmonton) > > [Flights from Toronto (YYZ) to Seeduwa - Katunayake (CMB)](https://www.expedia.ca/lp/flights/yyz/cmb/toronto-to-colombo) > > [Flights from Edmonton (YEG) to Johannesburg (JNB)](https://www.expedia.ca/lp/flights/yeg/jnb/edmonton-to-johannesburg) > > [Saudi Arabian Airlines](https://www.expedia.ca/Saudia-Flights.cSV.Travel-Guide-Airlines) > > [Flights from Toronto (YYZ) to Goffs (YHZ)](https://www.expedia.ca/lp/flights/yyz/yhz/toronto-to-halifax) ### Cars ### General