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Reviews of The Claremont Hotel

3.5 out of 5
The Claremont Hotel
22 Claremont Rd, Southwest Harbor, ME

Reviews

9.0

Wonderful

Rating 10 - Excellent. 91 out of 145 reviews" "
Rating 8 - Good. 42 out of 145 reviews" "
Rating 6 - Okay. 8 out of 145 reviews" "
Rating 4 - Poor. 2 out of 145 reviews" "
Rating 2 - Terrible. 2 out of 145 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place has a great location, pretty near to the Acadia National Park as well as Bar harbor and bass harbor lighthouse! The hotel has a nice and spacious dining hall that leads to a garden which then leads to pier. Nice place to spend an evening after a day at Acadia National Park! Hotel staff is wonderful and they go miles to help you out and make your stay pleasant. Manager was very helpful to lend us some books on Acadia which helped a lot to plan our visit.Will definitely come back here !
Stayed 2 nights in Oct 2019

8/10 Good

Nils P.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Near Acadia National Park, bear Bay Area, relaxing, old classic style, comfortable
Stayed 2 nights in Oct 2019

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Liked old style hospitality Disliked having to ask staff to take us up on elevator
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Brian on Oct 14, 2019
Thank you for staying with us at the Claremont Hotel we hope to see you next season.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Oct 2019
Response from Brian on Oct 14, 2019
Thanks you for staying with us.

8/10 Good

Kelsi K

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute
A charming little inn. Plenty to do in without ever leaving. You get to know the other people staying there. Dinner was a fancier attire, but the food was delicious. We had to leave early in the morning so we missed the breakfast.
Stayed 1 night in Sep 2019
Response from Brian on Oct 14, 2019
Dear Kelsi, Thank you for staying with us and taking time to give a great review. We hope you book for the 2020 season and return to Southwest Harbor.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely!
lovely!
Stayed 1 night in Oct 2019
Response from Brian on Oct 14, 2019
Dear Erica, Thanks you for choosing the Claremont Hotel and for giving us a great review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leaf Trip
Great hotel and location. The staff really pays attention to their guests and address their needs. Staff goes out of their way to assist you.
Stayed 1 night in Oct 2019
Response from Brian on Oct 14, 2019
Dear Robert, It was a pleasure to be able to be your host while you stayed at the Claremont Hotel in Southwest Harbor Maine. We hope you will return for the 2020 season.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility with old charm. Spacious facility and grounds with a beautiful dining room. A few common areas in the hotel are quite comfortable and offer a fireplace , jigsaw puzzle and just a place to sit and relax. Back porch overlooks beautiful view of the water. Facility has rowboats to loan as well as a couple of bicycles. Can't wait to go back!
Stayed 1 night in Oct 2019
Response from Brian on Oct 12, 2019
We are so happy that you had a great time at the Claremont Hotel. Remember to book for your next trip and thank you for the great review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Brian on Oct 12, 2019
Thank you for your review and for staying with us at the Claremont Hotel.

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with friendly, helpful staff who are committed to making sure you enjoy your stay.
Stayed 1 night in Oct 2019
Response from Brian on Oct 12, 2019
Dear A, Thank you for your kind comments and for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view. Authentic and very charming. An absolute gem!!
Stayed 1 night in Oct 2019
Response from Brian on Oct 12, 2019
Thank you for staying at the Claremont Hotel and for your review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property, it was a very pleasant surprise!
Stayed 1 night in Oct 2019
Response from Brian on Oct 12, 2019
We are glad that you had such a great time and hope you will return next season.

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Brian on Oct 7, 2019
Thanks for your review

8/10 Good

Anna-Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Brian on Oct 7, 2019
Thank you for visiting our hotel and giving us a nice review. I hope you will return.

10/10 Excellent

Sherri, Nh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were 5 of us — the room for 3 had a beautiful water view. The hotel exceeded our expectations— loved the fire in the fireplace, dinner & breakfast were delicious, & staff friendly & helpful. We would like to return in warmer weather to enjoy croquet & boat rides. Cozy wonderful stay !
Stayed 1 night in Oct 2019
Response from Brian on Oct 7, 2019
Dear Sherri, Thank you for giving us such a nice review and enjoying our property here at the Claremont Hotel. Please book early for next summer as availability goes quickly.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Claremont visit
We had a great stay. Very nice property. Everyone was very helpful. It is an old property with lots of character.
Stayed 1 night in Oct 2019
Response from Brian on Oct 7, 2019
Dear Steve, Thank you for taking time to write a nice review we hope you return next season.

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Brian on Oct 7, 2019
Thank you for staying and giving a nice review.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The property is beautiful in an antique kind of way. The green well manicured lawn, the blue water, the well placed chairss, are all so inviting for peace and relaxation The delicious breakfast was served in the beautiful dining room with an exquisite view of the water and lawns, But the bedrooms are too outdated to be comfortable. My room #121 could accommodate neither desk nor a pair of chairs. And come on, we do like a room TV also.
Stayed 2 nights in Oct 2019
Response from Brian on Oct 7, 2019
Thank you for staying at our property. We are grateful for your feedback. None of our rooms have ever had televisions and that adds to the ability to get away from it all. We thank you for your business and taking the time to write a review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the water with beautiful views! Lovely wrap around porch with rocking chairs. Large family rooms to relax. Delicious breakfast.
Stayed 2 nights in Sep 2019
Response from Brian on Oct 7, 2019
Thanks for the great review we are glad you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Very relaxed and "unstuffy" atmosphere. It was easy to just relax and blend in. The lawn, porches and dock were well cared for and pleasant to spend time looking at the view and relaxing.
Stayed 3 nights in Sep 2019
Response from Brian on Oct 7, 2019
Thank you for giving such a thoughtful review we hop you will book for next season.

10/10 Excellent

JR, Crown Point IN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Claremont is like walking back in time. It is nestled near the water and the view is spectacular!
Stayed 1 night in Oct 2019
Response from Brian on Oct 7, 2019
Thank you for staying at the Claremont Hotel in Southwest Harbor. We are glad you enjoyed our Grand Historic Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place. We stayed in one of the houses right by the water and our back door opened up into a porch with a gorgeous view of the ocean. Can’t beat that. The place itself is obviously historic, not modern. But it was so nice and cozy to stay in. There is a common room with a fire place, books and puzzles. There was no tv in our room so we took advantage of those activities to entertain ourselves in the evenings in front of the fireplace. Free breakfast every morning. Very quiet peaceful location. Would definitely come back and stay there longer than three nights next time.
Stayed 3 nights in Sep 2019
Response from Brian on Oct 1, 2019
Dear Guest, Thank you for staying here in Southwest Harbor Maine at the Claremont Hotel. We appreciate your review and hope you return next season.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Brian on Oct 1, 2019
Thank you for your business we hope you return next season.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Brian on Oct 1, 2019
Dear Guest, Thank you for staying at the Claremont Hotel in Southwest Harbor Maine.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was historical which was very nice to stay at during our visit. Staff was very friendly.
Stayed 3 nights in Sep 2019
Response from Brian on Sep 27, 2019
Dear Guest, Thank you for your review and staying at the Claremont Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Brian Console on Sep 25, 2019
Dear Guest, Thanks you for staying at the Claremont Hotel. We hope you return next season.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the property and its surrounding areas. Management could not be more friendly or helpful. Great breakfast.
Stayed 2 nights in Sep 2019
Response from Brian on Sep 25, 2019
Dear Guest, Thank you for your kind words, we hope you return and get to enjoy the property next season.

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019
Response from Brian Console on Sep 25, 2019
Thank you for staying at the Claremont and taking the time to write a review. We hope you will return next season.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint and historical. Loved the croquet I’m the yard
Stayed 1 night in Sep 2019
Response from Brian Console on Sep 25, 2019
Dear Guest, We are glad you got a chance to enjoy the property and play croquet. Thanks for you business and please return.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed our stay, great view, delicious breakfast, pleasant room
Stayed 2 nights in Sep 2019
Response from Brian Console on Sep 25, 2019
Dear Guest, Thank you for visiting Southwest Harbor and staying at the Claremont Hotel.

8/10 Good

PR, New Gloucester Me

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lovely old hotel on beautiful waterfront property. Moored boats all around, nice walkway and dock. Nice hanging baskets on the porches, manicured lawns and croquet courts. Hard tru tennis court. Homey, charming and classy interior. They need to do some training with their wait staff. This is a people industry, so you would expect a smile, some friendliness and comprehension of English. Very disappointed with the breakfast wait staff. However, breakfast itself was quite tasty.
Stayed 1 night in Sep 2019
Response from Brian Console on Sep 25, 2019
Dear PR, Thank you for such and through review. We are sorry that the wait staff did not show you good customer service .

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Our room was on the top floor with a lovely view but the bed was propped up on blocks, and the ceiling was water stained. The bathroom also needed to be refurbished.
Stayed 1 night in Sep 2019
Response from Brian on Sep 25, 2019
Dear Guest, Thank you for visiting Southwest Harbor and staying with at the Claremont Hotel.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Brian Console on Sep 25, 2019
Thank you for staying with us.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like Kellerman's from the movie
Hotel since 1884, so a little old school charm. Nice quiet neighborhood on the shore. Had dinner out over the water. Delicious breakfast in the beautiful dinning room overlooking the water. The croquet courts were the greatest!
Stayed 1 night in Aug 2019
Response from Brian on Sep 25, 2019
We are glad that you had a good time and hope you will return. Not sure about the Kellermans but that that it is a good reference.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Brian on Sep 25, 2019
Dear Guest, Thanks you for staying at the Claremont we appreciate you business and hope you will return.

10/10 Excellent

Sanjukta, Baltimore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very beautiful and comfortable and the location is mind blowing with breathtaking views of Somes Sound from the lounge and dining room. The hotel staff were very professional and friendly. One of the most remarkable aspect was their excellent complimentary breakfast in a breathtakingly beautiful setting.
Stayed 2 nights in Sep 2019
Response from Brian Console on Sep 16, 2019
Dear Sanjukta, Thank you for giving us such a great review. It really is a beautiful location, working here it is easy to get use to it but I try not to. Thanks for staying here and please return next season.

10/10 Excellent

Beth, Massachussetts

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, breathtaking views, friendly helpful staff.
Stayed 3 nights in Sep 2019
Response from Brian on Sep 12, 2019
Dear Beth, Your right about the views, sometimes when I am crossing the property looking out is just amazing to see the water change colors with the sunrise or sunset. And Southwest Harbor is a wonderful place to stay and relax and enjoy the best Maine has to offer. Thanks again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Brian on Sep 12, 2019
Thank you for staying for staying at the Claremont Hotel and we hope you will return.

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most amazing grand old inns we have ever stayed in! Wonderful verandas with amazing views, grandiose common areas, a made to order complimentary breakfast, a spacious and beautiful room....superb!!!
Stayed 1 night in Sep 2019
Response from Brian on Sep 12, 2019
Dear Gisela, Thank you for such a great review. This is my first season with the property and your review nailed it. I hope you book for next season and get to enjoy the property and guest service again. Thanks again.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location of the property was a bit isolated, but nice for solitude. The brreakfasts were very nice. One of our 4 days the bed was never made up. Our biggest issue was that our room had a banging noise coming from ductwork overhead that was very annoying. Don't take room 109.
Stayed 3 nights in Sep 2019
Response from Brian on Sep 12, 2019
Dear Anonymous, Thank you for giving us feedback about room 109 we will work to resolve the noise issue.

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay in Southwest Harbor
Great location, beautiful hotel, and even better views! Very charming hotel with great breakfast and amenities.
Stayed 2 nights in Sep 2019
Response from Brian on Sep 12, 2019
Dear Annie, We are glad you had such a great stay at the Claremont Hotel in Southwest Harbor and enjoyed our restaurant and the property. We hope you will book for next season.

10/10 Excellent

Markus

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Brian on Sep 12, 2019
Dear Markus, Thanks for choosing to stay at the Claremont Hotel in Southwest Harbor ME.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Brian on Sep 12, 2019
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location and the view of Acadia National Park.
Stayed 1 night in Sep 2019
Response from Brian on Sep 9, 2019
Thank you for your business and feedback.