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Reviews of WoodSpring Suites San Antonio North Live Oak I-35

2.5 out of 5
WoodSpring Suites San Antonio North Live Oak I-35
13595 I-35 Live Oak, San Antonio, TX

Reviews

6.0
Rating 10 - Excellent. 167 out of 831 reviews" "
Rating 8 - Good. 166 out of 831 reviews" "
Rating 6 - Okay. 146 out of 831 reviews" "
Rating 4 - Poor. 131 out of 831 reviews" "
Rating 2 - Terrible. 221 out of 831 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities
Había cucarachas en la habitación
Stayed 1 night in May 2024
Response from Woodspring Suites on May 17, 2024
Dear Fernando, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 Okay

Johnny

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unsafe
Stayed 10 nights in May 2024
Response from Woodspring Suites on May 16, 2024
Dear Johnny, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Marc

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Basically a waste of my money, I went to check in and straight to my room. Immediately after opening the door I smelt feet, mold, dust, and musk. I inspected it and it felt disgusting in the room, the carpet, the restroom, and the bed. I sat there for an hour with the window open to let out the smell and it wouldn’t leave so I left. If you have standards and don’t want to feel disgusting then I recommend staying elsewhere. I basically paid for a 1 hour stay.
Stayed 1 night in Apr 2024
Response from Woodspring Suites on Apr 15, 2024
Dear Marc, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Eloy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk on site manager was very nice when checking in. Once I arrived in my room I noticed at least 10 roaches. Went down to request another room. Manager was very apologetic and polite. Once I arrived in my second room the first thing I saw was 3 roaches in the sink, one on the wall and several on the floor. I promptly asked for a refund which I was given and found another hotel to stay at. Very inconvenient and nasty
Stayed 1 night in Apr 2024
Response from Woodspring Suites on Apr 10, 2024
Dear Eloy, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 Poor

Rogelio

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a lot of roaches in my room. I killed several and then found a nest of at least 10 behind a counter. I noticed several roaches in the main lobby area also
Stayed 1 night in Apr 2024
Response from Woodspring Suites on Apr 8, 2024
Dear Rogelio, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Rosalie

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Woodspring Suites on Apr 3, 2024
Dear Rosalie, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

8/10 Good

Martha, HUMBLE

Disliked: Cleanliness
Stayed 9 nights in Mar 2024
Response from Woodspring Suites on Mar 27, 2024
Dear Martha, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

2/10 Terrible

Esmeralda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is more like an apartment complex and not a hotel. You have families with their pets staying there. When we walked into our room - it stunk so bad! Smelled like dog and funky feet! The bed is on a platform and the mattress is so uncomfortable, it sounds like you're on plastic - so every time you move it makes a loud plastic noise. We didn't sleep well. This place needs the halls and evaluator cleaned. I do not recommend this place.
Stayed 3 nights in Mar 2024
Response from Woodspring Suites on Mar 22, 2024
Dear Esmeralda, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

10/10 Excellent

JUAN

Stayed 2 nights in Mar 2024
Response from Woodspring Suites on Apr 8, 2024
Dear Juan, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

10/10 Excellent

Albert

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Woodspring Suites on Mar 15, 2024
Dear Albert, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

2/10 Terrible

Jacob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower never got hot
Stayed 2 nights in Feb 2024
Response from Woodspring Suites on Mar 4, 2024
Dear Jacob, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Ranata

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place looked like a transitional place, for the Homeless. A Traphouse!!!! It was horrible As I was going up to check in I was met with big Dogs(untamed). The Hall smelled like piss, not urine…piss, it was strong. I get to the room and look around, it was dirty looking. I go to the bathroom and there is mold/mildew everywhere scum in the bath hair all over the shower walls,(I knew I wasn’t going to shower in that)I pull the covers back and there is hair in the bed human hair, animal hair, the covers were dirty, spots everywhere on them, walls had dryer food on them the phone didn’t work, the internet didn’t work(causing me money for job and school) it was awful there. The building needs to be torn down, with all those Roaches it had, the lady tried to change rooms, but that one was worse than the one I came out of… A Dog had used the bathroom in the hall, I guess the guy came back and got it, cause when I went back down it was gone! I have RECEIPTS. I would stay in my car if all the other hotels were occupied and they were the r only hotel left with rooms! I took pictures, and those pictures on the internet are LIES! Wish it was a place to load pictures
Stayed 1 night in Feb 2024
Response from Woodspring Suites on Feb 27, 2024
Dear Ranata, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Jenna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was gross no to mention the restroom it was terrible had missing pieces and mold all over it we didn’t even shower . The stairs reeked of urine it was god awful
Stayed 1 night in Feb 2024
Response from Woodspring Suites on Feb 19, 2024
Dear Jenna, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
reasonable rates
Stayed 7 nights in Feb 2024
Response from Woodspring Suites on Feb 19, 2024
Dear Daniel, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

8/10 Good

Daniel

Stayed 7 nights in Feb 2024
Response from Woodspring Suites on Feb 12, 2024
Dear Daniel, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

10/10 Excellent

Amador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Woodspring Suites on Feb 10, 2024
Dear Amador, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

10/10 Excellent

Adolph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Feb 2024
Response from Woodspring Suites on Feb 5, 2024
Dear Adolph, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

6/10 Okay

Rolando

Business traveller
A 1-10 a 4
Checking in was a waiting time of 30 min and the Elevators not workin had to walk to te 3 floor not a good experience
Stayed 2 nights in Jan 2024
Response from Woodspring Suites on Feb 5, 2024
Dear Rolando, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Woodspring Suites on Jan 30, 2024
Dear Byron, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

4/10 Poor

Brenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Woodspring Suites on Jan 23, 2024
Dear Brenda, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

robin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saw a roach at check in, then a couple of more, when we started heating up dinner more started coming out. The furnace did not work it was below 20 degrees outside. The front desk lady was nice and gave us extra blankets. She did not offer to change rooms and I did not ask. The person I was traveling with did not want to move and in my experience the second room can be much worst than the first. I did kill all the roaches I saw which was around 10. Did not see any the next morning maybe they traveled to a room with food sitting out.
Stayed 1 night in Jan 2024
Response from Woodspring Suites on Jan 22, 2024
Dear Robin, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 Okay

Daphne

Travelled with partner
Liked: Staff & service
Very accommodating to my needs
Stayed 2 nights in Jan 2024
Response from Woodspring Suites on Jan 21, 2024
Dear Daphne, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

6/10 Okay

Edward

Disliked: Property conditions & facilities
Stayed 10 nights in Jan 2024
Response from Woodspring Suites on Jan 17, 2024
Dear Edward, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

4/10 Poor

Kieran

Liked: Cleanliness
Disliked: Staff & service, amenities
Very uncomfortable mattress , like sleeping on cement , no blankets , Kitchen but no dishes, no silverware , no dished , inexpensive, so you get what you pay for
Stayed 7 nights in Jan 2024
Response from Woodspring Suites on Jan 12, 2024
Dear Kieran, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

8/10 Good

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Woodspring Suites on Jan 12, 2024
Dear Daniel, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
There were roaches in the room and bathroom
Stayed 1 night in Jan 2024
Response from Woodspring Suites on Jan 8, 2024
Dear John, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 Okay

Daphne

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Woodspring Suites on Jan 8, 2024
Dear Daphne, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep with the dogs instead
Nasty room and bed pillows. The tub was filthiest. We were next to a Dog camp which I believe was cleaner than the hotel. The minute I walked into the room I immediately left and checked out.
Stayed 1 night in Dec 2023
Response from Woodspring Suites on Jan 4, 2024
Dear John, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Larry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I have ever stayed at.
Stayed 1 night in Dec 2023
Response from Woodspring Suites on Feb 5, 2024
Dear Larry, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 Poor

Alberto

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Woodspring Suites on Jan 4, 2024
Dear Alberto, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Decorey

Disliked: Cleanliness, staff & service, property conditions & facilities
Nobody to check me in. Toilet dirty. No hot water
Stayed 1 night in Dec 2023
Response from Woodspring Suites on Dec 27, 2023
Dear Decorey, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Rashal

Stayed 1 night in Dec 2023
Response from Woodspring Suites on Dec 21, 2023
Dear Rashal, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

4/10 Poor

Sidney

Stayed 7 nights in Dec 2023
Response from Woodspring Suites on Dec 20, 2023
Dear Sidney, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place to stay
The hotel is old but actually very comfortable. Recommend staying on the top floor to avoid any insects from the local area. This hotel is near construction so plan smart when traveling. Recommend you ask for extra towels if staying more than a day. Overall, clean and affordability is cheap
Stayed 1 night in Dec 2023
Response from Woodspring Suites on Dec 15, 2023
Dear Gerald, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

2/10 Terrible

Monique

Stayed 3 nights in Dec 2023
Response from Woodspring Suites on Jan 4, 2024
Dear Monique, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO HOT/Warm water in the hotel. You can’t shower.
Was in Schertz for a soccer tournament. We had several games and needed to take shower after being muddy and dirty; guess what, they didn’t have warm water. I asked the front desk and she said the plumber will come tomorrow. Seeing someone at the elevator, he said the hotel does not have warm water in the last 22 days. He was a long term resident inside the hotel. This hotel is a scam.
Stayed 1 night in Dec 2023
Response from Woodspring Suites on Dec 11, 2023
Dear Anonymous, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 Okay

Sidney

Disliked: Amenities
Stayed 7 nights in Nov 2023
Response from Woodspring Suites on Dec 8, 2023
Dear Sidney, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

10/10 Excellent

Desiree

Travelled with family
It’s super dirty and smells and loud guest
Stayed 1 night in Dec 2023
Response from Woodspring Suites on Dec 7, 2023
Dear Desiree, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

6/10 Okay

Herbert

Stayed 2 nights in Dec 2023
Response from Woodspring Suites on Dec 7, 2023
Dear Herbert, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

4/10 Poor

Ilse

Liked: Cleanliness
Disliked: Property conditions & facilities
Quick check-in. No hot water on four different stays.
Stayed 1 night in Dec 2023
Response from Woodspring Suites on Dec 7, 2023
Dear Ilse, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Yasmin

Disliked: Cleanliness, property conditions & facilities, room comfort
It smelled bad, there was no hot water, it wasn't cleaned, there was alot of noise, there was roaches and it looked nothing like the pictures
Stayed 2 nights in Dec 2023
Response from Woodspring Suites on Dec 7, 2023
Dear Yasmin, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Find yourself a better hotel.
The gentleman in the front is nice and to the point, but the hotels are very dirty. They definitely need to hire more housekeepers or a better one. The rooms smell terrible and are not well kept at all.
Stayed 2 nights in Dec 2023
Response from Woodspring Suites on Dec 7, 2023
Dear Anonymous, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 Okay

Sidney

Disliked: Amenities
No hot water
Stayed 1 night in Nov 2023
Response from Woodspring Suites on Nov 30, 2023
Dear Sidney, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 Okay

Sidney

The toilet had a nasty ring in it
Stayed 1 night in Nov 2023
Response from Woodspring Suites on Nov 29, 2023
Dear Sidney, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Michael, Rowlett

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in poor condition. No hot Water for showers. The toilet was broken. The room had not been cleaned properly. Since our stay was only overnight, we cleaned the room ourselves and I jury rigged the handle on the toilet so we could use it.
Stayed 1 night in Nov 2023
Response from Woodspring Suites on Nov 29, 2023
Dear Michael, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Lucila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and dirty and bad conditions.
Stayed 1 night in Nov 2023
Response from Woodspring Suites on Nov 29, 2023
Dear Lucila, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Sebryna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You definitely get what you pay for at this place. The staff is friendly, but the whole place smells like smoke or something weird, the floors are sticky, there is no hot water, the beds are horribly uncomfortable and the overall place is dirty.
Stayed 4 nights in Nov 2023
Response from Woodspring Suites on Nov 28, 2023
Dear Sebryna, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Adrian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold on the floors of shower, on the wall of the shower I ask to cancel my reservation and haven’t had a refund
Stayed 1 night in Nov 2023
Response from Woodspring Suites on Nov 20, 2023
Dear Adrian, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 Okay

Blanca

Travelled with family and small children
The mattress were very hard to sleep very uncomfortable. Everything else was very clean. Staff very nice
Stayed 1 night in Nov 2023
Response from Woodspring Suites on Nov 13, 2023
Dear Blanca, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

2/10 Terrible

Joshua

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was terrible. Had a bad smell and just looked very unkept. I would never stay there again only reason I stayed was cause I was tired and just needed to sleep
Stayed 1 night in Nov 2023
Response from Woodspring Suites on Nov 12, 2023
Dear Joshua, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely