This hotel is great, the service is top class and the food is fantastic. However, there are a couple of negative items worth raising as well.
1 -
We booked a family suite which was sold as sleeping 4 people, but on arrival it was just a normal double room with two extra pullout beds next to the sofa. But on the payment details it clearly shows they charged one 'extra guest' fee of nearly 100 EUR.
As I booked a family room for four people, why am I paying an extra guest fee, it makes no sense. Especially given the fact that the room was a standard double anyway. The hotel is very expensive as it is, but this extra person fee wrapped up into a double room feels like a scam and completely unjustified when you don't even get proper beds, let alone the fact it's a double suite, not a family one.
2 -
There is a kids club for young children, but there doesn't seem to be anything for slightly older kids (10-16), a games room for example would be a great addition, table tennis, table football, etc.