Thousand Oaks Vacation Packages

Sea view room is worth it

This place was clean and the self-checkin with Carl was awesome! Doors use a code for in&out and the A/C kicked ass!

The cleaning staff made the experience for us. There are only remote workers at the front desk, so your only human interaction at the hotel (aside from other customers) is with the friendly and helpful cleaning staff. One woman in particular fron the cleaning staff was exceptionally friendly and caring, striking up conversation whenever she saw us and creating a very welcoming environment. I forget her name, something that started with a C or S, Cynthia maybe? She always wore a face mask, and she really had an air of confidence and ownership about her. She absolutely deserves a raise and a promotion!!

My only complaints are: There was what appeared to be some sort of vomit or maybe food on the rug in our room. The rugs/carpet in general could use a cleaning or replacing. The pool could be open a bit longer. It closes at sunset. They also need a blender to make blended drinks! The staff is amazing. They are polite, professional, friendly, and eager to make your stay as comfortable as possible. From the concierge, valet, kitchen staff, and cleaning crew to the bartender and spa staff. They truly make your stay top notch. The rooms are beautiful and spacious. The resort is very close to the ocean, though the photos are a bit misleading since they make it look like you just go out the door onto the beach. It’s about a mile walk to get there. The massage therapist was amazing. They bring everything to your room and tailor the massage to your preferences. The deep tissue massage was exactly what I needed. I would definitely stay again!

The overall property itself was decently clean.Its just the street that was a little dirty. Did have a problem with my room but they switched me quickly. Problems: Seemed like no matter what room I was in there was always an issue somewhere some small and some big. Maybe the lamp didn’t work, dirty or stained shower floor and stains in the carpet in one room and the other room had cheap paint job, weird smell, similar shower and no lamps besides a light by the bathroom. Both rooms had issues that I didn’t bother the hotel about(seemed like all the rooms were going to have problems). Not so bad: Decent price. Bed seemed to have clean sheets and overall it was a decent bed to sleep on. Has a pool. Close to everything in Hollywood. Front desk agents were accommodating. Overall a decent experience but as it is understood, you get what you pay for. In this case I paid for convenience but not “luxury”(or let’s say a certain level of excellence). If you come understanding what you are paying for and adjust your expectations, you’ll enjoy your stay here