Syracuse Stage Tours and Activities

We checked in at 11:00 p.m., but our room wasn't ready until 12:30 a.m. The delay was very frustrating, especially after a long day of traveling. Unfortunately, the staff was not friendly or helpful, which made the experience even more disappointing.

During this stay it’s undergoing renovations so only one elevator working. No snacks or items to buy if needed. Breakfast was fine Help desk guy was nice, very overwhelmed working multiple items at once.

The location, the decor and furnishings, especially the layout of the suite were all good. However, there are several shortcomings that hugely let down the profile of the property (e.g.,upscale restaurant onsite) and hence the guest experience: 1) Housekeeping - it was not spelled out clearly during check in that it was by request only, but mentioned in fine print on the jacket for the access keys, which is easy to miss. There was no literature related to the property in the room (nor was a safe). We made several requests for housekeeping which largely went ignored or partially filled after follow ups. No vaccuming,trash was left in the room and bed was not made. Very lean housekeeping staff milled around in the main building area mostly. 2) Access keys failed a few times. Excuses given were technical glitches and "doorway batteries were failing". 3) Breakfast was especially underwhelming given the profile of the property - it is a tiny breakfast area, and food selections are poor. The breakfast lady left on her own was overwhelmed and cranky, while across the hall, the idle desk person checked her phone. The coffee tasted awful, like watered down swill. No signs on the food items either, causing confusion. Guests took care not to bump into each other all the time. 4) We heard excuses like "managers are out on vacation"; "it is new management trying to figure things out". There was no evidence of managerial oversight anywhere. Wish we knew this during the booking process.